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Customer Q&A

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  • Product Information(26)
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  • About Shipping(3)
  • Others(1)
Q

Hello: Last year I bought the TV Box Beelink from the AliExpress site with these specifications: model number: R68G Android version: 5.1.1 Build number: 206L1 Kernel version: 3.10.0_204 Now the device does not work well and stops many times . I want to update the device and ask Fail for the latest update and how to do this update by computer . Can you help me with this and I will be thankful to you and my greetings

By Essam Apr-19/2017 23:18:26

A

Hello Essam
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

I have already bought the R68-2 and I would like to ask about this R68 which I want to buy, too: 1. does it support external subtitles? 2. does it support 5.1 dolby? Tx

By fc syrop Feb-08/2017 09:23:07

A

Hello fc,

Yes, it can support both of the function you mention.


Q

does it come with the amazon app or can it be installed if not?

By michelle Jul-12/2016 23:44:23

A

Hello michelle,

The item will not come with the amazon app.

Q

Which Kodi version is installed?

By Robert tocco May-31/2016 19:30:33

A

Hello Robert,
It is with latest Kodi version.

Q

I wonder if i can install torrent app in this device since it has the Google Playstore withit

By Sim SL May-12/2016 09:01:44

A

Hello Sim,
It can install torrent app in this device.

Q

hi, can i download and install apk´s from other sites? or only from playstore?

By Stefan Apr-30/2016 13:09:09

A

Hello Stefan,
You can download the apk´s from other sites,but the apk need to support android system.

Q

What is the difference between i68 and r68, except the external antenna? Can I install Linux on this, instead of Android?

By Viltzu Mar-26/2016 01:52:24

A

Hello Viltzu,

Thank you for your inquiry,they are different in appearance.One is metal,the other is plastic.Have a nice day.


Q

Does the device have: 1) 100mbit lan or gigabit lan? The guy asked you before, but you'd just copy/paste your description, which does not say which speed the lan is. 2) is remote really infrared, and not Bluetooth, really? Such oldskul (

By Anton Zuev Mar-25/2016 05:55:01

A

Hello Anton,

Thank you for your inquiry,it is 100mbit lan.It is built with Bluetooth 4.0 and Remote Controller is infrared.Have a nice day.


Q

Can this version support 3D signal?

By Kevin Mar-23/2016 23:17:00

A

Hello Kevin,

Thank you for your inquiry,it supports 3D.Have a nice day.


Q

Does it have GigaBit LAN Interface?

By Tom Mar-19/2016 23:30:41

A

Hi,

Interface: HDMI,USB2.0,Micro USB,LAN,SPDIF,Micro SD Card Slot 

Q

I have already bought the R68-2 and I would like to ask about this R68 which I want to buy, too: 1. does it support external subtitles? 2. does it support 5.1 dolby? Tx

By fc syrop Feb-08/2017 09:23:07

A

Hello fc,

Yes, it can support both of the function you mention.


Q

does it come with the amazon app or can it be installed if not?

By michelle Jul-12/2016 23:44:23

A

Hello michelle,

The item will not come with the amazon app.

Q

Which Kodi version is installed?

By Robert tocco May-31/2016 19:30:33

A

Hello Robert,
It is with latest Kodi version.

Q

I wonder if i can install torrent app in this device since it has the Google Playstore withit

By Sim SL May-12/2016 09:01:44

A

Hello Sim,
It can install torrent app in this device.

Q

hi, can i download and install apk´s from other sites? or only from playstore?

By Stefan Apr-30/2016 13:09:09

A

Hello Stefan,
You can download the apk´s from other sites,but the apk need to support android system.

Q

What is the difference between i68 and r68, except the external antenna? Can I install Linux on this, instead of Android?

By Viltzu Mar-26/2016 01:52:24

A

Hello Viltzu,

Thank you for your inquiry,they are different in appearance.One is metal,the other is plastic.Have a nice day.


Q

Does the device have: 1) 100mbit lan or gigabit lan? The guy asked you before, but you'd just copy/paste your description, which does not say which speed the lan is. 2) is remote really infrared, and not Bluetooth, really? Such oldskul (

By Anton Zuev Mar-25/2016 05:55:01

A

Hello Anton,

Thank you for your inquiry,it is 100mbit lan.It is built with Bluetooth 4.0 and Remote Controller is infrared.Have a nice day.


Q

Can this version support 3D signal?

By Kevin Mar-23/2016 23:17:00

A

Hello Kevin,

Thank you for your inquiry,it supports 3D.Have a nice day.


Q

Does it have GigaBit LAN Interface?

By Tom Mar-19/2016 23:30:41

A

Hi,

Interface: HDMI,USB2.0,Micro USB,LAN,SPDIF,Micro SD Card Slot 

Q

What version of KODI is this system using?

By Roger Legg Mar-18/2016 22:14:57

A

Hi Roger,

Thank you for your inquiry. Different batches of the product version is different, because the system has been updated on development.

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Q

Hi, can you tell me the amount of customs duties for the shipping of this item to italy?

By fran90 Jan-25/2016 10:29:43

A
Hi fran90  ,
We send package all over the world. Taxes are charged by your local customs office control and are covered by the customer. We recommend you ship the item by surface mail or ems to reduce or avoid (if applicable). Please refer to http://www.gearbest.com/about/faq.html. 
Q

Regarding to this Item :( Beelink R68 TV Box RK3368 Android 5.1 - EU (2GB+16GB) SILVER 144510607 ) , I would like to buy for this price $99.10 but first I want to ask You ? Is it possible that You send it to me as a Gift ( of course after I pay for it ) and put the value o the invoice not more than $ 30 , in order not to pay something for the customs ? Sincerely yours Atdhe:)

By Atdhe Gashi Nov-30/2015 18:14:05

A
Hi Atdhe, taxes are charged by your local customs office and are covered by the customer. Before you start importing quantities of China products to your country, you'll need to research what the law and practices are in country. Please refer to: http://www.gearbest.com/about/faq.html  If you have special instructions for your order such as dropshipping order, gift order etc, please leave us message when you checkout.We will do best to help you as you mentioned. Thank you for your inquiry. Please feel free to ask further presale questions. 
Q

Can you ship thru European union country? If I buy from non European union countries, I have to pay expensive taxes. Thanks.

By Galinauskas Jan-26/2016 07:05:58

A
Hi Galinauskas, we regret that this item is unavailable in EU stock for now. We can not sure when it will be available in EU stock.  It depends on the customers' demand and the production of this item. We will try to replenish this item in EU as much as we can. Please kindly continually concern this item on our website. For now it is only available in China warehouse.  We can ship items to EU country from China. Thank you for your understanding. Please feel free to ask further pre-sales questions.

Q

is it possible ship this item as a gift? And have free shipping to Latvia?

By Michael Nov-27/2015 19:18:46

A
Hi Michael,
You can leave a message ask declare as gift on the order when placing the order. 
Delivery cost depends on the shipping method (the flat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.
Please add all the items to cart, and then choose the country you want the order to be shipped to. 
The estimate shipping cost and total amount will be displayed for each shipping method.
Q

is it possible ship this item to Latvia as a freeshipment, and mark this this as a gift? And what is about warranty?

By Micheal Nov-25/2015 22:54:44

A
Hi Micheal, taxes are charged by your local customs office and are covered by the customer. Before you start importing quantities of China products to your country, you'll need to research what the law and practices are in country. Please refer to: http://www.gearbest.com/about/faq.html  If you have special instructions for your order such as dropshipping order, gift order etc, please leave us message when you checkout. We will do best to help you. Please view our warranty and return policy on this link: http://www.gearbest.com/about/warranty-and-return.html   Thank you for your inquiry. Please feel free to ask further presale questions. 
Q

Hello: Last year I bought the TV Box Beelink from the AliExpress site with these specifications: model number: R68G Android version: 5.1.1 Build number: 206L1 Kernel version: 3.10.0_204 Now the device does not work well and stops many times . I want to update the device and ask Fail for the latest update and how to do this update by computer . Can you help me with this and I will be thankful to you and my greetings

By Essam Apr-19/2017 23:18:26

A

Hello Essam
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.