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Customer Q&A

  • All(14)
  • Product Information(11)
  • Stock Status(1)
  • Payment
  • About Shipping(2)
  • Others
Q

Can you attach a second piece to the end to get a longer unit?

By guillermo Feb-17/2017 21:43:16

A

Hello guillermo


Thank you for your inquiry.

Yes, you can  attach a second piece to the end to get a longer unit. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Quantos metros tem de comprimento?

By JOSE CARLOS DA SILVA Dec-11/2016 14:12:36

A

Hello JOSE,

EL light length: 4m

Hope you enjoy shopping here with us.

Q

Is the battery box supplied with or is it sold separately?

By yachine Nov-21/2016 13:30:40

A

Hello yachine,
Powered by: 2 x AA batteries (not included). You need to buy the battery separately.

Q

Need a red and white set before 1st December, is this possible ?

By Martin Nov-12/2016 23:11:30

A

Hello Martin,
Generally it can be shipped within 3-7 business days after the payment. 

The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

If you choose the  priority Line or expedited shipping method, it is possible to get the item  before 1st December .

Q

How much the product weighs closed? Less than 2 kilos?

By Rodrigo Cruz Nov-12/2016 11:44:26

A

Hello Rodrigo,
Product weight: 0.030 kg 
Package weight: 0.08 kg

Q

Your description says it can be cut to ant length. Yet when someone asked if the extra can be cut off, you said it cannot. What it the true fact?your main features say it can be cut to any length. You told one questioner that you could not cut off the extra. What is the truth?

By Dan Oct-31/2016 14:29:38

A

Hello Dan,

Thanks for your inquiry.

Please rest assured that it can be bent into any shape and cut into any length.

Q

how can i order one of each and have them all shipped out in one package and i need them before halloween or the 27th thank you

By Gregory Oct-17/2016 01:49:55

A

Hello Gregory

If you want we ship everything at the same time,please add a comment when you are ordering,such as:please ship everything in one parcel.
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

As you want to deliver on 27th,we advise you choose Expedited Shipping,but I am afraid it may still not arrive on that day.

Q

can you cut the extra off if not needed the full length of it?

By mike Sep-29/2016 14:56:26

A

Hello mike,
We are sorry we can not cut the extra off.

Q

Hi there, I have 2 questions about this electroluminescent wire. 1- I would to know if this wire can be powered by any 3,6v-4.5v power source indifferently or can be done only by the AA battery. 2- changing the supply current (remaining between the 3.6 and the 4.5 volts) will also change the brightness? 3- In the title of this page there is written "4m" (400cm) but in the description there is written 8 cm. then, how is the lenght of the wire? thanks for now, Luca

By Luca Aug-17/2016 02:45:15

A

Dear Luca, 
Thanks for your inquiry.

1)For this item is powered by: 2 x AA batteries.

2)Input Voltage    DC 3.6-4.5    

3)The length is 4m.

Best regards

Q

hola soy de argentina como hago para comprarlo

By matias Aug-04/2016 03:16:30

A

Hello matias,

We can ship to Argentina , usually, we ship everywhere in the world from the CN warehouse.      

Thanks for your attention. 

Q

Can you attach a second piece to the end to get a longer unit?

By guillermo Feb-17/2017 21:43:16

A

Hello guillermo


Thank you for your inquiry.

Yes, you can  attach a second piece to the end to get a longer unit. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Quantos metros tem de comprimento?

By JOSE CARLOS DA SILVA Dec-11/2016 14:12:36

A

Hello JOSE,

EL light length: 4m

Hope you enjoy shopping here with us.

Q

Is the battery box supplied with or is it sold separately?

By yachine Nov-21/2016 13:30:40

A

Hello yachine,
Powered by: 2 x AA batteries (not included). You need to buy the battery separately.

Q

How much the product weighs closed? Less than 2 kilos?

By Rodrigo Cruz Nov-12/2016 11:44:26

A

Hello Rodrigo,
Product weight: 0.030 kg 
Package weight: 0.08 kg

Q

Your description says it can be cut to ant length. Yet when someone asked if the extra can be cut off, you said it cannot. What it the true fact?your main features say it can be cut to any length. You told one questioner that you could not cut off the extra. What is the truth?

By Dan Oct-31/2016 14:29:38

A

Hello Dan,

Thanks for your inquiry.

Please rest assured that it can be bent into any shape and cut into any length.

Q

how can i order one of each and have them all shipped out in one package and i need them before halloween or the 27th thank you

By Gregory Oct-17/2016 01:49:55

A

Hello Gregory

If you want we ship everything at the same time,please add a comment when you are ordering,such as:please ship everything in one parcel.
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

As you want to deliver on 27th,we advise you choose Expedited Shipping,but I am afraid it may still not arrive on that day.

Q

can you cut the extra off if not needed the full length of it?

By mike Sep-29/2016 14:56:26

A

Hello mike,
We are sorry we can not cut the extra off.

Q

Hi there, I have 2 questions about this electroluminescent wire. 1- I would to know if this wire can be powered by any 3,6v-4.5v power source indifferently or can be done only by the AA battery. 2- changing the supply current (remaining between the 3.6 and the 4.5 volts) will also change the brightness? 3- In the title of this page there is written "4m" (400cm) but in the description there is written 8 cm. then, how is the lenght of the wire? thanks for now, Luca

By Luca Aug-17/2016 02:45:15

A

Dear Luca, 
Thanks for your inquiry.

1)For this item is powered by: 2 x AA batteries.

2)Input Voltage    DC 3.6-4.5    

3)The length is 4m.

Best regards

Q

Can you add onto them to make longer lengths? thank you!!

By Lorelei Jul-05/2016 06:08:42

A

Hi,Lorelei

Thanks for your inquiry.

We can not add onto them to make longer lengths.

Q

how would i order more than one color with out placing an order one time at a time?

By John Alvarado Feb-06/2016 19:09:54

A

Hello John,

Thank you for your inquiry,of course you can.Have a nice day.


Q

You still can order the color purple?

By Алексей May-31/2016 21:44:30

A

Hello,

Yes, the item is avalible in color purple now.

Welcome to buy items on our website.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Need a red and white set before 1st December, is this possible ?

By Martin Nov-12/2016 23:11:30

A

Hello Martin,
Generally it can be shipped within 3-7 business days after the payment. 

The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

If you choose the  priority Line or expedited shipping method, it is possible to get the item  before 1st December .

Q

hola soy de argentina como hago para comprarlo

By matias Aug-04/2016 03:16:30

A

Hello matias,

We can ship to Argentina , usually, we ship everywhere in the world from the CN warehouse.      

Thanks for your attention. 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!