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Customer Q&A

  • All(100)
  • Product Information(77)
  • Stock Status(6)
  • Payment(2)
  • About Shipping(12)
  • Others(3)
Q

Are limba Română ?Mulțumesc !

By chitescu Jul-23/2017 13:49:26

A

Hello chitescu,
No ,it does not contain .

Q

1. What are ALL differences between model "UK (2 GB + 16GB)", vs "US (2 GB + 16 GB)"? 2. Does UK version have same international certifications (CE, cULus, FCC, ERP, ETL, etc) as US version? 3. Can each model above be updated to Android 6?

By Asezaspie Jun-01/2017 18:06:28

A

Hello Asezaspie,


They just fit for different countries, such as the adapter.

If you can't find relavant description, then don't have international certifications.

Then can't ve updated to  Android 6.

Q

This tv box is 2gb ram ?

By Mauro Mar-22/2017 11:48:16

A

Hello Mauro,
It is 2GB RAM + 16GB ROM, 64GB maximum extended capacity.

Q

Hello! Please tell me where can i get for this items a Android 6 Firmware? Beelink i68 TV Box 4K 1000M Ethernet Best Regards Georg Neumann Your costumer from Nov. 2015 i by 2 Items from You

By Georg Neumann Feb-27/2017 14:32:04

A

Hello Georg,

It is not possible to update to Android 6 Firmware.

Q

how to increase internal memory of internal storage? (2.42GB Not enough to use)

By Nelson Lee Dec-01/2016 11:08:26

A

Hello Nelson
It doesn't support increasing internal memory of internal storage.

Let me know if you need any help.

Q

Hello, I see that Android 6.0 boxes are now out. Can this easily be upgraded to 6.0 marshmellow? Thx

By shane Oct-04/2016 20:14:13

A

Hello shane,
The item can be easily upgraded.

Q

can i connect to usb port a external dvd player and watch movie?

By GIORGIO MAGARA Sep-22/2016 09:01:38

A

Hi,GIORGIO

Thanks for your inquiry.

You can connect usb port to a external dvd player and watch movie.

Q

Can I connect to the usb port on the hard disk of 1-3 tb. and watch movies ?

By Oleg Aug-21/2016 01:13:02

A

Hello Oleg,

Thanks for your inquiry.

You cannot connect to the usb port on the hard disk of 1-3 tb. and watch movies.

Have a nice day.


Q

Does it support DTS and Dolby?

By Taouktsis Aug-09/2016 08:35:14

A

Hello Taouktsis,

It support DTS and Dolby.

Thank you for your inquiry. Please feel free to ask further pre-sales questions.


Q

What is the warranty on the product?

By Serge Arsenaultt Jul-25/2016 04:46:18

A

Hello Serge,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Are limba Română ?Mulțumesc !

By chitescu Jul-23/2017 13:49:26

A

Hello chitescu,
No ,it does not contain .

Q

1. What are ALL differences between model "UK (2 GB + 16GB)", vs "US (2 GB + 16 GB)"? 2. Does UK version have same international certifications (CE, cULus, FCC, ERP, ETL, etc) as US version? 3. Can each model above be updated to Android 6?

By Asezaspie Jun-01/2017 18:06:28

A

Hello Asezaspie,


They just fit for different countries, such as the adapter.

If you can't find relavant description, then don't have international certifications.

Then can't ve updated to  Android 6.

Q

This tv box is 2gb ram ?

By Mauro Mar-22/2017 11:48:16

A

Hello Mauro,
It is 2GB RAM + 16GB ROM, 64GB maximum extended capacity.

Q

how to increase internal memory of internal storage? (2.42GB Not enough to use)

By Nelson Lee Dec-01/2016 11:08:26

A

Hello Nelson
It doesn't support increasing internal memory of internal storage.

Let me know if you need any help.

Q

Hello, I see that Android 6.0 boxes are now out. Can this easily be upgraded to 6.0 marshmellow? Thx

By shane Oct-04/2016 20:14:13

A

Hello shane,
The item can be easily upgraded.

Q

can i connect to usb port a external dvd player and watch movie?

By GIORGIO MAGARA Sep-22/2016 09:01:38

A

Hi,GIORGIO

Thanks for your inquiry.

You can connect usb port to a external dvd player and watch movie.

Q

Can I connect to the usb port on the hard disk of 1-3 tb. and watch movies ?

By Oleg Aug-21/2016 01:13:02

A

Hello Oleg,

Thanks for your inquiry.

You cannot connect to the usb port on the hard disk of 1-3 tb. and watch movies.

Have a nice day.


Q

Does it support DTS and Dolby?

By Taouktsis Aug-09/2016 08:35:14

A

Hello Taouktsis,

It support DTS and Dolby.

Thank you for your inquiry. Please feel free to ask further pre-sales questions.


Q

What is the warranty on the product?

By Serge Arsenaultt Jul-25/2016 04:46:18

A

Hello Serge,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is this pre installed with KODi?

By Eric Jul-07/2016 21:32:36

A

Hello,

Yes, the item is pre installed with KODi.

Q

Hi, Is the UK (2GB+16GB) in stock now? Thank You!

By Danielle Mar-30/2016 17:34:57

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

Hi! Is this item available for Italy? How long would it take to receive it? Alternatively, I would need an octa core, 4k, 60fps android box priced under 80 euros: what could you suggest that it is available for Italy?

By Pierpaolo Jan-21/2016 14:06:29

A
Hi Pierpaolo,
We are sorry that this item is available now.
Q

Sarà nuovamente disponibile nel magazzino europeo ? Grazie

By Franco Jan-07/2016 07:47:24

A
Hi Franco, we regret that this item is unavailable in EU stock for now. We can not sure when it will be available in EU stock.  It depends on the customers' demand and the production of this item. We will try to replenish this item in EU as much as we can. Please kindly continually concern this item on our website. For now it is only available in China warehouse.  Thank you for your understanding. Please feel free to ask further pre-sales questions.
Q

Hi, do you have the US custom option. Living in Canada I will need one with the US plug type. Thanks Kristian

By Kristian Jan-06/2016 04:08:59

A
Hi Kristian, please see Beelink i68 TV Box 4K 1000M Ethernet  -  US (2GB+8GB)  BLACK at http://www.gearbest.com/tv-box-mini-pc/pp_232316.html
Thank you for your inquiry. Best Wishes for 2016. 
Q

There's a box i68 2GB in stock in Russia?

By Dmitriy Dec-14/2015 16:43:47

A
Hi Dmitriy, it is available in RU warehouse. Thank you for your inquiry. Best Wishes and have great holidays.
Q

is there at EU Warehouse? Delivery Time???

By nikklonis Dec-09/2015 10:57:55

A
Hi nikklonis,
This item is in stock for immediate shipping in the EU warehouse now. We generally need 1 to 2 working days to arrange the shipping after you make the payment, then it will take around 4-7 business days to be delivered from the EU warehouse. We hope you enjoy shopping here with us.
Q

Da li je moguće plaćanje pri preuzimanju paketa u Srbiji?UNAPRED HVALA!

By Goran Feb-21/2016 13:23:31

A

Hello Goran,

You can shop safely and securely with any of the following convenient methods and in us dollars.

We do not accept Cash on Delivery.

1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union


Q

tem no brasil

By renato lopes Jan-04/2016 13:06:18

A
Hi Renato, we are glad to inform you that this item can be shipped to Brazil from China by courier. Thank you for your inquiry. Best Wishes for 2016. 
Q

Ürünün Avrupa fişi var mı ?

By murat Feb-25/2016 14:14:05

A

Hi,

This item will come with the EU plug.

Q

Hi, I am looking for a media box. On your web site, i found an interested product. I am talking about Beelink I68. Now, you are offering for approx. 62€. I come from Slovenia (EU). One times, I saw that you could ship the good from EU warehouse also. But now, I have not saw this king of option any more. Is it possible or not? However, for me is very important that I do not pay an additional fee for example: custom clearance, VAT or something like that. If it will need to pay, this means 20% higher price at the end. So, please let me know about a shipment options. In addition, in case of order, how long do you need to deliver it to Slovenia? Thank you for your response in advance. BR, Jernej Pilar

By jernej pilar Jan-30/2016 22:35:03

A
Hi Jernej,we regret that this item is unavailable in EU stock for now.  We will try to replenish this item in EU as much as we can. Please kindly continually concern this item on our website. For now it is only available in China warehouse.  Thank you for your understanding. Please feel free to ask further pre-sales questions.The importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges. please refer to http://www.gearbest.com/about/faq.html  According to our experience declaring a lower value on the shipping will usually allow customers to reduce possible import taxes or customs blockages. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out.  Thank you for your understanding. 
Q

can you shit to india and how much time for delivery

By Niraj Jan-30/2016 07:49:16

A
Hi Niraj  ,
We can ship it to India.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

Can you Ship this Product in INDIA. and how much time I get this can you specified.

By Niraj Jan-30/2016 07:44:37

A
Hi Niraj  ,
We can ship it to India.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

Is it available in your EU warehouse as listed? Do you ship to CYPRUS from EU WAREHOUSE?

By yiannos Jan-25/2016 06:17:19

A
Hi, Yiannos!

Yes, we do have this item in our EU warehouse, we regret to inform you that this item can not be shipped to CYPRUS from EU warehouse due to the courier restriction. Thank you for your understanding. Please feel free to ask further pre-sales questions. 
Q

Hi, I want to buy this produc.can you ship this product in european Romania and how much is shipping from Romania? I understand with Flat Rate Shipping is free .Corect???

By Marin Laurentiu Jan-11/2016 11:45:27

A
Hi Marin,we regret that this item is unavailable in EU stock for now. We can not sure when it will be available in EU stock.  It depends on the customers' demand and the production of this item. We will try to replenish this item in EU as much as we can. Please kindly continually concern this item on our website. For now it is only available in China warehouse.  Thank you for your understanding. Please feel free to ask further pre-sales questions.
Q

Hi, I want to buy this product. However are there any customs to be paid, when its order from EU warehouse to Czech republic (also in EU)??? Thanks

By Michal Sembera Jan-06/2016 12:55:37

A
Hi Michal, we regret that this item is unavailable in EU stock for now. For now it is only available in China warehouse. According to our experience declaring a lower value on the shipping will usually allow customers to reduce possible import taxes or customs blockages. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out.  Thank you for your understanding.               
Q

can you ship this product in european Georgia?

By David Dec-30/2015 10:33:17

A
Hi David, this item can be shipped to Georgia from China by courier. Thank you for your inquiry. Best Wishes for 2016. 
Q

hallo, bin sehr an smart tv box i68 2/8 GB interessiert. Welche Zoll-Kosten fallen an, wer erledigt die Zoll-Formalitäten? Mit freundlichen Grüßen Robert Wiesinger

By Robert Wiesinger Dec-28/2015 17:24:08

A
Hi Robert, the importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges. Before you start importing quantities of China products to your country, you'll need to research what the law and practices are in country. Please refer to http://www.gearbest.com/about/faq.html  According to our experience declaring a lower value on the shipping will usually allow customers to reduce possible import taxes or customs blockages. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out.  Thank you for your understanding. Best Wishes for 2016!
Q

me interesa el producto,vivo en medellin colombia,como hago par el pago y el envio y cuanto tiempo se tarda en llegar a mi hogar.?

By jose Dec-22/2015 20:08:57

A
Hi Jose, please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The Shipping Cost and Grand Total amount will be displayed for each shipping method.  Total Delivery Time = Processing Time + Packaging Time + Shipping Time  Generally we need 3-5 business days(excluding non-working days) to arrange the shipment of this item. You can pay for order by PayPal and credit card via PayPal. If the total amount more than 300usd, we also can accept payment by western union and bank transfer. Buyers also can pay by credit card directly. Thank you for your inquiry.
Q

Hello! Please tell me where can i get for this items a Android 6 Firmware? Beelink i68 TV Box 4K 1000M Ethernet Best Regards Georg Neumann Your costumer from Nov. 2015 i by 2 Items from You

By Georg Neumann Feb-27/2017 14:32:04

A

Hello Georg,

It is not possible to update to Android 6 Firmware.

Q

Wich equipment do you recomend for kodi and gaming, M18 or i68?

By Jose Mar-23/2016 11:13:51

A

Hello Jose,

Thank you for your inquiry,noth two boxes can work for kodi and gaming.Have a nice day.


Q

He supports the Greek language;

By jonh Dec-13/2015 11:14:04

A
Hi Jonh,   it can support Greek language video. 
Thank you for your inquiry. Have a nice day!