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Customer Q&A

  • All(56)
  • Product Information(23)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(23)
  • Others(2)
Q

Hello. And whether you can bypass taxes / custom duty or I will be charged thanks

By Sebastian Jul-15/2019 19:03:49

A

Hello Sebastian,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do you ship to Brazil?

By Marco Mar-04/2019 14:03:04

A

Hello Marco,

We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

When will this product be available for Canada?

By Andrew Jan-16/2019 19:38:19

A

Hello Andrew,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello Do i have any waranty for this product m365 xiaomi? When i have any technical problems?

By Daniel Dec-21/2018 19:06:15

A

Hello Daniel,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

is this the original product? how long it will take to dhip it to uk

By Mohamed Dec-10/2018 20:34:56

A

Hello Mohamed,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html    

 

Q

Do you ship to Slovenia?

By Gal Dec-10/2018 16:52:21

A

Hello Gal, 
We sent this item to Slovenia. You can add the item to your cart first.

Q

Hi, am wanting to ship to Australia. Am currently in New Zealand trying to complete sale and add the shipping to Australia but it says "No More Shipping Method" when I select Australia. Please advise. Are you still shipping to Australia? Do you ship to New Zealand?

By Allan Pearce Dec-09/2018 07:32:17

A

Hello Allan,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

from which country are you sending a scooter?

By Edita Nov-27/2018 18:04:37

A

Hello Edita,

We offer products internationally from warehouses all over the World. Products and services are based on your own location. Please select the warehouse during the checkout and check your tracking information for more details.

Q

How long does it take to ship to Germany?

By E Nov-22/2018 06:15:59

A

Hello E,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Do you ship to Brazil?

By Alair Nov-19/2018 15:39:45

A

Hello Alair,

For your issue, please kindly note:

Sorry,we can not.

Q

Hello Do i have any waranty for this product m365 xiaomi? When i have any technical problems?

By Daniel Dec-21/2018 19:06:15

A

Hello Daniel,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

is this the original product? how long it will take to dhip it to uk

By Mohamed Dec-10/2018 20:34:56

A

Hello Mohamed,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html    

 

Q

How long does it take to ship to Germany?

By E Nov-22/2018 06:15:59

A

Hello E,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Do you ship to Brazil?

By Alair Nov-19/2018 15:39:45

A

Hello Alair,

For your issue, please kindly note:

Sorry,we can not.

Q

Do you ship to New Zealand?

By karthic Nov-17/2018 10:33:49

A

Hello karthic,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Are you shipping to Cyprus the scooter?

By Alex Nov-16/2018 06:23:49

A

Hello Alex,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Dear seller, is this the 1 fuse version or the 2 fuse version of the m365?

By Peter Nov-13/2018 22:47:56

A

Hello Peter, 
Thanks for your inquiry.

This device is 1 fuse version.

Q

Is there a EU Plug included and charger?

By Edmond Oct-21/2018 19:23:24

A

Hello Edmond,


We will send an adapter with all our products according to the order's country of delivery.


Q

How long does it take to fully charge the battery?

By Juri Oct-13/2018 22:19:29

A

Hello Juri, 
This item needs to charge 5.5 hours .

Q

What model is this ? Xiaomi M365 with higher capacity (2 fuse) or Xiaomi M187 youth addition (1fuse) item is misold to customers as M365 but only has 1 fuse the lower capacity model Please check and be aware

By Mazarul Oct-08/2018 17:23:34

A

Hello Mazarul, 
The model is M365.

Q

When this scooter will be in stock at europe?

By diego Apr-27/2018 13:37:34

A

Hello Diego,


Sorry we have no forecast for when the stock will come back. We will inform you on the page when available on Gearbest.


Q

When this scooter will be in stock in any of the europien warehouses?

By Kuba Apr-11/2018 08:57:28

A

Hello Kuba,

No, sorry.

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please keep an eye on our website.Thank you for your attention.

Q

Hello is it in stock now ?

By Julian Dec-06/2017 19:43:13

A

Hello Julian,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello. And whether you can bypass taxes / custom duty or I will be charged thanks

By Sebastian Jul-15/2019 19:03:49

A

Hello Sebastian,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do you ship to Brazil?

By Marco Mar-04/2019 14:03:04

A

Hello Marco,

We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

When will this product be available for Canada?

By Andrew Jan-16/2019 19:38:19

A

Hello Andrew,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Do you ship to Slovenia?

By Gal Dec-10/2018 16:52:21

A

Hello Gal, 
We sent this item to Slovenia. You can add the item to your cart first.

Q

Hi, am wanting to ship to Australia. Am currently in New Zealand trying to complete sale and add the shipping to Australia but it says "No More Shipping Method" when I select Australia. Please advise. Are you still shipping to Australia? Do you ship to New Zealand?

By Allan Pearce Dec-09/2018 07:32:17

A

Hello Allan,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

from which country are you sending a scooter?

By Edita Nov-27/2018 18:04:37

A

Hello Edita,

We offer products internationally from warehouses all over the World. Products and services are based on your own location. Please select the warehouse during the checkout and check your tracking information for more details.

Q

how long does it take to ship it to Australia?

By mia Nov-17/2018 01:20:04

A

Hello Mia,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

shipping to Hungary?

By alpi Nov-15/2018 20:06:14

A

Hello Alpi,

Yes, we can ship to your country for you.


Let me know if you need any further assistance. 


Q

Are you shipping to Greece? Import tax etc, will you pay extra for this?

By Nick Nov-06/2018 01:24:12

A

Hello Nick,

We can send it to Greece.

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

shipping to dublin?

By yuki Nov-02/2018 23:16:44

A

Hello Yuki,

Because the limit shipping method,this item can't be shipped to your country now. We will improve it as soon as possible.

Please kindly choose other available items.    

                                                                                           

Please let me know if you need further assistance for your order.


Q

Can you ship to Canada?

By Cong Oct-24/2018 03:51:00

A

Hello Cong,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Will I need to pay customs on the product arriving to the UK from China?

By Seb Oct-25/2018 17:21:56

A

Hello Seb,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can you send it with the european version battery charger? I want to buy it now, please answer

By Damonji Feb-04/2018 11:41:30

A

Hello Damonji, 
We will send an adpter to you according to your country.

Please rest assured.