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Customer Q&A

  • All(26)
  • Product Information(16)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(5)
  • Others(2)
Q

It says in the spec that the System is Android 7.0. The one I purchased has the dreadful UMI interface ?? Please explain ?

By Maz Jones Feb-17/2018 16:35:11

A

Hello Maz,
OS: Android 7.0 

Q

Hi! What system has this unit?? UMI 2.0 or Android Original?

By Szakos Dec-23/2017 20:00:52

A

Hello Szakos,


System: Android 7.0. 


Let me know if you need any further assistance. 


Q

Does it come with a charger for 120v outlets like the United States of America?? And also where can i buy a shock proof case for this phone??

By Rignaldo Merkman Nov-14/2017 02:43:36

A

Hello Rignaldo,

This item is EU plug, we will ship out an Power Adapter against your country. 
Let me know if you need any further assistance.     

There is no such item on our website.

Q

Estimates could be sent to Chile with a bill less than $ 30 to not pay tax. And in the description do not report that it is a cell phone, but another product.

By Cristian Gálvez Oct-31/2017 18:34:01

A

Hello Cristian,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth or as another name. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

the phone is compatible with the 4g network in mexico???

By Daniel Oct-27/2017 03:36:48

A

Hello Daniel, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

Q

It states that it ships between 10-11 October. Does it mean that my order will ship out to me by these dates?

By Mario Oct-09/2017 18:01:40

A

Hello Mario,
Yes.

Q

hello i want to know if its available and if you have any leather cases for this phone

By kostas Oct-09/2017 15:29:57

A

Hello kostas,
For the item, please note that the item is in stock now.

You can make the order normaly and we will shipit to you as soon as possible.

Please see package contents as follows:

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
Screen Protector: 1 
English Manual : 1 
SIM Needle: 1 
Other: 2 x Cleaning Paper    

There is a case in the parcel.


Q

Will this phone work with B7 - 2600? I could not trace that. Tks

By Renato Loreto Oct-05/2017 13:48:20

A

Hello Renato,

4G: FDD-LTE 800/1800/2100/2600MHz

Yes, it supports B7 - 2600.

Q

If i make the order today,when can i receive the phone?

By Nikolai Sep-28/2017 21:06:07

A

Hello Nikolai,


We will ship this item on Oct 20.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is NFC?

By Robson Molesin Sep-28/2017 11:58:01

A

Hello Robson,
Thank you for your inquiry.

It refers to Near Field Communication.

Let me know if you need any help.

Q

It says in the spec that the System is Android 7.0. The one I purchased has the dreadful UMI interface ?? Please explain ?

By Maz Jones Feb-17/2018 16:35:11

A

Hello Maz,
OS: Android 7.0 

Q

Hi! What system has this unit?? UMI 2.0 or Android Original?

By Szakos Dec-23/2017 20:00:52

A

Hello Szakos,


System: Android 7.0. 


Let me know if you need any further assistance. 


Q

Does it come with a charger for 120v outlets like the United States of America?? And also where can i buy a shock proof case for this phone??

By Rignaldo Merkman Nov-14/2017 02:43:36

A

Hello Rignaldo,

This item is EU plug, we will ship out an Power Adapter against your country. 
Let me know if you need any further assistance.     

There is no such item on our website.

Q

the phone is compatible with the 4g network in mexico???

By Daniel Oct-27/2017 03:36:48

A

Hello Daniel, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

Q

hello i want to know if its available and if you have any leather cases for this phone

By kostas Oct-09/2017 15:29:57

A

Hello kostas,
For the item, please note that the item is in stock now.

You can make the order normaly and we will shipit to you as soon as possible.

Please see package contents as follows:

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
Screen Protector: 1 
English Manual : 1 
SIM Needle: 1 
Other: 2 x Cleaning Paper    

There is a case in the parcel.


Q

Will this phone work with B7 - 2600? I could not trace that. Tks

By Renato Loreto Oct-05/2017 13:48:20

A

Hello Renato,

4G: FDD-LTE 800/1800/2100/2600MHz

Yes, it supports B7 - 2600.

Q

What is NFC?

By Robson Molesin Sep-28/2017 11:58:01

A

Hello Robson,
Thank you for your inquiry.

It refers to Near Field Communication.

Let me know if you need any help.

Q

Is 4G compatible with 4G in Brazil? Thank you!

By Dionatan Sep-16/2017 04:36:13

A

Hello Dionatan,


It just can work with below Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz. 


Let me know if you need any further assistance. 


Q

Will this phone work in sweden for examlpe (4g calling texting etc), is it a global phone?

By Marre Sep-05/2017 17:19:31

A

Hello Marre, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

It's international version.

Q

This international umidigi rom Z1 Pro works all over the planet or just in china? There are international rom smartphones that only work in your home country and global rom that works all over the planet. I await your reply as soon as possible. Thank you.

By Giovany Rocha Jul-20/2017 19:55:01

A

Hello Giovany, 

Unlocked for Worldwide use. Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

● Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

Q

If i make the order today,when can i receive the phone?

By Nikolai Sep-28/2017 21:06:07

A

Hello Nikolai,


We will ship this item on Oct 20.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How are you able to offer this product for pre-sale when the UMIDIGI website states it begins on the 26th? How many of the item do you have to sell as this is a limited 1000 stock item?

By DJM Jun-25/2017 16:02:32

A

Hello, DJM

Thank you for the inquiry.

  1. We have offered the pre-sale price.

  2. There is no limited amount , please feel free to order it.

Please feel free to contact us if you have additional questions.

Q

Is there any import tax to pay on this?

By Deepdiver Jul-06/2017 20:02:26

A

Hello Deepdiver,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Estimates could be sent to Chile with a bill less than $ 30 to not pay tax. And in the description do not report that it is a cell phone, but another product.

By Cristian Gálvez Oct-31/2017 18:34:01

A

Hello Cristian,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth or as another name. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

It states that it ships between 10-11 October. Does it mean that my order will ship out to me by these dates?

By Mario Oct-09/2017 18:01:40

A

Hello Mario,
Yes.

Q

can you declare this product for only 30 usd so that I avoid to pay too high custom fees here in Norway?

By Hamza Aug-27/2017 18:30:27

A

Hello Hamza, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Will i have tax fees for shipping to germany, if i choose Standard Shipping, Germany Priority line?

By Simon Jun-26/2017 12:40:30

A

Hello Simon,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

EU shipping??

By Mladen Jun-24/2017 21:36:45

A

Hello, Mladen

Thank you for the inquiry.

Sorry, the item will be shipped from our Hongkong warehouse.

Please feel free to contact us if you have additional questions.

Q

Will you provide an invoice containing IMEI numbers before shipping this phone to India.

By Amit Jul-01/2017 03:36:55

A

Hello Amit, 


Sorry, we are unable to provide the invoice before shipment.

Besides, in the invoice there will not be the IMEI numeber.

Thank you for your inquiry.

Q

Bom dia Gostaria de saber se eu comprar um smartphone vocês podem enviar na nota descriminada um valor menor para que eu pague menos imposto se caso for taxado pela receita federal do meu País. ATT Marcio Keppler

By Marcio Keppler Jun-29/2017 15:54:39

A

Hello, Marcio

Thank you for the inquiry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 

Please feel free to contact us if you have additional questions.