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Customer Q&A

  • All(29)
  • Product Information(28)
  • Stock Status(1)
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  • Others
Q

Is this product compatible with Amazon Alexa?

By Fernando Sousa Mar-24/2019 10:47:31

A

Dear Fernando,

Thanks for your request.

No, it can't.

Q

Hi What size wall box (electrical box) is used in China? Unfortunately the switch does not fit in the normal boxes in South Africa. As such I want to order or make some boxes, I just need to know the usual size in China or at least what is required for this product. Thanks

By Joe Jan-29/2019 14:57:59

A

Hello Joe,

The standard size in China is: panel 86m m*86mm, the screw hole spacing underneath is 60mm, and the depth of the base is recommended to be at least 45m.

Q

Does it fit in 3x3 inch Indian Modular Box? Thanks in advance

By Venu Reddy Nov-27/2018 17:43:28

A

Hello Venu,


It does not fit in 3x3 inch Indian Modular Box.

Q

Hi does this product work with UK wiring? Generally live, neutral and earth wire I believe

By Richard O'Neill Oct-27/2018 11:16:17

A

Hello Richard, 
Please confirm this information with your country data :

Input: single firewire 220V, 50Hz

Q

Hi, I see there are some images of bathroom with sink in description. My question then is Can I use this switch on left side of my sick and 1 meter above? Could it withstand few drops of water ?

By Erik Marencik Oct-09/2018 20:01:16

A

Hello Erik,


We are happy to tell you that this product is waterproof, but we do not recommend that you contact it frequently with water.

Let me know if you need any further assistance. 


Q

Hello Can i connect this device with Google Home (google asistent)?

By Jakub Sep-30/2018 09:26:46

A

Hello Jakub, 
Yes,you can ,please download the "Mi Home" APP in Google Play or Apple Store.

Q

Hello, Is this switch compatible with Philips hue gateway and bulbs?

By Ahmed Apr-16/2018 21:00:54

A

Hello Ahmed, 
No ,I am sincerely sorry that it is not .

Q

Are any 3 button switches available ?

By Ruben Feb-01/2018 12:06:11

A

Hello Ruben,
Thanks for your inquiry.

Sorry we do not have the item with 3 button switches for sale.

Q

Do I need any smart hub to use this device, or I can control it from the app?

By Ruben Feb-01/2018 12:05:44

A

Hello Ruben,
Thanks for your inquiry.

You can connect the item with aqara multi-functional gateway or Mihome APP to control the item.

Q

Can I use this product without the multifunctional gateway (https://www.gearbest.com/living-appliances/pp_344667.html) ?

By Huni Dec-21/2017 13:22:38

A

Hello Huni,
Thanks for your inquiry.

The item can be used alone if you use it as the switch.

If you want to control the light via APP, you need to use the item with the the multifunctional gateway.

Q

Is this product compatible with Amazon Alexa?

By Fernando Sousa Mar-24/2019 10:47:31

A

Dear Fernando,

Thanks for your request.

No, it can't.

Q

Hi What size wall box (electrical box) is used in China? Unfortunately the switch does not fit in the normal boxes in South Africa. As such I want to order or make some boxes, I just need to know the usual size in China or at least what is required for this product. Thanks

By Joe Jan-29/2019 14:57:59

A

Hello Joe,

The standard size in China is: panel 86m m*86mm, the screw hole spacing underneath is 60mm, and the depth of the base is recommended to be at least 45m.

Q

Does it fit in 3x3 inch Indian Modular Box? Thanks in advance

By Venu Reddy Nov-27/2018 17:43:28

A

Hello Venu,


It does not fit in 3x3 inch Indian Modular Box.

Q

Hi does this product work with UK wiring? Generally live, neutral and earth wire I believe

By Richard O'Neill Oct-27/2018 11:16:17

A

Hello Richard, 
Please confirm this information with your country data :

Input: single firewire 220V, 50Hz

Q

Hi, I see there are some images of bathroom with sink in description. My question then is Can I use this switch on left side of my sick and 1 meter above? Could it withstand few drops of water ?

By Erik Marencik Oct-09/2018 20:01:16

A

Hello Erik,


We are happy to tell you that this product is waterproof, but we do not recommend that you contact it frequently with water.

Let me know if you need any further assistance. 


Q

Hello Can i connect this device with Google Home (google asistent)?

By Jakub Sep-30/2018 09:26:46

A

Hello Jakub, 
Yes,you can ,please download the "Mi Home" APP in Google Play or Apple Store.

Q

Hello, Is this switch compatible with Philips hue gateway and bulbs?

By Ahmed Apr-16/2018 21:00:54

A

Hello Ahmed, 
No ,I am sincerely sorry that it is not .

Q

Are any 3 button switches available ?

By Ruben Feb-01/2018 12:06:11

A

Hello Ruben,
Thanks for your inquiry.

Sorry we do not have the item with 3 button switches for sale.

Q

Do I need any smart hub to use this device, or I can control it from the app?

By Ruben Feb-01/2018 12:05:44

A

Hello Ruben,
Thanks for your inquiry.

You can connect the item with aqara multi-functional gateway or Mihome APP to control the item.

Q

Can I use this product without the multifunctional gateway (https://www.gearbest.com/living-appliances/pp_344667.html) ?

By Huni Dec-21/2017 13:22:38

A

Hello Huni,
Thanks for your inquiry.

The item can be used alone if you use it as the switch.

If you want to control the light via APP, you need to use the item with the the multifunctional gateway.

Q

Any idea when it will be in stock again?

By Rodrigues Oct-19/2017 13:47:13

A

Hello Rodrigues, 
We are sorry manufacturer haven't offered us this item yet, you can click arrival notice for this item.

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Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!