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Customer Q&A

  • All(87)
  • Product Information(61)
  • Stock Status(2)
  • Payment
  • About Shipping(16)
  • Others(8)
Q

How long would it take to get to Colombia? How much does it have to guarantee? Do I have to pay something extra when it arrives? thanks by your answer.

By Luis Guillermo May-24/2018 21:25:04

A

Hello Luis,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:

http://www.gearbest.com/about/shipping-methods.html



Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html



Hello $clientname
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Is that mouse the v30 ?

By Victor Feb-11/2018 22:27:09

A

Hello Victor, 
The mouse in this combo is not the V30 mouse, just with a similiar appearance, but its performance is not as excellent as V30.

Q

Do you have in stock now? send before the Chinese holiday?

By Michelle Feb-08/2018 14:41:07

A

Hello Michelle,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Whats the switch is that keyboard?

By NeverHonorMe Jan-31/2018 21:44:31

A

Hello NeverHonorMe,


It is blue switch. 


Let me know if you need any further assistance. 


Q

Hello, how long it will get to arrive in Brazil?

By Italo Assai Jan-29/2018 15:15:47

A

Hello Italo,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

does this keyboard and this mouse are compatible with IOS, Mac version?

By Póvoa Jan-22/2018 19:26:57

A

Hello Póvoa,
Thanks for your inquiry.

The item is compatible with Mac version.

And it does not work with IOS system.

Q

the kit comes with the mousepad?

By Ektor Del Toro Jan-12/2018 01:35:25

A

Hello Ektor,
Please check the package contants as follows:

Package Contents: 1 x Keyboard, 1 x Mouse, 1 x Bilingual Manual in English and Chinese


Q

How many days it will take to arrive in mexico?

By Alan Jan-06/2018 23:06:58

A

Hello Alan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

is blue switch ?

By Guilherme Oct-09/2017 18:21:36

A

Hello Guilherme,


It's blue switch.

Q

I assume this ships to the UK but do you know if there will be import tax? Where are you shipping from?

By Pip Oct-08/2017 21:32:33

A

Hello Pip,


We will ship from CN warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is that mouse the v30 ?

By Victor Feb-11/2018 22:27:09

A

Hello Victor, 
The mouse in this combo is not the V30 mouse, just with a similiar appearance, but its performance is not as excellent as V30.

Q

Whats the switch is that keyboard?

By NeverHonorMe Jan-31/2018 21:44:31

A

Hello NeverHonorMe,


It is blue switch. 


Let me know if you need any further assistance. 


Q

does this keyboard and this mouse are compatible with IOS, Mac version?

By Póvoa Jan-22/2018 19:26:57

A

Hello Póvoa,
Thanks for your inquiry.

The item is compatible with Mac version.

And it does not work with IOS system.

Q

the kit comes with the mousepad?

By Ektor Del Toro Jan-12/2018 01:35:25

A

Hello Ektor,
Please check the package contants as follows:

Package Contents: 1 x Keyboard, 1 x Mouse, 1 x Bilingual Manual in English and Chinese


Q

is blue switch ?

By Guilherme Oct-09/2017 18:21:36

A

Hello Guilherme,


It's blue switch.

Q

Hi, I was wondering what the keyboard switch is

By Igor Sep-23/2017 14:02:22

A

Hello Igor,

It is Green axis.

Q

Hi, Can i know the difference between the motospeed ck888 and the motospeed ck104?

By Ian Aug-17/2017 10:11:41

A

Hello Ian,

The response time of Motospeed CK888 is 2ms while Motospeed CK104 is 3ms.

Thank you for your inquiry.

Q

Hi my friend. I have a question about the product. The mouse who's coming with the keyboard, it's the Motospeed v30? I await an answer. Best regards, Gustavo.

By Gustavo Luigi Jul-29/2017 03:01:28

A

Hello Gustavo,
FThansk for your inquiry.

The keyboard is Motospeed CK104.

Q

I would like to know the diference between Motospeed CK888 and Motospeed CK666. And if i need to pay anything else when it gets in Brazil.

By Lucas Dorneles Corrêa Jul-23/2017 02:57:04

A

Hello Lucas, 


The main difference is that Motospeed CK888 has RGB lights but CK666 does not.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html    


Q

Hello I just wanted to ask if the product is compatible with windows 7?

By Axel Jul-16/2017 05:45:15

A

Hello Axel, 


Yes, it is compatible with Windows 7.

Thank you for your inquiry.

Q

Do you have in stock now? send before the Chinese holiday?

By Michelle Feb-08/2018 14:41:07

A

Hello Michelle,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

today at 15:00 I will be ordering your product, it is in stock?

By Влад Jan-19/2017 04:22:02

A

Hello Влад
Yes, we have stock, please feel free to order it.
Best Regards

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

How long would it take to get to Colombia? How much does it have to guarantee? Do I have to pay something extra when it arrives? thanks by your answer.

By Luis Guillermo May-24/2018 21:25:04

A

Hello Luis,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:

http://www.gearbest.com/about/shipping-methods.html



Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html



Hello $clientname
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Hello, how long it will get to arrive in Brazil?

By Italo Assai Jan-29/2018 15:15:47

A

Hello Italo,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How many days it will take to arrive in mexico?

By Alan Jan-06/2018 23:06:58

A

Hello Alan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I assume this ships to the UK but do you know if there will be import tax? Where are you shipping from?

By Pip Oct-08/2017 21:32:33

A

Hello Pip,


We will ship from CN warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can you write on package 35$? im living in Turkey, so we have customhouse problems

By Sahan Sep-28/2017 21:23:27

A

Hello Sahan, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Have a RUSSIAN keyboard

By anchik Aug-23/2017 08:11:29

A

Hello anchik,


It does not have a Russian keyboard.

Thank you for your inquiry.

Q

Hello, Sorry if it is annoying but I want to know if there is shipping cost and how much is or already comes added to the purchase

By Axel Jul-18/2017 23:28:53

A

Hello Axel,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

How long does it take to arrive in Mexico In SLP?

By Axel Jul-16/2017 19:43:54

A

Hello Axel,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can this keyboard be sent to Brazil?

By Alex Jun-17/2017 17:03:56

A

Hello Alex, 
Thanks for your inquiry.


Please note that it can be sent to Brazil

Q

hola en cuanto tiempo me podría llegar el producto si lo pido hoy México, Estado de México

By marco May-09/2017 03:49:44

A

Hello marco,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Meu Prezado, eu comprando esse produto vai da 53 dolar, vc poderia declara na caixa 40 ou 45 ?

By Rocha Jul-13/2017 19:37:59

A

Hello Rocha, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Boa tarde! Quero comprar esse teclado para dar de presente como posso fazer? Fazendo esse procedimento o produto sera taxado?

By Robson Jun-22/2017 20:20:43

A

Hello, Robson

Thank you for the inquiry.

Firstly, kindly note you might need to pay tax for the order.

Unfortunately we cannot declare the item as gift. We are sorry for this inconvenience. 

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 

Please feel free to contact us if you have additional questions.


Q

Boa noite, gostaria de saber o tempo que leva para receber no Brasil, no cep 95555-000, e se quando chegar temos que pagar algo de imposto ao correio por ser importado? Gostaria de saber também em relação aos valore que fala em promo de acima de 221,27 em compras tem desconto, não compreendi. Aguardo resposta.

By Daiane Albino May-14/2017 22:38:53

A

Hello Daiane,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

O switch dele é o azul?

By Lucas Vieira Feb-13/2017 01:49:22

A

Hello Lucas,

Thank you for your inquiry.

It is green switch.

Please feel free to contact us if further questions.Thank you for your attention.


Q

Gostaria de saber o tempo de envio e entrega para o Brasil.

By Lori Jan-17/2017 22:34:17

A

Hello Lori,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Hi, I'm interested in doing a review of this product on my youtube channel, I think it would come very well to publicize the product with a little publicity. Contact: Cristianmarint@gmail.com

By Say Marin Jan-07/2017 16:58:17

A

Hello Say
You just need to contact youtube@gearbest.com.

Q

I know this keyboard mechanical, but what color is this keyboard switch?

By Ahmet Halit Dec-19/2016 18:48:03

A

Hello Ahmet,


The color of keyboard switch is green axis.

Thanks for your inquiry.

Q

CK888 is combo code, so what is the keyboard code ? what is the mouse code ?

By Ahmet Halit Dec-16/2016 15:12:33

A

Hello Halit,

No separate models,

Because the combination is not configured.