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Customer Q&A

  • All(99)
  • Product Information(87)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(4)
  • Others(5)
Q

What is the warranty of this product?

By Eduardo Nov-25/2017 11:57:00

A

Hello Eduardo
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi Is Kodi installed on the device? Can you put 20 $ onn the invoice because in Canada we pay customs if above 20$ Thank you

By m Shamali Aug-11/2017 03:00:34

A

Dear m,


Kodi is installed on this device.

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html  

http: http://www.gearbest.com/about/terms-and-conditions.html   


Q

Can this product be shippied with AU Plug. Can the plug be exchanged for an AU plug for an extra cost ? Thanks

By Athanasios Jul-30/2017 23:53:45

A

Hello Athanasios,
Thanks for your inquiry.

Sorry, we do not have the item with AU PLUG for sale yet.

Q

Hello! Can you make a deduction for the purchase of 3 boxes? Tks Daniel

By Daniel Pereira Jul-21/2017 08:36:11

A

Hello Daniel,


For all wholesale inquiries, please fill in the wholesale inquiry section on the product page to get the best price.


Q

What do the custom options 2GB+8GB, 2GB+16GB, 1GB+8GB refer to?

By Git Jul-16/2017 00:43:30

A

Hello Git, 


They are different versions with different RAMs and ROMs.

Thank you for your inquiry.

Q

Is Kodi 17 installed on this box or Kodi 16? Thanks.

By Kevin Jul-08/2017 20:34:47

A

Hello Kevin,

The version of Kodi pre-installed is 16.1.

Thank you for your inquiry.

Q

I noticed it had a Stan and you tube app in the advertising pictures but does it support Netflix Regards Denise

By Denise Jul-08/2017 13:39:53

A

Hello Denise,
Thanks for your inquiry.

Yes, the item supports Netflix.

Q

does the m8s II come with ota updating

By tom Jul-03/2017 08:47:24

A

Hello tom, 


No, it does not come with OTA updating.

Thank you for your inquiry.

Q

can it play movie files with AC3 soundtrack?

By aivars Jun-24/2017 16:15:36

A

Hello aivars,


Yes, you can play them by KODI.

Thank you for your inquiry.


Q

dose this come with power cable adapter for new Zealand

By Amy Jun-19/2017 20:26:43

A

Hello Amy,

Thanks for your inquiry.

We will send an adapter with all our products according to the order's country of delivery.


Q

What is the warranty of this product?

By Eduardo Nov-25/2017 11:57:00

A

Hello Eduardo
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi Is Kodi installed on the device? Can you put 20 $ onn the invoice because in Canada we pay customs if above 20$ Thank you

By m Shamali Aug-11/2017 03:00:34

A

Dear m,


Kodi is installed on this device.

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html  

http: http://www.gearbest.com/about/terms-and-conditions.html   


Q

Can this product be shippied with AU Plug. Can the plug be exchanged for an AU plug for an extra cost ? Thanks

By Athanasios Jul-30/2017 23:53:45

A

Hello Athanasios,
Thanks for your inquiry.

Sorry, we do not have the item with AU PLUG for sale yet.

Q

What do the custom options 2GB+8GB, 2GB+16GB, 1GB+8GB refer to?

By Git Jul-16/2017 00:43:30

A

Hello Git, 


They are different versions with different RAMs and ROMs.

Thank you for your inquiry.

Q

Is Kodi 17 installed on this box or Kodi 16? Thanks.

By Kevin Jul-08/2017 20:34:47

A

Hello Kevin,

The version of Kodi pre-installed is 16.1.

Thank you for your inquiry.

Q

I noticed it had a Stan and you tube app in the advertising pictures but does it support Netflix Regards Denise

By Denise Jul-08/2017 13:39:53

A

Hello Denise,
Thanks for your inquiry.

Yes, the item supports Netflix.

Q

does the m8s II come with ota updating

By tom Jul-03/2017 08:47:24

A

Hello tom, 


No, it does not come with OTA updating.

Thank you for your inquiry.

Q

can it play movie files with AC3 soundtrack?

By aivars Jun-24/2017 16:15:36

A

Hello aivars,


Yes, you can play them by KODI.

Thank you for your inquiry.


Q

dose this come with power cable adapter for new Zealand

By Amy Jun-19/2017 20:26:43

A

Hello Amy,

Thanks for your inquiry.

We will send an adapter with all our products according to the order's country of delivery.


Q

What is the power consumption when its ON and when it's on standby?

By Tomek Jun-19/2017 11:25:57

A

Hello Tomek,


Thank you for your inquiry.

The power consumption of power on is 0.4-0.5A, while the standby consumption is 0.2A.


Q

On EU warehouse you have only with UK plug? You can order from the EU warehouse with EU plug? I want not order from China warehouse, I ask only for the EU warehaus. Thank you for your response.

By Marek Jan-03/2017 19:32:39

A

Hello Marek,

Package Contents    1 x Mini M8S II TV Box, 1 x IR Remote Control, 1 x HDMI Cable, 1 x Power Adapter, 1 x English Manual    

It will come with an adapter from all the warehouses.
If you need EU plug it will come with EU adapter.
Thank you for your attention.

Q

When will be avaiable at EU Warehouse?

By Pedro Dec-20/2016 09:59:44

A

Hello Pedro, 

Thank you for your inquiry.

I am sorry, currently, we cannot ship it to your country from EU warehouse due to the limitation of the shipping company we cooperate with. However, we hope that it will change in the near future and you will be able to order from there at that time.Now Since this item is in high demand, we propose that you order it from other warehouses like China or ES. 


Q

SOLO ACEPTAN PAGO POR PAY PAL ?

By Pedro Rodriguez Jan-11/2017 22:26:45

A

Hello Pedro,
GearBest primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).

Q

Can you place a value amount of $20 on the box to avoid extra custom costs?

By Nilos May-15/2017 17:03:39

A

Hello Nilos,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Where is it shipped from ?

By Jerry Murphy Apr-20/2017 23:39:38

A

Hello Jerry,

We will ship the item from China warehouse.

Q

From where will this be shipped out ?.

By Marcel Nov-21/2016 13:16:51

A

Hello Marcel,
It will be shipped from China warehouse, but this one http://www.gearbest.com/m-goods-sn-186713703.htm?wid=3 will be shipped from Eu warehouse.

Thanks for your inquiry.

Q

hi, Im planning to buy a few small items (tv box M8SII - bt keyboard, sd cards, covers for tablet chuwi hi8pro) is it possible to send them in only one package to Argentina?

By Hernan Oct-16/2016 11:55:16

A

Hello Hernan,
Yes, it is possible to send them in only one package to Argentin.

Q

Hello! Can you make a deduction for the purchase of 3 boxes? Tks Daniel

By Daniel Pereira Jul-21/2017 08:36:11

A

Hello Daniel,


For all wholesale inquiries, please fill in the wholesale inquiry section on the product page to get the best price.


Q

sou do brasil gostaria de saber se compras ate 50 dolares sao taxadas na alfandega e quanto a tempo de entrega uns 30 dias talvez ?

By julio May-03/2017 19:38:04

A

Hello julio,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

hi mate my remote control not working. were can i buy one??

By Ricardo Feb-25/2017 17:17:35

A

Hello Ricardo,
There is no  remote control for this item on our site.

Q

What version of Kodi is installed?

By Jon Dec-08/2016 15:33:47

A

Hi Jon,


Thanks for your inquiry.

KODI version:16.1

Have a nice day!


Q

hello there, i will buy this tv box, and i would also like to buy a remote control with keyboard on it, that is compatible with that tv box, is ".4GHz UKB - 500 - RF Mini Wireless Keyboard Mouse Touchpad Combo Mini Key" compatible ? can you recommend me some other compatible keyboards ? Thanks !

By Petros Nov-20/2016 19:30:32

A

Hello Petros,
http://www.gearbest.com/mice-keyboards/pp_2873.html

Let me know if you need any help.