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Customer Q&A

  • All(50)
  • Product Information(44)
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  • About Shipping(2)
  • Others(3)
Q

hello,can you please tell me if it engraves on silver made off objects??

By laur Mar-02/2019 10:18:45

A


Hello laur,

   


● Can be carved items included: hardwood, plastic, bamboo, rubber, leather, miniature engraving, cut paper and so on ( not include gold, silver, copper, and iron )

Q

Does this device support Bluetooth?

By Suhail199 Feb-21/2019 04:39:29

A

Hello Suhail199,

Yes. Bluetooth: Bluetooth 4.0 

Q

Hello, I want to ask about the Maximum dimension it can engrave. Thanks

By Ali Feb-14/2019 20:44:02

A

Hello Ali, 
Thanks for your inquiry.

The maximum dimension is 38*38mm.

Q

If the machine is faulty are returns accepted?

By Hamish Jan-13/2019 10:51:54

A

Hello Hamish
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

can we engrave on Dairies of dimensions say Length=21 CM and Width= 14 CM

By Ahmed Dec-07/2018 05:26:55

A

Hello Ahmed, 
No ,I am sincerely sorry that it can not .

Q

Can it engrave metals? If yes then upto what mm?

By Sk. Ayaz Nov-05/2018 16:13:37

A

Hello Sk.,


We are sorry that it can't engrave metals.

Let me know if you need any further assistance. 


Q

Laser engraver Neje BL 1500mw does it come with a power supply to charge the battery . What type of power supply would I require

By Trevor Tippett Oct-28/2018 00:30:32

A

Hello Trevor, 
This item contains :  1 x Engraving Machine, 1 x Protective Board, 1 x USB Cable, 1 x Wrench, 1 x Installation CD, 1 x Focusing Film, 1 x English User Manual .

Please kindly see the information :

Input: USB ( 5V 1A or 2A ) 

Q

the software is included with the machine?

By Jose Caria Sep-17/2018 15:05:56

A

Hello Jose,


Yes, it includes instructions and software on the machine.

Q

How does this engraver charge? How long does it take to charge. Only one cable came in the box. And only one spot to plug it in at. Was at 80% when I first used it and now it's at 60%.

By Me Sep-11/2018 04:53:11

A

hello


This is product information for your reference.

● Built-in 6000mAh Li-ion battery, provide 4A output, high power and create anytime anywhere, can be used offline without cable connect any power

Q

hello can I use it with my laptop/pc or is it for use with the mobile app?

By Giorgos Vergis Sep-08/2018 10:23:37

A

Hello Giorgos, 
Yes ,it can ,we have software for laptop and phone app .

Q

hello,can you please tell me if it engraves on silver made off objects??

By laur Mar-02/2019 10:18:45

A


Hello laur,

   


● Can be carved items included: hardwood, plastic, bamboo, rubber, leather, miniature engraving, cut paper and so on ( not include gold, silver, copper, and iron )

Q

Does this device support Bluetooth?

By Suhail199 Feb-21/2019 04:39:29

A

Hello Suhail199,

Yes. Bluetooth: Bluetooth 4.0 

Q

Hello, I want to ask about the Maximum dimension it can engrave. Thanks

By Ali Feb-14/2019 20:44:02

A

Hello Ali, 
Thanks for your inquiry.

The maximum dimension is 38*38mm.

Q

If the machine is faulty are returns accepted?

By Hamish Jan-13/2019 10:51:54

A

Hello Hamish
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

can we engrave on Dairies of dimensions say Length=21 CM and Width= 14 CM

By Ahmed Dec-07/2018 05:26:55

A

Hello Ahmed, 
No ,I am sincerely sorry that it can not .

Q

Laser engraver Neje BL 1500mw does it come with a power supply to charge the battery . What type of power supply would I require

By Trevor Tippett Oct-28/2018 00:30:32

A

Hello Trevor, 
This item contains :  1 x Engraving Machine, 1 x Protective Board, 1 x USB Cable, 1 x Wrench, 1 x Installation CD, 1 x Focusing Film, 1 x English User Manual .

Please kindly see the information :

Input: USB ( 5V 1A or 2A ) 

Q

the software is included with the machine?

By Jose Caria Sep-17/2018 15:05:56

A

Hello Jose,


Yes, it includes instructions and software on the machine.

Q

hello can I use it with my laptop/pc or is it for use with the mobile app?

By Giorgos Vergis Sep-08/2018 10:23:37

A

Hello Giorgos, 
Yes ,it can ,we have software for laptop and phone app .

Q

Hello, can this machine engrave on epoxy? Thanks.

By Reza Sep-06/2018 18:29:51

A

Hello Reza,


this machine can't engrave on epoxy.

Q

Im intersted in buying this engraver but I need to know if it can engrave on PVC plastics, thanks in advanced.

By Carlos G. May-19/2018 17:01:19

A

Dear Carlos,


It can not be engraved on Hard PVC plastic.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

what is the delivery time

By Rudi Nov-10/2017 09:31:56

A

Hello Rudi,

This item can be sent out between Nov 11 - Nov 13 after payment.

Please feel free to order now.


Q

Dear Gearbest, If this item ship to Saudi Arabia, Should I pay some custom fees? Have you ship this kind of item already here in Saudi? Thanks

By arneal Oct-17/2016 19:32:11

A

Hello arneal 


This item can be shipped to Saudi Arabia.

Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

Can it engrave metals? If yes then upto what mm?

By Sk. Ayaz Nov-05/2018 16:13:37

A

Hello Sk.,


We are sorry that it can't engrave metals.

Let me know if you need any further assistance. 


Q

Hello! I have trouble connecting with bluetooth I can not find the PIN code, I tried different combinations and I can not, can you help me? thank you.

By Surmei Feb-28/2018 09:15:25

A

Hello Surmei
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hello, I live in Turkey and i want to buy this machine but in Turkey we have 30$ limit for tax and this machine 103,99$. Do you write that this machine is $ 30 ?

By bekir Jan-04/2017 11:58:35

A

Hello bekir
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. 

We can not declare the lower value.
For more details: http://www.gearbest.com/about/faq.html