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Customer Q&A

  • All(72)
  • Product Information(64)
  • Stock Status
  • Payment(1)
  • About Shipping(1)
  • Others(6)
Q

why do you not include assembly instructions? that's crazy

By stan May-10/2019 01:11:59

A

Hello Stan, 

Packing Contents: 1 x T8 DIY CNC Engraver Printer Machine.

Let me know if you need any help.



Q

What is the cut dimension and can it be used for PCB's

By Gbadebo Sep-09/2018 05:44:08

A

Hello Gbadebo, 
It can sculpt the PCB but it can not be used for complicated PCB . 

The engraving minimum size is 0.3MM .

Q

Hello! Can it be used to engrave on metal ? Thanks

By Mariana Jul-04/2018 14:36:35

A

Hello Mariana,

It can only sculpt circuit boards.

● Can be carved items included: Hard wood, plastic, bamboo, rubber, leather, cut paper and so on.

Q

what is the frequency of this machine? is it 50hz or 60hz?

By dray Jun-25/2018 16:19:39

A

50HZ    80W

Q

Hi, Gearbest. I have a youtube channel. I'm very interested in cnc machines and I want one cnc machine for review. Can you send me this cnc machine for review? I will put link to this machine in the description, and I will publish the sponsor in my video. Thank you in advance, I think we can work together.

By Ali Feb-13/2018 12:34:06

A

Hello Ali,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

Why is the US plug much more expensive than the EU plug?

By Heather Feb-08/2018 05:27:33

A

Hello Heather,

Please note all our items come from China and prices vary often according to many factors such as currency exchange and suppliers.

Sometimes prices will increase or decrease.These are market's facts. 


The US plug is more expensive than the EU plug since the EU version is in flash sale. Once the flash sale is over, the price will be same.

Q

Can it be used to engrave on aluminum? Thanks

By Max Dec-19/2017 18:32:15

A

Hello Max,
Thanks for your inquiry.

Sorry, it cannot be used to engrave on aluminum.

Q

Hello, I wanted to ask. Can this be used to engrave on sunglasses temples

By George Sep-19/2017 06:24:29

A

Hello George,
The Printer Machine can be carved items included: Hard wood, plastic, bamboo, rubber, leather, cut paper and so on..Let me know if you need any help.

Q

http://pan.baidu.com/s/1hshhnqG is not accessible from Australia. Can you please send some other generic drive access such as dropbox or google drive.

By Joy Sep-13/2017 10:44:40

A

Hello Joy,
Thank you for your inquiry.

If you want to download relevant information, please download seven files on item page.

Let me know if you need any help.

Q

Hi, I'm on the way to finish mounting the product. I discover some pieces are probably for "backslash" compensation (3 extra screw-hole and springs) but I find no examples how to mount them. Any photo of the very last version of the product ? By the way, You realy need to add a manual in the shipping. Best regards, Marc

By Marc Jul-11/2017 21:03:30

A

Hello Marc,
Thank you for your inquiry.

It is the English manual http://pan.baidu.com/s/1hshhnqG, and the password is btz3.

 Let me know if you need any help.

Q

why do you not include assembly instructions? that's crazy

By stan May-10/2019 01:11:59

A

Hello Stan, 

Packing Contents: 1 x T8 DIY CNC Engraver Printer Machine.

Let me know if you need any help.



Q

What is the cut dimension and can it be used for PCB's

By Gbadebo Sep-09/2018 05:44:08

A

Hello Gbadebo, 
It can sculpt the PCB but it can not be used for complicated PCB . 

The engraving minimum size is 0.3MM .

Q

Hello! Can it be used to engrave on metal ? Thanks

By Mariana Jul-04/2018 14:36:35

A

Hello Mariana,

It can only sculpt circuit boards.

● Can be carved items included: Hard wood, plastic, bamboo, rubber, leather, cut paper and so on.

Q

what is the frequency of this machine? is it 50hz or 60hz?

By dray Jun-25/2018 16:19:39

A

50HZ    80W

Q

Why is the US plug much more expensive than the EU plug?

By Heather Feb-08/2018 05:27:33

A

Hello Heather,

Please note all our items come from China and prices vary often according to many factors such as currency exchange and suppliers.

Sometimes prices will increase or decrease.These are market's facts. 


The US plug is more expensive than the EU plug since the EU version is in flash sale. Once the flash sale is over, the price will be same.

Q

Can it be used to engrave on aluminum? Thanks

By Max Dec-19/2017 18:32:15

A

Hello Max,
Thanks for your inquiry.

Sorry, it cannot be used to engrave on aluminum.

Q

Hello, I wanted to ask. Can this be used to engrave on sunglasses temples

By George Sep-19/2017 06:24:29

A

Hello George,
The Printer Machine can be carved items included: Hard wood, plastic, bamboo, rubber, leather, cut paper and so on..Let me know if you need any help.

Q

http://pan.baidu.com/s/1hshhnqG is not accessible from Australia. Can you please send some other generic drive access such as dropbox or google drive.

By Joy Sep-13/2017 10:44:40

A

Hello Joy,
Thank you for your inquiry.

If you want to download relevant information, please download seven files on item page.

Let me know if you need any help.

Q

Hi, I'm on the way to finish mounting the product. I discover some pieces are probably for "backslash" compensation (3 extra screw-hole and springs) but I find no examples how to mount them. Any photo of the very last version of the product ? By the way, You realy need to add a manual in the shipping. Best regards, Marc

By Marc Jul-11/2017 21:03:30

A

Hello Marc,
Thank you for your inquiry.

It is the English manual http://pan.baidu.com/s/1hshhnqG, and the password is btz3.

 Let me know if you need any help.

Q

Is the maximum cutting size 130 x 100 x 40 mm ? Can larger size objects be cut ? Also. Does the T8 connect to a computer by USB or serial port ?

By Dave Francis Jun-20/2017 15:54:43

A

Hello Dave, 
Thanks for your inquiry.

Please note that it can't add the size 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello! If purchase is to Europe, it will be necessary to pay VAT? Clo?

By Evgen Jun-13/2017 17:13:48

A

Hello Evgen,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, are there any options to ship this product to Lithuania?

By Eduardas Jun-11/2016 20:04:38

A

Hello,

Yes, we can ship this product to Lithuania.

Welcome to buy items on our website.

Q

Hi, Gearbest. I have a youtube channel. I'm very interested in cnc machines and I want one cnc machine for review. Can you send me this cnc machine for review? I will put link to this machine in the description, and I will publish the sponsor in my video. Thank you in advance, I think we can work together.

By Ali Feb-13/2018 12:34:06

A

Hello Ali,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

Good Morning Gearbest Team, I have tried to down load the software for the T8 from the link in Main Features. The file downloaded but when I tried to open it, it wouldn't open! When I looked at the file size it is only 0 KB. Is it possible to obtain a copy of the software so that I can try it? Thanks for your time. Best Regards, Trev

By Trevor Feb-15/2017 09:57:45

A

Hello Trevor
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

are there any type of moors with a higher torque for this type off machine ?

By richare westerfield Jan-28/2017 18:31:24

A

Hi richare,


Could you please check here: http://www.gearbest.com/engraver-printer-machine-_gear/

Have a nice day!

Q

Hello, I have acquired the T8 CNC and the link of the sofware residing on this page a T8 file downloads but is empty (0kb). Where can I download the program? Thank you.

By Jordi Jan-20/2017 19:49:16

A

Hello Jordi,

Thank you for your inquiry.

The product has been installed in English software. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Software link appears to be bad. Can u update?

By 2froggy Dec-30/2016 21:27:19

A

Hello 2froggy

Thank you for your inquiry.

Software has be installed already. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Dear Gearbest, I want to buy this product, but actually it's impossible to download THE SOFTWARE. Your link is dead (you have a blank page if you click on your link). Without a software, this product is useless. So, can you give me another link, in english if possible, to download this software ? After, I buy this product on your website. But, for your information, If you can't give this very simple information, I prefer to buy this product in another website. In advance, many thanks thanlks for your answer. Best regards, Elfantau

By Elfantau Dec-17/2016 20:19:55

A

Hello Elfantau,

The English software has been pre-installed in the product.

Thanks for your attention.