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Customer Q&A

  • All(15)
  • Product Information(10)
  • Stock Status
  • Payment(1)
  • About Shipping(3)
  • Others(1)
Q

Is the buggy actually waterproof?

By Steven Mar-21/2018 04:15:33

A

Hello Steven, 

Thank you for your inquiry.

It is not waterproof.


Q

Hi is this car with 540 or 390 motor?

By Tom Feb-09/2018 23:11:46

A

Hello Tom, 
This item is with 540 Brushed Motor .

Q

Do you ship to Australia

By James Dec-18/2017 23:56:21

A

Hello James,


Yes, it can be shipped to Australia. 


Let me know if you need any further assistance. 


Q

how long would it take to ship to cristchurch nz

By alex Sep-30/2017 09:47:03

A

Hello alex,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Olá tudo bem? Eu quero pagar por boleto e saber sobre o envio grátis e quanto tempo para chagar ao Brasil?Obrigado

By Edy Jul-24/2017 23:06:37

A


Hello Edy,


The exact shipping time depends on the shipping method you choose and the country you come from.

1)Unregistered Air Mail:15 - 30 business days

2)Registered Air Mail:7 - 30 business days

3)Priority Line:7 - 15 business days

4)Expedited Shipping:3-15 business days   by DHL/EMS/IB.

 

Please add all the items to cart, and then choose the country you want the order to be shipped to.
The estimate shipping cost and total amount will be displayed for each shipping method.         

 

 

 


Q

does it come with a eu to us adapter for the charging cable or does it just come with a us charger for it?

By Devin Jun-23/2017 00:26:53

A

Hello Devin,

It will come you with an US Plug.

Let me know if you need any help.


Q

I want to ask an extra battery for the car, but I dont find the link to get it. Can you help me to find the extra battery?

By David Mar-19/2017 09:28:49

A

Hello David,
7.4v 1400mah Battery

There is non such battery on our site.

Sorry for this inconvenience caused.

Q

ele vem com bateria ?

By Gabriel Feb-04/2017 13:35:07

A

Hello Gabriel,


Yes, it comes with 7.4V 1400mAh Battery. http://pdm.gw-ec.com/uploads/pdm-product-pic/Electronic/2016/06/22/source-img/20160622103719_18562.jpg 

Thanks for your inquiry.

Q

can extra batterys be ordered from gearbest, the batterys are 7.4 v 1400 mah they are 2 1/4 inchs long x 1 1/4 wide x 3/4 high .the conecter is like a t conecter for just this car. its a wltoys a959 -b 1:18 scale 70 km/h high speed rc car rtr color green. i just recieved this car want to know if extra batterys can be ordered from gearbest

By MICHAEL Feb-02/2017 18:44:24

A

Hello MICHAEL,

Thank you for your inquiry.

Please feel free to make your order, you can check the shipping methods when you are at check out. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

can extra batterys be ordered from gearbest, the batterys are 7.4 v 1400 mah they are 2 1/4 inchs long x 1 1/4 wide x 3/4 high .the conecter is like a t conecter for just this car. its a wltoys a959 -b 1:18 scale 70 km/h high speed rc car rtr color green. i just recieved this car want to know if extra batterys can be ordered from gearbest

By MICHAEL Feb-02/2017 18:44:21

A

Hello MICHAEL,

Thank you for your inquiry.

Please feel free to make your order, you can check the shipping methods when you are at check out. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Is the buggy actually waterproof?

By Steven Mar-21/2018 04:15:33

A

Hello Steven, 

Thank you for your inquiry.

It is not waterproof.


Q

Hi is this car with 540 or 390 motor?

By Tom Feb-09/2018 23:11:46

A

Hello Tom, 
This item is with 540 Brushed Motor .

Q

does it come with a eu to us adapter for the charging cable or does it just come with a us charger for it?

By Devin Jun-23/2017 00:26:53

A

Hello Devin,

It will come you with an US Plug.

Let me know if you need any help.


Q

ele vem com bateria ?

By Gabriel Feb-04/2017 13:35:07

A

Hello Gabriel,


Yes, it comes with 7.4V 1400mAh Battery. http://pdm.gw-ec.com/uploads/pdm-product-pic/Electronic/2016/06/22/source-img/20160622103719_18562.jpg 

Thanks for your inquiry.

Q

can extra batterys be ordered from gearbest, the batterys are 7.4 v 1400 mah they are 2 1/4 inchs long x 1 1/4 wide x 3/4 high .the conecter is like a t conecter for just this car. its a wltoys a959 -b 1:18 scale 70 km/h high speed rc car rtr color green. i just recieved this car want to know if extra batterys can be ordered from gearbest

By MICHAEL Feb-02/2017 18:44:24

A

Hello MICHAEL,

Thank you for your inquiry.

Please feel free to make your order, you can check the shipping methods when you are at check out. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

can extra batterys be ordered from gearbest, the batterys are 7.4 v 1400 mah they are 2 1/4 inchs long x 1 1/4 wide x 3/4 high .the conecter is like a t conecter for just this car. its a wltoys a959 -b 1:18 scale 70 km/h high speed rc car rtr color green. i just recieved this car want to know if extra batterys can be ordered from gearbest

By MICHAEL Feb-02/2017 18:44:21

A

Hello MICHAEL,

Thank you for your inquiry.

Please feel free to make your order, you can check the shipping methods when you are at check out. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

it sed on the box its waterproof it is relly

By mansoor Sep-28/2016 10:12:25

A

Hi,mansoor

Thanks for your inquiry.

It comes with box.

It is not waterproof.

Brand: WLtoys 

It is original.

Q

is this product waterproof?

By bob Aug-07/2016 03:35:34

A

Hi,bob

Thanks for your inquiry.

It is not waterproof.

Q

I'm guessing it's not water proof and also how long will this product be selling for? kind regards Clement

By Clement Aug-06/2016 13:25:04

A

Hi,Clement

Thanks for your inquiry.

It is not waterproof.

We will sell it for a long time.

Q

Hello there are you able to ship a English charger? Cheers

By Phil Aug-04/2016 05:43:32

A

Hi,Phil

Thanks for your inquiry.

It is with EU plug,but we can send a power adapter according to your destination country.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Olá tudo bem? Eu quero pagar por boleto e saber sobre o envio grátis e quanto tempo para chagar ao Brasil?Obrigado

By Edy Jul-24/2017 23:06:37

A


Hello Edy,


The exact shipping time depends on the shipping method you choose and the country you come from.

1)Unregistered Air Mail:15 - 30 business days

2)Registered Air Mail:7 - 30 business days

3)Priority Line:7 - 15 business days

4)Expedited Shipping:3-15 business days   by DHL/EMS/IB.

 

Please add all the items to cart, and then choose the country you want the order to be shipped to.
The estimate shipping cost and total amount will be displayed for each shipping method.         

 

 

 


Q

Do you ship to Australia

By James Dec-18/2017 23:56:21

A

Hello James,


Yes, it can be shipped to Australia. 


Let me know if you need any further assistance. 


Q

how long would it take to ship to cristchurch nz

By alex Sep-30/2017 09:47:03

A

Hello alex,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi is no free shipping posible to Switzerland? There are other 1/18 models which are free shiping

By Adrian Jul-15/2016 23:21:47

A

Hello Adrian,                                                                                                                                                                                                               
At Gearbest, FREE shipping via Flat Rate Shipping is available for most of items.
However if the item(s) is oversized or overweight, they must be shipped using Standard Shipping or Expedited Shipping instead.An additional shipping fee will be applied in such cases.
Delivery cost depends on the shipping method that is selected and weight along with the shipping time and the destination country.


The item just can been shipped to Switzerland by standard shipping, it's not free shipping.

Q

I want to ask an extra battery for the car, but I dont find the link to get it. Can you help me to find the extra battery?

By David Mar-19/2017 09:28:49

A

Hello David,
7.4v 1400mah Battery

There is non such battery on our site.

Sorry for this inconvenience caused.