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Customer Q&A

  • All(35)
  • Product Information(26)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(4)
  • Others(2)
Q

Is this phone the Global Version? Will this work for T-Mobile?

By Rhenjay May-07/2018 22:08:21

A

Hello Rhenjay, 
Thanks for your inquiry.

Yes it is Global Version and it can work for T-Mobile.

Q

Hello. Is Lithuanian language in this phone?

By Kristupas Apr-22/2018 07:57:27

A

Hello Kristupas,

There is Lithuanian language in this phone.Thank you.

Q

It show Dual Sim Dual Standby (Nano + Nano Sim only) on the description but the picture show Nano Sim + Nano Sim / MicroSD. So the model we purchase here is which type of slot?

By Max Nov-01/2017 10:25:03

A

Hello Max,
SIM Card: dual SIM dual standby. Nano SIM + Nano SIM 

There are 2 x Nano SIM Slot.

Q

ainda tem em estoque esse produto ?

By rogerio Aug-14/2017 20:53:25

A

Hello rogerio,
For the item, please note that it is in stock in HongKong warehouse.

Q

esse produto ja vem o google play instalado nele e roda os aplicativo baixado da google play ? e esse produto funciona no brasil?

By Rogerio Aug-14/2017 20:26:18

A

Hello Rogerio,
For the item, please note that it prestall google play and it is unlocked for Worldwide use. 

You can check the frequency issue in the link http://maps.mobileworldlive.com/ and the information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

Q

Se fizer a encomenda hoje quando é enviado? Existe stock deste equipamento?

By Bruno Rodrigues Jul-19/2017 07:49:01

A

Hello Bruno,

Thanks for your inquiry.

1: Yes, the item is available now.


2: Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Received My phone and The screen doesnt work..

By Alisa Jul-03/2017 12:53:46

A

Hello Alisa
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

What is the price of this product in €uros?

By Ralph Jun-16/2017 08:31:23

A

Hello Ralph,
114.80 €.

Q

hi, UMIDIGI C NOTE 4G has fast charging option please let me know

By khan Jun-15/2017 22:25:14

A

Hello khan,

The item doesn't have the function you asked.

Q

Hi, Is the charger for the UMIDIGI C Note a Micro USB or USB C charger? Thanks, Craig

By Craig Jun-14/2017 19:03:36

A

Hello Craig, 
Thanks for your inquiry.


Please note that it is Micro USB 

Q

Is this phone the Global Version? Will this work for T-Mobile?

By Rhenjay May-07/2018 22:08:21

A

Hello Rhenjay, 
Thanks for your inquiry.

Yes it is Global Version and it can work for T-Mobile.

Q

Hello. Is Lithuanian language in this phone?

By Kristupas Apr-22/2018 07:57:27

A

Hello Kristupas,

There is Lithuanian language in this phone.Thank you.

Q

It show Dual Sim Dual Standby (Nano + Nano Sim only) on the description but the picture show Nano Sim + Nano Sim / MicroSD. So the model we purchase here is which type of slot?

By Max Nov-01/2017 10:25:03

A

Hello Max,
SIM Card: dual SIM dual standby. Nano SIM + Nano SIM 

There are 2 x Nano SIM Slot.

Q

ainda tem em estoque esse produto ?

By rogerio Aug-14/2017 20:53:25

A

Hello rogerio,
For the item, please note that it is in stock in HongKong warehouse.

Q

esse produto ja vem o google play instalado nele e roda os aplicativo baixado da google play ? e esse produto funciona no brasil?

By Rogerio Aug-14/2017 20:26:18

A

Hello Rogerio,
For the item, please note that it prestall google play and it is unlocked for Worldwide use. 

You can check the frequency issue in the link http://maps.mobileworldlive.com/ and the information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

Q

hi, UMIDIGI C NOTE 4G has fast charging option please let me know

By khan Jun-15/2017 22:25:14

A

Hello khan,

The item doesn't have the function you asked.

Q

Hi, Is the charger for the UMIDIGI C Note a Micro USB or USB C charger? Thanks, Craig

By Craig Jun-14/2017 19:03:36

A

Hello Craig, 
Thanks for your inquiry.


Please note that it is Micro USB 

Q

Is screen protecting film glass?

By Janni May-17/2017 16:47:35

A

Hello Janni,

It comes you with a Screen Protector.

Let me know if you need any help

Q

I'd like to know if support Greek language this model?

By Aristos May-12/2017 11:54:51

A

Hello Aristos,

The item supports Greek language.

Q

le slot sim peut on mettre Microsim+Nanosim ?

By Mouhajer fouad May-11/2017 13:46:32

A

Hello Mouhajer,

It is dual SIM dual standby: Nano SIM + Nano SIM.

Let me know if you need any help.

Q

Se fizer a encomenda hoje quando é enviado? Existe stock deste equipamento?

By Bruno Rodrigues Jul-19/2017 07:49:01

A

Hello Bruno,

Thanks for your inquiry.

1: Yes, the item is available now.


2: Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

78 Pieces left but OUT of STOCK? :\\\\

By Marco Lopes May-20/2017 12:44:33

A

Hello Marco, 


Stock and Availability shown on this site is for your reference only. While we strive to provide the most accurate and timely stock and availability information, availability information may become out of date and may change between the time you added an item to cart and the time your order is received.


After checking the product stock, we are sorry to tell you the item has unfortunately been discontinued and we can therefore no longer sell this item. 


We are sorry for any inconvenience this may cause.


Q

What is the price of this product in €uros?

By Ralph Jun-16/2017 08:31:23

A

Hello Ralph,
114.80 €.

Q

Hello! How long goes this product take Time to get shipped to Finland? When its here i mean

By Alisa Jun-14/2017 15:43:10

A

Dear Alisa,


Total Delivery Time = Processing Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.

The exact shipping time depends on the shipping method you choose. 
1) Flat Rate Shipping: Between 10-25 business days to ship to the destination, by post office.
2) Standard Shipping: Between 7-15 business days to be delivered, by EMS.
3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

Please note that the above shipping times are for guidance only. 



Q

hey there im looking to purchase the umidigi c note I am in Scotland uk and wonder how long it would take to dispatch the phone as it says may 18th and also how long would it take to arrive ? thanks

By alexander May-05/2017 23:37:04

A

Hello alexander,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

¿Dónde está la opción de FREE SHIPPING? Antes estaba para Perú y ahora casi en todos los dispositivos están cobrando. Ya sé que es rapido pero prefiero FREE SHIPPING aunque demore más.

By Iván Apr-25/2017 19:48:12

A

Hello Iván,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

¿Dónde está la opción de FREE SHIPPING? Antes estaba para Perú y ahora casi en todos los dispositivos están cobrando. Ya sé que es rapido pero prefiero FREE SHIPPING aunque demore más.

By Iván Apr-25/2017 19:48:11

A

Hello Iván,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Received My phone and The screen doesnt work..

By Alisa Jul-03/2017 12:53:46

A

Hello Alisa
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

I'd like to know about payment options and if I have a problem with the phone is there a guarantee to cover the expenses? For example if i get the phone and the speaker doesnt work

By Nikolas May-11/2017 16:18:30

A

Hello Nikolas, 


This product has one-year warrenty.


Please review our warranty here:  http://www.gearbest.com/about/warranty-and-return.html 


Let me know if you need any help.