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Customer Q&A

  • All(38)
  • Product Information(25)
  • Stock Status(2)
  • Payment(5)
  • About Shipping(3)
  • Others(3)
Q

is the battery included?

By Steve Feb-26/2018 11:53:21

A

Hello Steve,


Yes, it included battery. 


Let me know if you need any further assistance. 


Q

want to buy navigator watch how do i process payment? where do i click to go on buying this watch

By Thapelo Sep-08/2017 12:36:47

A

Hello Thapelo,


To place an order with Gearbest is easy, simply follow the steps below:

1. Sign in to your GB account through your registered email address.

2. Add the items you wish to purchase to your shopping cart. Choose your delivery country and shipping method. The shipping cost will be shown. 

3. Click "Proceed to check out". You will find different payment options for you to select from. 

4. Fill in your account details and address . Then click “Place your order ”.

You can pay for your order via PayPal or credit card via PayPal. We also accept payments via Western Union or bank transfer.


Q

You sells tons of watches but never give us informations about weight, diameter, length, functions, etc ??? Nothing to help us to buy ;(

By GearDeal Feb-15/2017 11:35:31

A

Hello GearDeal,
The dial thickness: 1.3 cm / 0.51 inches 
The dial diameter: 4.6 cm / 1.81 inches 
The band width: 2.4 cm / 0.94 inches 
Product weight: 0.080 kg 
Package weight: 0.130 kg 
Product size (L x W x H): 26.5 x 4.6 x 1.3 cm / 10.41 x 1.81 x 0.51 inches 
Package size (L x W x H): 27.5 x 5.5 x 2.3 cm / 10.81 x 2.16 x 0.90 inches

Main Features:
• Japan quartz movement guarantees precise and punctual time
• 30M water resistance is convenient for daily life, you can wear it to wash hands and face
• Day and date display let you know daily date without calendar
• Military style design, cool and fashion
• Double scales to indicate time, you can get time accurate to minute
• Alloy watch case, sturdy in structure and wear-resistant
• Leather watch band, comfortable to wear
• Classic pin buckle, easy to adjust the length and not easy to fall off

Q

В чём отличие GUN METAL от BLACK ? Я не могу определить разницы.

By Леонид Feb-02/2017 11:03:42

A

Hello Леонид, 

Thank you for your inquiry.

You can add the 2 items together and compare them for more details, Here is a sample of how to compare two items:http://prntscr.com/dtoq4h.

Thank you, Let me know if you need any help.


Q

Здравствуйте! В чём отличие GUN METAL ОТ

By Леонид Feb-02/2017 11:00:55

A

Hello Леонид, 

Thank you for your inquiry.

You can add the 2 items together and compare them for more details, Here is a sample of how to compare two items:http://prntscr.com/dtoq4h.

Thank you, Let me know if you need any help.


Q

Hi, I bought this watch and wearing already. Happy of course. But, can you explain how to set up dates? There are 5 digits in the bottom. What are these digits mean? do you photographic illustration or explain please from left to the right one by one each digit.Thanks a lot in advance. Fariz

By Fariz Oct-03/2016 09:05:39

A

Hello Fariz,

You can dial the adjusting key to the second gear to adjust the time(clockwise/ anticlockwise). Also, the 5 squares refer to week and date, you can dial the adjusting key to the first gear to adjust them(clockwise/ anticlockwise).

You can Thanks for your support. 

Q

I receive this watch today but i don't understand how to setup date, day. Can someone explain? And what means each one of the 5 squares under day?

By Nuno Leal Correia Sep-14/2016 20:56:52

A

Hello Nuno,

You can dial the adjusting key to the second gear to adjust the time(clockwise/ anticlockwise). Also, the 5 squares refer to week and date, you can dial the adjusting key to the first gear to adjust them(clockwise/ anticlockwise).

You can Thanks for your attention. 



Q

Hi, Is there a phosphorescent on the clocks to see the time in dark places?

By Deer Sep-08/2016 17:55:09

A

Hello Deer,

The pointers are luminous for your to see in dark place. Thanks for your attention. 

Q

Are the hands luminous ?

By Robert Aug-09/2016 17:56:14

A

Hello Robert,

The pointers in the watch is luminous. Thanks for your attention. 

Q

I want to buy 4 pieces but I can not do it, just let me select 1 piece

By Miguel Abarca Jul-17/2016 18:32:12

A

Hello Miguel,

The item have enough quantity in stock now.

Welcome to buy items on our website.

Q

is the battery included?

By Steve Feb-26/2018 11:53:21

A

Hello Steve,


Yes, it included battery. 


Let me know if you need any further assistance. 


Q

You sells tons of watches but never give us informations about weight, diameter, length, functions, etc ??? Nothing to help us to buy ;(

By GearDeal Feb-15/2017 11:35:31

A

Hello GearDeal,
The dial thickness: 1.3 cm / 0.51 inches 
The dial diameter: 4.6 cm / 1.81 inches 
The band width: 2.4 cm / 0.94 inches 
Product weight: 0.080 kg 
Package weight: 0.130 kg 
Product size (L x W x H): 26.5 x 4.6 x 1.3 cm / 10.41 x 1.81 x 0.51 inches 
Package size (L x W x H): 27.5 x 5.5 x 2.3 cm / 10.81 x 2.16 x 0.90 inches

Main Features:
• Japan quartz movement guarantees precise and punctual time
• 30M water resistance is convenient for daily life, you can wear it to wash hands and face
• Day and date display let you know daily date without calendar
• Military style design, cool and fashion
• Double scales to indicate time, you can get time accurate to minute
• Alloy watch case, sturdy in structure and wear-resistant
• Leather watch band, comfortable to wear
• Classic pin buckle, easy to adjust the length and not easy to fall off

Q

В чём отличие GUN METAL от BLACK ? Я не могу определить разницы.

By Леонид Feb-02/2017 11:03:42

A

Hello Леонид, 

Thank you for your inquiry.

You can add the 2 items together and compare them for more details, Here is a sample of how to compare two items:http://prntscr.com/dtoq4h.

Thank you, Let me know if you need any help.


Q

Здравствуйте! В чём отличие GUN METAL ОТ

By Леонид Feb-02/2017 11:00:55

A

Hello Леонид, 

Thank you for your inquiry.

You can add the 2 items together and compare them for more details, Here is a sample of how to compare two items:http://prntscr.com/dtoq4h.

Thank you, Let me know if you need any help.


Q

Hi, I bought this watch and wearing already. Happy of course. But, can you explain how to set up dates? There are 5 digits in the bottom. What are these digits mean? do you photographic illustration or explain please from left to the right one by one each digit.Thanks a lot in advance. Fariz

By Fariz Oct-03/2016 09:05:39

A

Hello Fariz,

You can dial the adjusting key to the second gear to adjust the time(clockwise/ anticlockwise). Also, the 5 squares refer to week and date, you can dial the adjusting key to the first gear to adjust them(clockwise/ anticlockwise).

You can Thanks for your support. 

Q

I receive this watch today but i don't understand how to setup date, day. Can someone explain? And what means each one of the 5 squares under day?

By Nuno Leal Correia Sep-14/2016 20:56:52

A

Hello Nuno,

You can dial the adjusting key to the second gear to adjust the time(clockwise/ anticlockwise). Also, the 5 squares refer to week and date, you can dial the adjusting key to the first gear to adjust them(clockwise/ anticlockwise).

You can Thanks for your attention. 



Q

Hi, Is there a phosphorescent on the clocks to see the time in dark places?

By Deer Sep-08/2016 17:55:09

A

Hello Deer,

The pointers are luminous for your to see in dark place. Thanks for your attention. 

Q

Are the hands luminous ?

By Robert Aug-09/2016 17:56:14

A

Hello Robert,

The pointers in the watch is luminous. Thanks for your attention. 

Q

Do any of your watches have a rotating bezel?

By Marty Jul-17/2016 17:07:44

A

Hello Marty,

Not all the watches on our website have a rotating bezel.

Q

is the watch self winding what type of leather is the strap (genuine, top grain, full grain) does the date and day of the week change automatically thanks

By Nathan Jun-22/2016 20:22:14

A

Hello Nathan, 
Please note it is quartz watch running with battery, and the band meterial is leather. Meanwhile, time will update automatically when the watch is with power. Thanks for your attention.

Q

I want to buy 4 pieces but I can not do it, just let me select 1 piece

By Miguel Abarca Jul-17/2016 18:32:12

A

Hello Miguel,

The item have enough quantity in stock now.

Welcome to buy items on our website.

Q

When will be again in stock?

By speed_roli Apr-03/2015 18:16:25

A
Hi, speed!
Thanks for your inquiry ,this one is out of stock now,we can not sure when it will be in stock.
Q

want to buy navigator watch how do i process payment? where do i click to go on buying this watch

By Thapelo Sep-08/2017 12:36:47

A

Hello Thapelo,


To place an order with Gearbest is easy, simply follow the steps below:

1. Sign in to your GB account through your registered email address.

2. Add the items you wish to purchase to your shopping cart. Choose your delivery country and shipping method. The shipping cost will be shown. 

3. Click "Proceed to check out". You will find different payment options for you to select from. 

4. Fill in your account details and address . Then click “Place your order ”.

You can pay for your order via PayPal or credit card via PayPal. We also accept payments via Western Union or bank transfer.


Q

Should is pay through Net Banking, INR..(Indian Rupees) Thanks amit

By Amit Bhalla May-19/2016 11:27:11

A

Hello Amit,
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Q

I have not visa card . How I can pay to sale thank you

By basil Mar-09/2016 19:03:30

A

Hello basil,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

how much it will cost in rupees in india

By jasvinder Feb-21/2016 15:34:37

A

Hello jasvinder,

Many thanks for your recent inquiry. The prices are in US dollars.You can choose the currency in the right top of the website.If you can not find your currency,

please use following exchanging tool, the link is http://www.xe.com.

If you pay by Paypal and credit card your money will be automatically  converted.

 


Q

How much I'llpay in Real (BRL)

By rodimir May-26/2015 17:52:19

A
Hi,rodimir  !
Many thanks for your recent inquiry. The prices are in dollars .
Please use following exchanging tool, the link is http://www.xe.com.
Q

How long to ship to the UK can I send it back if I dont like it?

By Bruce Lockwood Mar-29/2016 01:28:31

A

Hello Bruce,
-We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

-Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

hola megutan bien bueno material de relos asi bien todo y gracias ,

By humberto hernandez Feb-05/2016 14:25:00

A

Hi,

Thank you for your feedback. Have a nice day!

Q

do you ship to vietnam?

By one Aug-07/2015 03:56:36

A
Hi,one! We can ship this item to Vietnam. Thanks for your inquiry.
Q

what is the warranty on these watches

By jhim Apr-04/2016 22:12:33

A

Hello jhim,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

I am In India, Can This Product be delivered in India Mumbai & How do i Pay for it ...

By Rajendra12345 Feb-20/2016 07:09:12

A

Hello Rajendra12345,

Thank you for your inquiry,we can ship it to India.

You can shop safely and securely with any of the following convenient methods and in us dollars.

We do not accept Cash on Delivery.

1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union


Q

how much is this convert to philippine money?

By sweet Feb-16/2016 17:17:49

A

Hello sweet,

Many thanks for your recent inquiry. The prices are in US dollars.You can choose the currency in the right top of the website.If you can not find your currency,

please use following exchanging tool, the link is http://www.xe.com.

If you pay by Paypal and credit card your money will be automatically  converted.