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Customer Q&A

  • All(94)
  • Product Information(83)
  • Stock Status(3)
  • Payment
  • About Shipping(4)
  • Others(4)
Q

Does this product works withe the application "Mycanal" we can install on the apple store ?

By voisine May-02/2018 16:24:19

A

Hello Voisine, 
This product can't work withe the application "Mycanal".

Let me know if you need any help.

Q

Can it support PfSencse?

By SD Mar-26/2018 01:44:31

A

Hello SD,

We are sorry that it does not support PfSencse.


Q

Hi, does it support Dolby/DTS surround sound?

By Uri A Mar-19/2018 10:20:28

A

Hello Uri,


Support 5.1 Surround Sound Output: No. 

Let me know if you need any further assistance. 


Q

Can this SoC play DD/DTS audio formats?

By EV Feb-05/2018 08:27:30

A

Hello EV,

Yes,it can play DD/DTS audio formats.You need use the KODI player.


Q

Can you connect a USB3 - 2TB expansion portable drive and play movies? Thanks in advance!

By Mike Feb-03/2018 18:06:20

A

Hello Mike, 
You can connect a USB3 - 2TB expansion portable drive and play movies.

Let me know if you need any help.

Q

Description of the product says it comes with Android 7.1, but Q and A section says it comes with Android 6. Can you please confirm which Android version is installed? Thanks

By Curioso Jan-12/2018 17:46:51

A

Hello Curioso,
Thanks for your inquiry.

System: Android 7.1 .

Q

I'm confused whether the Beelink GT1 will run at 5Ghz. The specs section at the bottom of the page says "5G WiFi: No" The top of the page says "Dual Band WiFi: 2.4G plus 5.8G".

By Jim Nov-24/2017 17:01:48

A

Hello Jim,
Please note that the item is unable to support 5G WiFi.

Q

What is wifi chip inside the classic GT-1, 32Gb ROM version? Serial number S912xxxxxx and G912xxxxxx: chip QCA9377 Serial number A912xxxxxx: chip AP6255

By TitoHL Sep-16/2017 14:58:26

A

Hello TitoHL,

WIFI chip is Qualcomm 9377.

The serial number is based on the product you received.

The serial number will be different when the batch is different.

Q

Language Português?

By Kleber Aug-28/2017 21:55:47

A

Hello Kleber,


Yes, it can support Português.


Let me know if you need any further assistance. 


Q

HI, is garanted it runs KODI 17?

By DAVI Aug-22/2017 12:51:59

A

Hello DAVI,
Thank you for your inquiry.

It supports KODI 17.

Let me know if you need any help.

Q

Does this product works withe the application "Mycanal" we can install on the apple store ?

By voisine May-02/2018 16:24:19

A

Hello Voisine, 
This product can't work withe the application "Mycanal".

Let me know if you need any help.

Q

Can it support PfSencse?

By SD Mar-26/2018 01:44:31

A

Hello SD,

We are sorry that it does not support PfSencse.


Q

Hi, does it support Dolby/DTS surround sound?

By Uri A Mar-19/2018 10:20:28

A

Hello Uri,


Support 5.1 Surround Sound Output: No. 

Let me know if you need any further assistance. 


Q

Can this SoC play DD/DTS audio formats?

By EV Feb-05/2018 08:27:30

A

Hello EV,

Yes,it can play DD/DTS audio formats.You need use the KODI player.


Q

Can you connect a USB3 - 2TB expansion portable drive and play movies? Thanks in advance!

By Mike Feb-03/2018 18:06:20

A

Hello Mike, 
You can connect a USB3 - 2TB expansion portable drive and play movies.

Let me know if you need any help.

Q

Description of the product says it comes with Android 7.1, but Q and A section says it comes with Android 6. Can you please confirm which Android version is installed? Thanks

By Curioso Jan-12/2018 17:46:51

A

Hello Curioso,
Thanks for your inquiry.

System: Android 7.1 .

Q

I'm confused whether the Beelink GT1 will run at 5Ghz. The specs section at the bottom of the page says "5G WiFi: No" The top of the page says "Dual Band WiFi: 2.4G plus 5.8G".

By Jim Nov-24/2017 17:01:48

A

Hello Jim,
Please note that the item is unable to support 5G WiFi.

Q

What is wifi chip inside the classic GT-1, 32Gb ROM version? Serial number S912xxxxxx and G912xxxxxx: chip QCA9377 Serial number A912xxxxxx: chip AP6255

By TitoHL Sep-16/2017 14:58:26

A

Hello TitoHL,

WIFI chip is Qualcomm 9377.

The serial number is based on the product you received.

The serial number will be different when the batch is different.

Q

Language Português?

By Kleber Aug-28/2017 21:55:47

A

Hello Kleber,


Yes, it can support Português.


Let me know if you need any further assistance. 


Q

HI, is garanted it runs KODI 17?

By DAVI Aug-22/2017 12:51:59

A

Hello DAVI,
Thank you for your inquiry.

It supports KODI 17.

Let me know if you need any help.

Q

when will this ship from and how fast can i get it?? john

By john kudriko Jun-13/2017 16:23:20

A

Hello john,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

anymore uk plugs?

By malcolm Apr-25/2017 10:38:02

A

Hello malcolm,


We will send an adapter with all our products according to the order's country of delivery.


Q

Do you have anymore uk plugs?

By malcolm Apr-25/2017 10:30:49

A

Hello malcolm,


We will send an adapter with all our products according to the order's country of delivery.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi, where's the EU warehouse? If i send through EU warehouse to Portugal (Madeira Island) will i pay custom duties (custom fees) - alfândega Thank you

By Pedro Duarte Gomes Mendonça May-19/2017 12:11:50

A

Hello, Pedro

Thank you for the inquiry.

The EU warehouse is in UK.

Sorry to inform you that you need to pay tax in this case.

Please feel free to contact us if you have additional questions.

Q

hello there there is an optiom from EU warehouse, where is this wharehouse? in which country?

By ioannis gkekas May-13/2017 16:30:09

A

Hello ioannis, 


Thank you for your inquiry.

The EU warehouse is in England.

Q

dear seller, can you shipp the item to bolivia via Regular Mail? please answer me to buy it.

By Morales Mar-19/2017 03:59:59

A

Hello Morales 
Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Hello i stay in canada and i do not want to have any surprise if i order this item ,,,,,,,, would I have customs fees when its going to get home, thank you

By daniel dulude Jan-05/2017 11:15:37

A

Hello daniel,

 
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

Hallo, wie lange dauert der Versand nach deutschland. Danke

By Ritoli Apr-26/2017 17:20:59

A

Hello Ritoli,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, I have bought one of this TV box from you, I try to add Chinese TVs channels to Kodi without success, please can you tell me how to add Chinese TVs and Movies Channel into this TV Box? thanks.

By Tony Ha Feb-18/2017 22:22:29

A

Hello Tony,


Please kindly note you should download and install the appropriate Android APP.

Have a nice day.

Q

Your Q&A said you can watch TVB with the Beelink GT1 TV box Octa Core Amlogic S912. Do you watch it using XBMC/Kodi or do you need to install another app? Is there additional fee for that?

By John Jan-24/2017 18:40:49

A

Hello John,
With KODI 16.1 pre-installed, you are free to enjoy movies without any fee and restriction. We Gearbest don't charge you any other extra fee.

Q

hey there, i was wondering if there is a warrenty on that product? and if yes for how much time?

By yakir Dec-05/2016 17:16:49

A

Hello yakir,
Please check our 1 years free repairing  policy here : http://www.gearbest.com/about/warranty-and-return.html