All
Product keywords
Please enter the email address account

Customer Questions & Answers

  • All(55)
  • Product Information(34)
  • Stock Status(4)
  • Payment(2)
  • About Shipping(10)
  • Others(5)
Q

Product weight: 0.1758 kg ??? really? are you sure?

By emiX May-16/2018 15:08:30

A

Product weight: 0.1758 kg  yes

Q

Hi does this phone have google play.

By Martin May-09/2018 06:18:12

A

Hello Martin,

It doesn't have google play store.

Q

What is the SKU number?

By :D Apr-12/2018 15:41:41

A

Hello :D,

You may check it in the title UMIDIGI Z Pro 4G Phablet   -  BLACK 208674601.The SKU number is 208674601.Hope you may understand us.


Q

Hello, When will be update for OREO ? Thanks

By Tarik Mar-19/2018 10:42:43

A

Hello Tarik,
System: Pure Android 6.0 ( OS can be upgraded to Android 7.0 by OTA )

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

Hi, the G-W-5 warehouse is in Europe? The item will be send from a Europian country? Which one? Thank you.

By Dionysis Feb-15/2018 07:09:42

A

Hello Dionysis,
Yes, it is in a Europian country. We will arrange it from Czech Republic.

Q

hi does it come with google play and can it work with uk sim thanls

By Hasan Jan-25/2018 22:55:38

A

Hello Hasan,


Network: 
2G: GSM 850/900/1800/1900MHz ( B2/B3/B5/B8 )
3G: WCDMA 900/2100MHz ( B1/B8 )
4G: FDD-LTE 800/1800/2100/2600 ( B1/B3/B7/B20 ). 

It does not come with google play.

Let me know if you need any further assistance. 


Q

How long will it take to come to Greece and I would like it to be a little awkward

By mpextsis Dec-18/2017 19:57:42

A

Hello mpextsis,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

THE MOBILE IS AVAILABLE

By mpextsis Dec-17/2017 18:55:53

A

Hello mpextsis,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello, does it have a P2 plug for phones or only tipeC ?! Thanks

By Gustavo Yuri Bortoluci Nov-07/2017 03:41:06

A

Hello Gustavo,


It just have Type-C. 


Let me know if you need any further assistance. 


Q

hello this phone is compatible and usable for 4G in france frequency LTE 500/1800/2100/2600 thanks

By domi Oct-13/2017 06:04:21

A

Hello domi,

It is just compatible with belowNetwork: 
2G: GSM 850/900/1800/1900MHz ( B2/B3/B5/B8 )
3G: WCDMA 900/2100MHz ( B1/B8 )
4G: FDD-LTE 800/1800/2100/2600 ( B1/B3/B7/B20 ). 


Let me know if you need any further assistance. 


Q

Product weight: 0.1758 kg ??? really? are you sure?

By emiX May-16/2018 15:08:30

A

Product weight: 0.1758 kg  yes

Q

Hi does this phone have google play.

By Martin May-09/2018 06:18:12

A

Hello Martin,

It doesn't have google play store.

Q

What is the SKU number?

By :D Apr-12/2018 15:41:41

A

Hello :D,

You may check it in the title UMIDIGI Z Pro 4G Phablet   -  BLACK 208674601.The SKU number is 208674601.Hope you may understand us.


Q

Hello, When will be update for OREO ? Thanks

By Tarik Mar-19/2018 10:42:43

A

Hello Tarik,
System: Pure Android 6.0 ( OS can be upgraded to Android 7.0 by OTA )

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

hi does it come with google play and can it work with uk sim thanls

By Hasan Jan-25/2018 22:55:38

A

Hello Hasan,


Network: 
2G: GSM 850/900/1800/1900MHz ( B2/B3/B5/B8 )
3G: WCDMA 900/2100MHz ( B1/B8 )
4G: FDD-LTE 800/1800/2100/2600 ( B1/B3/B7/B20 ). 

It does not come with google play.

Let me know if you need any further assistance. 


Q

How long will it take to come to Greece and I would like it to be a little awkward

By mpextsis Dec-18/2017 19:57:42

A

Hello mpextsis,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

THE MOBILE IS AVAILABLE

By mpextsis Dec-17/2017 18:55:53

A

Hello mpextsis,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello, does it have a P2 plug for phones or only tipeC ?! Thanks

By Gustavo Yuri Bortoluci Nov-07/2017 03:41:06

A

Hello Gustavo,


It just have Type-C. 


Let me know if you need any further assistance. 


Q

hello this phone is compatible and usable for 4G in france frequency LTE 500/1800/2100/2600 thanks

By domi Oct-13/2017 06:04:21

A

Hello domi,

It is just compatible with belowNetwork: 
2G: GSM 850/900/1800/1900MHz ( B2/B3/B5/B8 )
3G: WCDMA 900/2100MHz ( B1/B8 )
4G: FDD-LTE 800/1800/2100/2600 ( B1/B3/B7/B20 ). 


Let me know if you need any further assistance. 


Q

gorilla glass?

By pradeep Sep-03/2017 06:02:29

A

Hello pradeep,
Thank you for your inquiry.

It is drogontrail glass.

Let me know if you need any help.

Q

When it will be avaliable the UMIDIGI Z Pro in a EU wharehouse?

By Paulo resende Apr-06/2017 11:09:09

A

Hello Paulo, 


Thank you for your inquiry.

Sorry we only have it in China warehouse now,we can not guarantee if it will be in stock in EU warehouse or not.

Q

Only on april 19?

By Telmo Duarte Apr-05/2017 08:14:51

A

Hello Telmo,

This item usually can be sent out within 5-10 business days after payment.

Please feel free to order now.


Q

Once the parts that are in stock are finished? When will there be more?

By Iván Ocampo Apr-04/2017 22:49:00

A

Hello Iván, 


Thank you for your inquiry.

Yes,it's in stock now,please feel free to order it.


Q

Hello im from czech republic if i order this phone today when will i have it ?

By Marek Mar-19/2017 10:56:13

A

Hello Marek,
After you pay it, we will take 3-5 business days to process it.

The we will ship it out.

The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.


Q

Im ok with the price , it is the cheapest ! (and i intend to buy it) But i need to know if you can declare it as it was bought under 22 € ?

By eno dulellari Mar-20/2017 17:42:42

A

Hello eno,
We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Q

Hello there i have a question about sales here, when the sale end how much will this phone cost? And is possible to change the price on bill because we dont want to pay the duty and fees if its more than 150 euro or something like that

By Nick Mar-13/2017 15:45:19

A

Hello Nick,


Promo ends in: 3 days 

The products are sold as described.
Please feel free to order anytime.

Q

Hi, the G-W-5 warehouse is in Europe? The item will be send from a Europian country? Which one? Thank you.

By Dionysis Feb-15/2018 07:09:42

A

Hello Dionysis,
Yes, it is in a Europian country. We will arrange it from Czech Republic.

Q

День добрый! Получил уведомление 03-05-08 №711 от 29.05.2017 по отправлению RS806962940NL об отсутствии вложения, так как посылка была вскрыта на каком то промежутке. Что делать и как быть? Плохо что на Вашем сайте не возможно прикрепить к такому письму фотографию.

By Алексей Анатольевич Jun-02/2017 06:37:56

A

Hello Алексей
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

is it possible to be shipped in QATAR? if yes, how many days?

By Jonas Apr-27/2017 19:08:19

A

Dear Jonas,

Total Delivery Time = Processing Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.

The exact shipping time depends on the shipping method you choose. 
1) Flat Rate Shipping: Between 10-25 business days to ship to the destination, by post office.
2) Standard Shipping: Between 7-15 business days to be delivered, by EMS.
3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

Please note that the above shipping times are for guidance only. 

Q

How long to deliver to Singapore . and how do i get phone update....?

By gelim Apr-25/2017 05:57:04

A

Hello gelim,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Is that possible send the item from another warehouse in europe to avoid custoums??

By JT Apr-04/2017 23:25:18

A

Hello JT, 


Thank you for your inquiry.

Sorry no,we only have it in China warehouse.

Q

Hello, What is the expected shipping time from HK2 to Portugal?

By Abel Apr-01/2017 09:32:39

A

Hello Abel,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Is there going to be a germany Express shipping option?

By Bronson Mar-30/2017 14:47:49

A

Hello Bronson,
The shipping method depends on the item and destination country, when you check out, you will see the options for shipping methods.

Q

shippig period is too much.do u have any express delivery to Russian Federation?

By birol Mar-21/2017 10:22:05

A

Hello birol, 


Thank you for your inquiry.

I am sorry we can only ship it to Russian Federation with Flat rate shipping.

Q

how i can get the Priority Line/Germany Express option ? thx

By Andre r Mar-14/2017 17:30:27

A

Hello Andre
Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Gostaria de saber se consigo efetuar a compra e mandar entregar em um endereço ai da China mesmo????

By rodrigo Mar-14/2017 15:18:38

A

Hello Neto, 
It supports Portuguese

Q

does support LTE B4 ?

By mentor Aug-10/2017 20:40:08

A

Hello mentor,

Sorry it can not support LTE B4.


Let me know if you need any further assistance. 


Q

I'm still considering whether I should buy online instead of going to a store. My main concern is about warranty. How long is the warranty (1 or 2 years?), what does it cover and, in case of a warranty claim, how will it be processed (will the phone be picked up at my address? Should I ship it somewhere? How long will the repair take?). Thank you!

By Paiva May-18/2017 07:43:49

A

Hello Paiva
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Se eu comprar esse aparelho, tem como pedir pra vir junto película protetora e capinha?

By Emerson nogueira May-06/2017 23:31:03

A

Hello Emerson,
Thanks for your inquiry.

We have checked itf or you, there is no protective film and dust cap come with the item.

Q

Will it work in Canada (Voice and LTE)? My network provider is Rogers.

By Ehud Apr-28/2017 15:23:33

A

Hello Ehud,


The phone can work in Canada with Rogers(2G/3G/4G).

Q

as i understood it comes without a screen protector and cover, so is it possible to order them and be shipped all together, and if there is any handset for this model also and if not is it possible to order and then to make all in one parcel!

By Ahmed Mar-29/2017 20:41:14

A

Hello Ahmed, 


Thank you for your inquiry.

Sorry it doens't come with the screen protector and cover.

Yes,you can order them and place them in one order,then we will ship them all together.