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Customer Q&A

  • All(54)
  • Product Information(47)
  • Stock Status(1)
  • Payment
  • About Shipping(5)
  • Others(1)
Q

Can they be controlled by two remotes

By Roland Dec-11/2018 19:44:06

A

Hello Roland,


Yes, two same type remotes can control two pcs led strips .

Q

Hello i want to ask when i buy 2 products of this thing i can control all with 1 remote controller? thank you!!

By Daniel Jul-16/2018 14:42:22

A

Hello Daniel, 

Thank you for your inquiry.

Yes, you can. 

Q

These strips have static one color mode?

By Alexandre Oliveira Jul-08/2018 12:11:52

A

Hello Alexandre,

Yes, these strips have static one color mode.

You could set it.

Q

Hello, does the product contain power supply?

By James Jun-01/2017 13:06:47

A

Hello James,


It doesn't have power supply.


Package Contents: 2 x HML LED Light Strip, 1 x 24 Keys Remote Controller

Q

hi, does it come with 12v power supply

By pajo65 May-12/2017 19:03:41

A

Hello pajo65,

Its Input Voltage is DC12.

Let me know if you need any help.

Q

Is each strip 5 meters?

By Hardy May-05/2017 15:00:04

A

Hello Hardy,

Yes, each strip is 5 meters.

Let me know if you need any help.

Q

Is it 2x 5m = 10m or 2pcs a 2,5 Meter = 5 Meter Thank you

By Stephan Apr-28/2017 05:16:01

A

Hello Stephan, 
Length: 5m 



Q

Does it contain a controller box?

By Wolf Apr-27/2017 17:08:38

A

Hello Wolf,
Thank you for your inquiry.

Package Contents: 2 x HML LED Light Strip, 1 x 24 Keys Remote Controller

Q

Hi, it has white color?

By Luis Ml. Cruz Feb-21/2017 21:07:36

A

Hello Luis, 


Thank you for your inquiry.

It's RGB led,there is no pure white light.

Q

this led stip is cuttable ? explain for me if yes.

By Lucas Feb-17/2017 11:30:22

A

Hello  Lucas,  
Yes ,it is cuttable .

Thanks for your inquiry.


Q

Can they be controlled by two remotes

By Roland Dec-11/2018 19:44:06

A

Hello Roland,


Yes, two same type remotes can control two pcs led strips .

Q

Hello i want to ask when i buy 2 products of this thing i can control all with 1 remote controller? thank you!!

By Daniel Jul-16/2018 14:42:22

A

Hello Daniel, 

Thank you for your inquiry.

Yes, you can. 

Q

These strips have static one color mode?

By Alexandre Oliveira Jul-08/2018 12:11:52

A

Hello Alexandre,

Yes, these strips have static one color mode.

You could set it.

Q

Hello, does the product contain power supply?

By James Jun-01/2017 13:06:47

A

Hello James,


It doesn't have power supply.


Package Contents: 2 x HML LED Light Strip, 1 x 24 Keys Remote Controller

Q

hi, does it come with 12v power supply

By pajo65 May-12/2017 19:03:41

A

Hello pajo65,

Its Input Voltage is DC12.

Let me know if you need any help.

Q

Is each strip 5 meters?

By Hardy May-05/2017 15:00:04

A

Hello Hardy,

Yes, each strip is 5 meters.

Let me know if you need any help.

Q

Is it 2x 5m = 10m or 2pcs a 2,5 Meter = 5 Meter Thank you

By Stephan Apr-28/2017 05:16:01

A

Hello Stephan, 
Length: 5m 



Q

Does it contain a controller box?

By Wolf Apr-27/2017 17:08:38

A

Hello Wolf,
Thank you for your inquiry.

Package Contents: 2 x HML LED Light Strip, 1 x 24 Keys Remote Controller

Q

Hi, it has white color?

By Luis Ml. Cruz Feb-21/2017 21:07:36

A

Hello Luis, 


Thank you for your inquiry.

It's RGB led,there is no pure white light.

Q

this led stip is cuttable ? explain for me if yes.

By Lucas Feb-17/2017 11:30:22

A

Hello  Lucas,  
Yes ,it is cuttable .

Thanks for your inquiry.


Q

Which is the wright transformer do i get for these lights ?.that is the led color strip lights

By barry Dec-23/2015 01:48:22

A
Hi Barry, for your inquiry, please check the Transformer For Led Strip Lights at http://www.gearbest.com/transformer-for-led-strip-light-_gear/
We kindly recommend you the 60W 5A DC 12V Output Switching Power Supply Transformer for LED Strip Light  -  WHITE GOLDEN > http://www.gearbest.com/diy-parts-and-tools/pp_176099.html
Thank you for your inquiry. Best Wishes for 2016. 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Can it be shipped to Bosnia and Herzegovina?

By Svjetlana Apr-24/2016 12:22:23

A

Hello Svjetlana,
We ship everywhere in the world from the CN warehouse.

Q

Ship to Argentina? If so how long is the delay?

By Tebi Mar-23/2016 03:20:23

A

Hello Tebi,

It can be shipped to Argentina.

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Do you send to Serbia ? How long is the delivery ?

By Ricky Feb-04/2016 01:05:57

A
Hi Ricky  , 
It can be shipped to Serbia. 
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between 10-25 business days to ship to the destination. 
For more details, please refer to: http://www.gearbest.com/about/shipping-methods.html
Q

hi, what about delivery and custom fees in Canada, will i have to pay more for those ? Thanks

By Patrick Dec-24/2015 19:24:09

A
Hi Patrick, please add the items to cart and Proceed to Checkout, you will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The Shipping Cost and Grand Total amount will be displayed for each shipping method. The importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges.Please refer to http://www.gearbest.com/about/faq.html  According to our experience declaring a lower value on the shipping will usually allow customers to reduce possible import taxes or customs blockages. If you have any specific requirement regarding declaration, please add a comment for us during the check-out. Thank you for your understanding. 
Q

do you ship to canada?

By fred Nov-14/2015 23:40:30

A
Hi fred  ,
We send package worldwide and it can be shipped to Canada. Hope you enjoy shopping here with us.
Q

How can i power adapter i need to buy one for this item

By Kimberly Jul-31/2015 17:51:51

A
Hi Kimberly,
It needs DC 12V adapter to supply power. The input wattage should be 10% more than the output wattage of this item. Thank your for your inquiry. Please feel free to ask if you have further questions.