All
Product keywords
Please enter the email address account

Customer Q&A

  • All(14)
  • Product Information(11)
  • Stock Status(1)
  • Payment
  • About Shipping(1)
  • Others(1)
Q

Hellooo, Does the 2nd SIM slot work....in Australia?

By Sam Nov-29/2017 01:27:21

A

Hello Sam,

It just can work with below 

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz. 

Let me know if you need any further assistance. 


Q

how much it is for fast shipping to mexico and how about plug ?? i saw in the pics it is eu , do you have ue plug??

By samantha Nov-08/2017 14:08:20

A

Hello samantha,


If you choose expedited shipping, it needs 3-7 business days.

We will send EU plug for you.

Q

Does it support Greek language? Thanks

By andreas Trian Nov-07/2017 16:32:45

A

Hello andreas, 

Yes.
Language: English, Bahasa Indonesia, Bahasa Melayu, Cestina, Dansk, Deutsch, Espanol, Filipino, French, Hrvatski, latviesu,lietuviu,Italiano, Magyar, Nederlands, Norsk, Polish, Portuguese, Romana, Slovencina, Suomi, Svenska, Tieng viet, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified/Traditional Chinese 

Q

How long does it normally take to get it delivered? I am in UK and I would needed on Wednesday at the most. Thanks

By Carlos Oct-29/2017 16:49:25

A

Hello Carlos,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello do you know if the WIFI supports 2.4GHZ and 5GHZ bands?

By Sure jj Oct-20/2017 08:39:50

A

Hello Sure,

Sorry it just can support 2.3GHz . 


Let me know if you need any further assistance. 


Q

It's work in Sudamerica (Colombia)?

By Jaime Cala Sep-28/2017 14:29:25

A

Hello Jaime,


It just can work with below Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz. 


Let me know if you need any further assistance. 


Q

Hello Does he accept Play store ? Thanks

By David Sep-21/2017 18:08:38

A

Hello David,
Yes it has google.

Q

Is there a UK charger? Thanks :)

By martin Sep-18/2017 20:51:38

A

Hello martin,

Sorry this item is EU plug.

We will ship out a Power Adapter against your country.


Let me know if you need any further assistance. 


Q

Do you have 6gb or 8bg Ram and 128 Gb rom for sale now? How much and how can I get itnow? Thanks!

By Roberto Leoni Jr Sep-08/2017 04:39:06

A

Hello Roberto,
We are sorry we don't have 128GB yet.

Q

UMIDIGI Z1 4G Phablet 2 is compatible with cable Type-C? Thanhs

By CESIDIO Aug-24/2017 09:52:18

A

Hello CESIDIO 
Thanks for your inquiry.

Yes, it is compatible.

Q

Hellooo, Does the 2nd SIM slot work....in Australia?

By Sam Nov-29/2017 01:27:21

A

Hello Sam,

It just can work with below 

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz. 

Let me know if you need any further assistance. 


Q

how much it is for fast shipping to mexico and how about plug ?? i saw in the pics it is eu , do you have ue plug??

By samantha Nov-08/2017 14:08:20

A

Hello samantha,


If you choose expedited shipping, it needs 3-7 business days.

We will send EU plug for you.

Q

Does it support Greek language? Thanks

By andreas Trian Nov-07/2017 16:32:45

A

Hello andreas, 

Yes.
Language: English, Bahasa Indonesia, Bahasa Melayu, Cestina, Dansk, Deutsch, Espanol, Filipino, French, Hrvatski, latviesu,lietuviu,Italiano, Magyar, Nederlands, Norsk, Polish, Portuguese, Romana, Slovencina, Suomi, Svenska, Tieng viet, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified/Traditional Chinese 

Q

Hello do you know if the WIFI supports 2.4GHZ and 5GHZ bands?

By Sure jj Oct-20/2017 08:39:50

A

Hello Sure,

Sorry it just can support 2.3GHz . 


Let me know if you need any further assistance. 


Q

It's work in Sudamerica (Colombia)?

By Jaime Cala Sep-28/2017 14:29:25

A

Hello Jaime,


It just can work with below Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz. 


Let me know if you need any further assistance. 


Q

Hello Does he accept Play store ? Thanks

By David Sep-21/2017 18:08:38

A

Hello David,
Yes it has google.

Q

Is there a UK charger? Thanks :)

By martin Sep-18/2017 20:51:38

A

Hello martin,

Sorry this item is EU plug.

We will ship out a Power Adapter against your country.


Let me know if you need any further assistance. 


Q

UMIDIGI Z1 4G Phablet 2 is compatible with cable Type-C? Thanhs

By CESIDIO Aug-24/2017 09:52:18

A

Hello CESIDIO 
Thanks for your inquiry.

Yes, it is compatible.

Q

Whats the difference between the z1 and the z1 pro?

By Emilio Aug-16/2017 21:43:44

A

Hello Emilio,

Z1 pro is thinner than Z1.

Thank you for your inquiry.

Q

Esse aparelho tem o idioma Português Brasil ?

By Raimundo Jul-13/2017 19:49:46

A

Hello Raimundo,
It has Português, but doesn't has Português BR.

Q

Do you have 6gb or 8bg Ram and 128 Gb rom for sale now? How much and how can I get itnow? Thanks!

By Roberto Leoni Jr Sep-08/2017 04:39:06

A

Hello Roberto,
We are sorry we don't have 128GB yet.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

How long does it normally take to get it delivered? I am in UK and I would needed on Wednesday at the most. Thanks

By Carlos Oct-29/2017 16:49:25

A

Hello Carlos,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, is there a flip case we can buy for this phone ? not the one included

By Flip Case Aug-17/2017 00:23:51

A

Hello Flip,
You can check http://www.gearbest.com/umidigi-z1-case-_gear/