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Customer Q&A

  • All(91)
  • Product Information(70)
  • Stock Status
  • Payment(2)
  • About Shipping(10)
  • Others(9)
Q

this product delivered to guaranteed India

By atif Mar-05/2019 16:23:40

A

Hello Atif,
We can ship to India.

Q

this order is delivered to India many days

By Atif Mar-05/2019 15:41:11

A

Hello Atif,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Sir don't have pay on delivery

By raju Mar-01/2019 07:58:11

A

Hello Raju,

We don't have pay on delivery.

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

how is this drone controlled with which app name

By aman Dec-21/2018 05:21:08

A

Hello aman, 
It is JJRC.

Q

any warranty to this product

By bhavesh chaudhary Dec-12/2018 17:57:27

A

Hello Bhavesh
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is the black color 480p or 720pHD?

By Jose Geraldo Nov-30/2018 23:42:30

A

Hello Jose, 

Thank you for your inquiry.

Video Resolution: 480P.

Q

i need to buy an extra battery ? what do you seggest ?

By SIMOS NALBANDOGLOU Sep-30/2018 14:55:14

A

Hello SIMOS, 
Thanks for your inquiry.

Battery: 3.7V 500mAh ( built-in ) 

Q

does it include remote?

By gaurav Jun-29/2018 03:03:48

A

No remote control


Q

How do you reset unit to factory settings?

By Dan Jun-27/2018 11:49:17

A

Hello Dan,


You can press and hold the remote calibration key for 2 seconds to reset it to factory settings.

Q

this drone has camera or not

By Yogesh Kanwar Jun-24/2018 08:52:11

A

Hello Yogesh,


Yes. 

Camera

Video Resolution: 480P    



Q

this product delivered to guaranteed India

By atif Mar-05/2019 16:23:40

A

Hello Atif,
We can ship to India.

Q

this order is delivered to India many days

By Atif Mar-05/2019 15:41:11

A

Hello Atif,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how is this drone controlled with which app name

By aman Dec-21/2018 05:21:08

A

Hello aman, 
It is JJRC.

Q

Is the black color 480p or 720pHD?

By Jose Geraldo Nov-30/2018 23:42:30

A

Hello Jose, 

Thank you for your inquiry.

Video Resolution: 480P.

Q

i need to buy an extra battery ? what do you seggest ?

By SIMOS NALBANDOGLOU Sep-30/2018 14:55:14

A

Hello SIMOS, 
Thanks for your inquiry.

Battery: 3.7V 500mAh ( built-in ) 

Q

does it include remote?

By gaurav Jun-29/2018 03:03:48

A

No remote control


Q

How do you reset unit to factory settings?

By Dan Jun-27/2018 11:49:17

A

Hello Dan,


You can press and hold the remote calibration key for 2 seconds to reset it to factory settings.

Q

this drone has camera or not

By Yogesh Kanwar Jun-24/2018 08:52:11

A

Hello Yogesh,


Yes. 

Camera

Video Resolution: 480P    



Q

can this carry a payload?

By Dee Jun-06/2018 14:13:16

A

Hello Dee,

No, sorry.

Q

In the description, it says 480P but also 720 HD, which one is right?

By Isabel May-28/2018 10:04:45

A

Hello Isabel,

Sorry, it is 720p.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Sir don't have pay on delivery

By raju Mar-01/2019 07:58:11

A

Hello Raju,

We don't have pay on delivery.

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

hello dear, plz change it to 33$ flash deal i want to take it now

By Mohamed Belyoumni Apr-29/2017 11:56:08

A

Hello Mohamed,
Thanks for your inquiry.

We are so sorry to tell you that we are not able to decide the item price.

The item price is based on its sales volume, which is completely out of our control.


Q

If ship to KL, Malaysia, how long to arrive?

By Eric Gan Oct-16/2017 11:26:48

A

Hello Eric,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, do you operate on taobao store? I want to ship the product to my forwarder in China.

By Johnson Jun-16/2017 07:34:32

A

Hello Johnson,
Sorry,we don't ship to China address.

Q

What is the shipping cost of expedited shipping to Astana of 6 drones?

By Adilbek Jun-16/2017 06:45:32

A

Hello Adilbek,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Is this allow to ship to Saudi Arabia. your response is highly appreciated

By Vincebong Jun-09/2017 15:55:04

A

Hello Vincebong,

Yes, it can ship to Saudi Arabia.

Q

Do you send this item to Portugal via expedited shipping and how many day need to wait?

By Tin Shine May-11/2017 16:11:24

A

Hello Tin,

The Standard Time is 3-10 business days if you choose the expedited shipping.

Let me know if you need any help.

Q

This item can ship to Saudi Arabia. ASAP.

By Vincebong May-06/2017 12:03:35

A

Hello Vincebong, 
It can be.



Q

This product can ship to Saudi Arabia. Pls. reply ASAP.

By Vincebong May-06/2017 11:45:02

A

Hello Vincebong, 
It can be.


Q

When I select Priority Line Shipping to Australia ($3.68) on following item, it doesn't add the price in the Cart. The Cart only display the prices of the product.. http://www.gearbest.com/rc-quadcopters/pp_568643.html?wid=21&utm_source=mail_api&utm_medium=mail&utm_campaign=regular.0404M&eo=P65SLdJNDLJ6xIbx&email=b2t8IyNMT1ZMS3c1aGFkOStlSXNpZHltSXZvTXkxbGJxM3dYSjVGRzFMeVdGKzZvPXwxMzY0Mw== Thanks

By Brijinder Apr-05/2017 03:06:16

A

Hello Brijinder, 


Thank you for your inquiry.

Please click proceed to check out and then select the method you like.

Q

do you ship it to indonesia with battery?

By satria edhi halim Mar-02/2017 09:32:23

A

Hello satria, 


Thank you for your inquiry.

Yes,it has a bulit-in battery,we can ship it to Indonesia.

Q

How long to ship to India Do you ship to India

By Dheeraj Feb-01/2017 04:51:10

A

Hello Dheeraj,

Thank you for your inquiry.

Yes, we can ship this item to India. Please check this link for the shipping method: http://prntscr.com/e4otgq

Please feel free to contact us if further questions.

Thank you for your attention.


Q

any warranty to this product

By bhavesh chaudhary Dec-12/2018 17:57:27

A

Hello Bhavesh
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Where i can find a repliche battery? Can you give me a link?

By Claudio May-31/2018 18:51:45

A

Dear Claudio,


Please refer to this link https://www.gearbest.com/rc-parts-c_11334/

If there is available battery for this item, you can find via this link.

Q

What extra batteries and charger can I buy?

By Toz Aug-01/2017 07:19:49

A

Hello Toz,
Thanks for your inquiry.

Here is the link of the item you want: http://www.gearbest.com/rc-quadcopter-parts/pp_598336.html


Q

How is it controlled? What type of transmitter is used. Id a smartphone can Android as well as IOS be used?

By Kenneth lester May-13/2017 13:43:03

A

Hello kenneth,


Remote Control: WiFi Remote Control 

Transmitter Power: No transmitter included


Q

Bonjour, je me présente, je me nomme Baptiste Noyer et je suis adepte de nouvelles technologies. Votre produit "JJRC H37 ELFIE Foldable Mini RC Selfie Drone" m'a l'air très intéressant, tant au niveau rapport qualité/prix, que dans son design. Je vous propose donc en échange d'un test rédigé et argumenté, accompagné de multiples photos de recevoir votre produit gratuitement. Je m'engage à faire ce test de manière professionnelle. Je possède aussi un site que je viens de crée et bientôt une chaine youtube pour promouvoir vos produits. https://techtestfr.000webhostapp.com Je vous donne donc mon adresse e-mail et mon numéro de téléphone : - 0632682503 - noyerb@gmail.com Dans l'attente d'une réponse, cordialement Baptiste Noyer.

By Baptiste Mar-07/2017 20:26:02

A

Bonjour Baptiste

Vous n'avez qu'à contacter youtube@gearbest.com.


Q

How can I use this product with a windows phone ???

By John Feb-22/2017 13:35:42

A

Hello John,

It is not compatible with windows phone.

Q

Hi, I was wondering if you sell 2 batteries?

By Juanca Jan-10/2017 02:25:43

A

Hello Juanca,

You can check it here.
http://www.gearbest.com/jjrc-h37-_gear/

Q

Hi, you replied to another question of mine by email - thanks you. This is what you said:- "It can suppport One Key Return. After flying the drone for a long time, you can relax a little bit by using this function to make it return to the home point." Please can you inform me which button to use for the One Key Return.

By David W Jan-09/2017 18:03:45

A
Q

I would like to ask if I can buy spare battery

By Angelopoulos Michael Jan-08/2017 08:14:05

A