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Customer Q&A

  • All(79)
  • Product Information(64)
  • Stock Status(4)
  • Payment(1)
  • About Shipping(5)
  • Others(5)
Q

When will it be available again ?

By lacrouze Oct-26/2017 18:21:41

A

Hello lacrouze,
We are sorry we won't in stock.

Q

Which OS is installed ? android TV or simple android ?

By Connor Mar-01/2017 14:30:38

A

Hello Connor, 


Thank you for your inquiry.

Android 5.1 OS.

Q

I wish to know if it supports 1TB external HD?

By Guilherme Dec-18/2016 23:43:21

A

Hello Guilherme
For your problems,we need to contact with our product department confirm it.Please kindly wait 1-2 working days for our following e-mail.Thank you for your understanding.

Q

Hello. I wonder what language is supported in the system. ? The primary language of the system. Thank (I,M Brazilian - PT-BR)

By Michael Douglas Sousa Nov-03/2016 02:01:26

A

Hello Michael,
It comes in English.

Let me know if you need any help.

Q

I need this item with EU plug. Is it available?

By Csaba Varga Nov-02/2016 13:10:33

A

Hello Csaba,
Thanks for your inquiry .

I have checked the item information for you  ,this item will not available any more due to the supplier's issue .

Q

What is the default language on start up - Chinese or English? Also, can it be shipped to India? How long would it take to reach one of the metro cities?

By WW Oct-13/2016 05:34:37

A

Hello WW,
It comes in English. The shipping time depends on the shipping method you choose. Please add the items to the cart and proceed to checkout, you will see all the shipping methods, and delivery time before you pay.  Thanks for your support.  

Q

Hi, im from Portugal, can i by this box from China whith "Portugal Via Priority Line" ?

By Almeida Oct-06/2016 14:54:41

A

Hello Almeida,
We can ship it to Portugal via  Priority Line.

Q

hello ! is kodi pre-installed in this player with all channels ? also can i connect the player and my router with wireless ? And one last question, will you send it as a gift to avoid customs ? Thank you in advance

By Vasileios Oct-04/2016 10:18:58

A

Hello Vasileios,
You need to download the channels.You can connect the player and router with wireless.We are sorry we can not send it as a gift.

Q

Hi, I am wondering if this box is working in Canada , how I can watch TV channel with Internet and which channel is possible to watch can you please give me more information about that, can I watch alive channel or not? please tell me how it works to watch TV channel in Canada.... thanks Paul

By Paul Oct-04/2016 03:16:42

A

Hello Paul,
The box works in Canada.You can watch the local channels in apps like kodi.

Q

When I buy this item from EU warehouse does this mean I don't have to pay extra taxes or duty fees to customs ??

By Janssens Sep-29/2016 12:02:05

A

Hello Janssens,
The item from EU warehouse is duty fees free.

Q

Which OS is installed ? android TV or simple android ?

By Connor Mar-01/2017 14:30:38

A

Hello Connor, 


Thank you for your inquiry.

Android 5.1 OS.

Q

I wish to know if it supports 1TB external HD?

By Guilherme Dec-18/2016 23:43:21

A

Hello Guilherme
For your problems,we need to contact with our product department confirm it.Please kindly wait 1-2 working days for our following e-mail.Thank you for your understanding.

Q

Hello. I wonder what language is supported in the system. ? The primary language of the system. Thank (I,M Brazilian - PT-BR)

By Michael Douglas Sousa Nov-03/2016 02:01:26

A

Hello Michael,
It comes in English.

Let me know if you need any help.

Q

hello ! is kodi pre-installed in this player with all channels ? also can i connect the player and my router with wireless ? And one last question, will you send it as a gift to avoid customs ? Thank you in advance

By Vasileios Oct-04/2016 10:18:58

A

Hello Vasileios,
You need to download the channels.You can connect the player and router with wireless.We are sorry we can not send it as a gift.

Q

Hi, I am wondering if this box is working in Canada , how I can watch TV channel with Internet and which channel is possible to watch can you please give me more information about that, can I watch alive channel or not? please tell me how it works to watch TV channel in Canada.... thanks Paul

By Paul Oct-04/2016 03:16:42

A

Hello Paul,
The box works in Canada.You can watch the local channels in apps like kodi.

Q

If the device recognizes external HD 1.5 or 1 Tb?

By AJE2004 Sep-23/2016 17:16:27

A

Hi,AJE2004

Thanks for your inquiry.

It can recognize external HD 1.5 or 1 Tb.

Q

does it have a av output? my tv doesnt have hdmi

By pedro morais Sep-23/2016 11:08:47

A

Hi,pedro

Thanks for your inquiry.

It has no AV output.

Q

can i use an bluethoot headset with this box ? wich one can u recomand on your website?

By mo Sep-20/2016 17:21:49

A

Hello mo,
The item can be used for the bluetooth earphone .

Q

Hello, my friend. Is there a Hebrew language product?

By sivan Sep-20/2016 09:04:15

A

Hello sivan,

Thanks for your inquiry.

There isn't a Hebrew language.

Have a nice day.


Q

Hi, its HDMI connector is v2.0, but... is it compatible with TVs with HDMI version 1.4? Thanks

By Ventura Sep-14/2016 16:56:19

A

Hello Ventura,
It is compatible with TVs with HDMI version 1.4.

Q

When will it be available again ?

By lacrouze Oct-26/2017 18:21:41

A

Hello lacrouze,
We are sorry we won't in stock.

Q

I need this item with EU plug. Is it available?

By Csaba Varga Nov-02/2016 13:10:33

A

Hello Csaba,
Thanks for your inquiry .

I have checked the item information for you  ,this item will not available any more due to the supplier's issue .

Q

Dear team, I see this product is currently "out of stock" but it seems there are still units available. Can you please indicate when you should receive new item? Thanks. Regards.

By Nicolas May-29/2016 18:26:42

A

Hello,

The item is in stock now.

Welcome to buy items on our website.


Q

Do you have OEM, custom logo printing for this product?

By Osama Apr-16/2016 16:17:57

A

Hello Osama,

Thank you for your inquiry,we are sorry we don't have OEM, custom logo printing for this product.Have a nice day.


Q

can i use this in Nigeria (West Africa) and can I also pay from Nigeria banks using my ATM card

By ikujenya fattah olatunji May-18/2016 08:25:42

A

Hello ikujenya, 

The item is universal version.You can use it all over the world trough set the time to your local time.


Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly 
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

What is the default language on start up - Chinese or English? Also, can it be shipped to India? How long would it take to reach one of the metro cities?

By WW Oct-13/2016 05:34:37

A

Hello WW,
It comes in English. The shipping time depends on the shipping method you choose. Please add the items to the cart and proceed to checkout, you will see all the shipping methods, and delivery time before you pay.  Thanks for your support.  

Q

Hi, im from Portugal, can i by this box from China whith "Portugal Via Priority Line" ?

By Almeida Oct-06/2016 14:54:41

A

Hello Almeida,
We can ship it to Portugal via  Priority Line.

Q

If I oder this box did i get a german / european plug for power source.

By Max Aug-23/2016 13:09:12

A

Hello Max,
If you  oder this box , you will  get an european plug for power source .

Q

When is the estimated shipping date for this product?

By Ricky Apr-20/2016 07:50:44

A

Hello Ricky,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hi, Available ?? Thx

By MOUSSET fabien Apr-17/2016 20:29:18

A

Hello MOUSSET,
This item is presale item.
The payment will not be processed until 3-5 business days before product dispatch.
We will ship it out after presale time ends.

Q

When I buy this item from EU warehouse does this mean I don't have to pay extra taxes or duty fees to customs ??

By Janssens Sep-29/2016 12:02:05

A

Hello Janssens,
The item from EU warehouse is duty fees free.

Q

hi what is the warranty provided?

By lee Sep-06/2016 08:15:09

A

Hello lee,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

I appriciate in this but do you providing tracking number after shipping??

By BurtonSAT Jul-25/2016 17:59:18

A

Hello BurtonSAT,
It depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days  ( with tracking number )
2) Standard Shipping (EMS) => 7-10 business days ( with tracking number )

3) Flat Rate Shipping=> 10-25 business days ( without tracking number )

Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

i found the same product for lower price , gear best can match the price? http://www.ebay.com/itm/Beelink-MiniMXIII-TV-Box-H-265-Full-HD-4K-Amlogic-S905-Quad-Core-2-4G-WiFi-BT4-0-/121971026711?var=&hash=item1c660a2b17:m:m9KgppZ6L7_p96Y5VRqiKJA

By Nelson Jun-07/2016 11:48:23

A

Hello Nelson,
We always negotiate the best quality at the lowest price.
Our products are made in China.

Q

with remote ?

By aljefre Jun-02/2016 10:51:03

A

Hello aljefre,
This item comes with remote controller.