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Customer Q&A

  • All(90)
  • Product Information(62)
  • Stock Status(6)
  • Payment(2)
  • About Shipping(16)
  • Others(4)
Q

How long is the guarantee?

By gabriela Nov-14/2018 17:22:23

A

Hello gabriela, 
Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

Q

hello, i would like get european adapter :)

By pawel Jun-13/2018 17:05:11

A

Hello Pawel,


We will send an adapter with all our products according to the order's country of delivery.


Q

What is the average delivery time for France?

By matthieu Apr-23/2018 11:24:09

A

Hello matthieu,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

is a european plug included?

By sonja Oct-30/2017 15:46:54

A

Hello sonja,


We will send you an EU adapter for free.

Q

Hello, could I control ilive v7 with iphone? I cant't find any application.

By Piotr Sep-23/2017 07:57:15

A

Hello Piotr,
We are sorry it can't.

Q

Does this item come with a uk 3 pin plug or will you need an adapter for it?

By Ben Aug-10/2017 20:50:58

A

Hello Ben,


Yes. We will send an adapter with all our products according to the order's country of delivery.


Q

Does this item compatible with a uk plug socket? And do you ship to the uk?

By Ben Aug-10/2017 20:22:08

A

Hello Ben,

It is an Chinese plug, usually we will ship out this item with an adaptor against your country.

We can ship out to UK.


Let me know if you need any further assistance. 


Q

Hello, I'm living in Germany. Is the product shipped from EU warehouse, e.g. from UK (as mentioned in some german test magazines)? Do I have to pay taxes if I choose expidited shipping? Thanks & best regards Stefan

By Stefan Jul-26/2017 09:05:01

A

Hello Stefan,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do i have to pay tax if i order this to Netherlands?

By Rajitha Jul-05/2017 14:08:59

A

Hello Rajitha,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is this item available from a EU warehouse?

By Melanie Jun-07/2017 20:09:16

A

Hello, Melanie

Thank you for the inquiry.

Sorry, the item is not available in the EU warehouse.

Please feel free to contact us if you have additional questions.

Q

hello, i would like get european adapter :)

By pawel Jun-13/2018 17:05:11

A

Hello Pawel,


We will send an adapter with all our products according to the order's country of delivery.


Q

is a european plug included?

By sonja Oct-30/2017 15:46:54

A

Hello sonja,


We will send you an EU adapter for free.

Q

Hello, could I control ilive v7 with iphone? I cant't find any application.

By Piotr Sep-23/2017 07:57:15

A

Hello Piotr,
We are sorry it can't.

Q

Does this item come with a uk 3 pin plug or will you need an adapter for it?

By Ben Aug-10/2017 20:50:58

A

Hello Ben,


Yes. We will send an adapter with all our products according to the order's country of delivery.


Q

Dear Gearbest ! Is there a water tank in the package ? Best Regards

By Szilard May-12/2017 12:52:38

A

Hello Szilard, 


Package Contents: 1 x Sweeping Robot, 1 x Remote Control, 2 x AAA Battery, 1 x Side Brush, 2 x Mop, 2 x Strainer, 1 x Charging Base, 1 x Dusting Brush, 1 x English User Guide, 1 x Adapter.

Q

Does this handset come with EU Plug?

By Carlos Apr-25/2017 20:10:50

A

Hello Carlos,


We will send an adapter with all our products according to the order's country of delivery.


Q

Is this US plug?

By Chance Moss Mar-31/2017 19:39:05

A

Hello Chance,
There is no US VERSION.But we may ship the item with US adapter for you.

Q

Does this product come with US plug or an adaptor?

By Natasha Feb-08/2017 17:44:47

A

Hello Natasha,

It is Chinese plug.

We will send you an adapter.

Q

trae el deposito de agua o hay que pedirlo aparte,gracias

By esther Jan-31/2017 17:31:46

A

Hello esther,

Thank you for your inquiry.

Please check the Package Contents 1 x Sweeping Robot, 1 x Remote Control, 1 x Side Brush, 2 x Mop, 2 x Strainer, 1 x Charging Base, 1 x Dusting Brush, 1 x English User Guide, 1 x Adapter.

Please feel free to contact us if further questions.Thank you for your attention.


Q

Where can I find the app from android which is mentioned?

By Simon Jan-26/2017 12:13:15

A

Hello Simon,

Thank you for your inquiry.

Please check this link for your reference: http://download.appinthestore.com.s3.amazonaws.com/2016-globale-FAQ-data/Watch/User%20Manual/1296259%20ILIFE%20V7%20English%20User%20Manual.pdf 

Please feel free to contact us if further questions.

Thank you for your attention.


Q

hola,me interesaria el ilife v7 ,no se si me puedes decir cuando lo tendreis nuevamente.muchas gracias

By amparo Jan-02/2017 14:56:21

A

Hello amparo
Yes, we have stock in China warehouse, please feel free to order it.
Best Regards

Q

Hello, when this model will be available to ship from EU :) ?

By Grzegorz Aug-18/2016 13:07:36

A

Hello Grzegorz,

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please  attention to  our website.Thank you for your attention.

Q

Will it ever be restocked in EU?

By Nejc Jul-17/2016 18:39:42

A

Hello Nejc,

The item is in stock in China wearhouse now.

It will not avalible in EU..


Q

Hello, When this model will be in EU warehouse?

By Ruslan Janovic Mar-29/2016 10:38:40

A

Hi Ruslan,

Thank you for your inquiry.

This item is not in stock in EU warehouse temporarily.

Once it is back to our EU warehouse,we will update it on the website.

Please keep an eye on our website.Thank you for your attention.


Q

Hey, I've read that you didn't know if the stock would be refilled in the EU, but that was last month. Any new info about this matter? I'd like to buy a product, but with the high transportcosts from China I'd rather buy it from within the EU. Regards, Femke

By Femke Dec-16/2015 16:26:25

A
Hi Femke, I am sorry that this item is unavailable in EU stock for now. We can not sure when it will be available in EU stock.  It depends on the customers' demand and the production of this item. We will try to replenish this item in EU as much as we can. Please kindly continually concern this item on our website. For now it is only available for purchase in China and USA warehouses.  Thank you for your understanding. Please feel free to ask further presale questions.
Q

Hi Any date when the eu warehouse will be in stock again? Thanks David

By David Nov-15/2015 17:04:41

A
Hi David,
We are sorry that we do not have the plan to sell this phone in the EU warehouse for the moment. But it may restock at any time. Please pay attention to our website for the update. Please feel free to ask if you have further questions. 
Q

Hello, We want to buy the arti le iLife w7'the shipping will be italy via priorità line, in this case the tax will be includono or we must to pay an addictinal tax for importi gli. Thanks in advance

By Andrea Jan-15/2017 01:50:26

A

Hello Andrea,

Thank you for your inquiry.

Unfortunately, Tax totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Which company used to transport the shipment to Spain? Do I have to pay customs? What amount is paid in customs?

By pefarite Mar-12/2016 21:28:11

A

Hello pefarite,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. 

All shipments being sent to or from region must clear Customs first. 

It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. Gearbest do not add taxes, VAT, duty, or any other hidden charges. 

For more details, please refer to links: http://www.gearbest.com/about/faq.html


Q

Does this item compatible with a uk plug socket? And do you ship to the uk?

By Ben Aug-10/2017 20:22:08

A

Hello Ben,

It is an Chinese plug, usually we will ship out this item with an adaptor against your country.

We can ship out to UK.


Let me know if you need any further assistance. 


Q

Hello, I'm living in Germany. Is the product shipped from EU warehouse, e.g. from UK (as mentioned in some german test magazines)? Do I have to pay taxes if I choose expidited shipping? Thanks & best regards Stefan

By Stefan Jul-26/2017 09:05:01

A

Hello Stefan,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is this item available from a EU warehouse?

By Melanie Jun-07/2017 20:09:16

A

Hello, Melanie

Thank you for the inquiry.

Sorry, the item is not available in the EU warehouse.

Please feel free to contact us if you have additional questions.

Q

Hey, is it possible to ship the cleaner to germany? regards, Marvin

By Marvin May-03/2017 10:45:15

A

Hello Marvin,

Yes, we can ship the item to Germany.

Q

Is it possible to send it via other mail services to make delivery cheaper

By Yegor Aug-14/2016 16:41:02

A

Hello Yegor,                                                                                                                   There is only a shipping method now , please check it .

It is not possible to send it via other mail services to make delivery cheaper at the moment.


Expedited Shipping    3 - 7 business days    $105.31    

                                  

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

  1. Add your product to your cart

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

what are the Customs payments for Germany

By peterstefan Jul-14/2016 10:47:18

A

Hello peterstefan,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html


Q

Can you please inform me cost of shipping to Iceland for 1 pcs?

By Björgvin Jun-07/2016 09:48:48

A

Hello Björgvin,

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

In this product is shipping included. I can not finished with payment because system want me to finished shipping method. There is not any option for shipping method, so it looks very bad for many of potential buyers.

By product in cart without shiping method May-10/2016 01:32:48

A

Hello product,

Thanks for your inquiry. We apologize for this inconvenience, because of the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.

Q

you ship this in us

By joseph d sumbillo Apr-16/2016 22:45:08

A

Hello joseph,

Thank you for your inquiry,we can ship it to US.Have a nice day.


Q

I'd love to buy this product but shipping to the Netherlands is almost as expensive as the product itself! $110. Is there any alternative shipping method or will the item be in stock at the EU warehouse sometime soon? Thanks!

By Jesse Mar-09/2016 16:21:53

A

Hi Jesse ,

Thank you for your inquiry,it is just available in our China warehouse now.

Delivery cost depends on the shipping method (the flat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.

Please add all the items to cart, and then choose the country you want the order to be shipped to. 

The estimate shipping cost and total amount will be displayed for each shipping method.


Q

How long is the guarantee?

By gabriela Nov-14/2018 17:22:23

A

Hello gabriela, 
Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

Q

What is the average delivery time for France?

By matthieu Apr-23/2018 11:24:09

A

Hello matthieu,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Do i have to pay tax if i order this to Netherlands?

By Rajitha Jul-05/2017 14:08:59

A

Hello Rajitha,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

where i can find the replace brushes?

By fraferj Apr-08/2016 15:38:59

A

Hello fraferj,

Thank you for your inquiry,we are sorry we don't have replace brushes for this item.Have a nice day.