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Customer Q&A

  • All(19)
  • Product Information(15)
  • Stock Status
  • Payment
  • About Shipping(4)
  • Others
Q

Does this product support MHL?

By Oren Apr-19/2018 19:54:21

A

Hello Oren, 
Thanks for your inquiry.

This item does not support MHL, it has wireless display.

Q

What is the SAR of this phone? Thank you in advance.

By Anna Jan-30/2018 08:39:07

A

Hello Anna, 
The SAR is 1.12.

Let me know if you need any help.

Q

hi does it work with bangladesh robi or grameenphone sim and will it work with uk sim thanks

By Tanbir Jan-23/2018 20:30:21

A

Hello Tanbir,

It can work with below

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 900/1800/2100/2600MHz. 

Let me know if you need any further assistance. 


Q

Does this product support upgrades/updates from Android 7 to a newer version of Android?

By Adrian Jan-05/2018 10:33:40

A

Hello Adrian,
We are sorry that the item is unable to support the functions.

Q

Would you know how to tell me the estimate of the delivery of a product to Brazil?

By wemerson Sep-25/2017 20:12:50

A

Hello wemerson,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How many time does it take to ship to argentina? do you have stock?

By Maria Jose Sep-18/2017 16:57:53

A

Hello Maria,

This item in stock now.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can this be shipped to the Philippines? I am planning to give this to my sister as a gift.

By Dan Sep-03/2017 01:03:18

A

Hello Dan,
We can ship to your country via 

Flat Rate Shipping    10 - 20 business days    FREE SHIPPING    

Expedited Shipping    3 - 10 business days    $4.07    


Q

Does this device have a notification LED?

By Renato Aug-27/2017 14:36:14

A

Hello Renato,
Yes, it has notification led.

Q

este aparelho tem LED de notificaçao ? Does this device have a notification LED?

By Renato Aug-27/2017 14:34:00

A

Hello Renato,

Yes, it has a notification LED.

Q

Please can you tell me if this phone is compatible with : Peru 4G LTE: 1700/2100 Mhz (Banda 4 o AWS) y 700 Mhz (Banda 28)?

By Alfredo Aug-20/2017 19:07:45

A

Hello Alfredo, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

● Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 900/1800/2100/2600MHz

Q

Does this product support MHL?

By Oren Apr-19/2018 19:54:21

A

Hello Oren, 
Thanks for your inquiry.

This item does not support MHL, it has wireless display.

Q

What is the SAR of this phone? Thank you in advance.

By Anna Jan-30/2018 08:39:07

A

Hello Anna, 
The SAR is 1.12.

Let me know if you need any help.

Q

hi does it work with bangladesh robi or grameenphone sim and will it work with uk sim thanks

By Tanbir Jan-23/2018 20:30:21

A

Hello Tanbir,

It can work with below

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 900/1800/2100/2600MHz. 

Let me know if you need any further assistance. 


Q

Does this product support upgrades/updates from Android 7 to a newer version of Android?

By Adrian Jan-05/2018 10:33:40

A

Hello Adrian,
We are sorry that the item is unable to support the functions.

Q

Does this device have a notification LED?

By Renato Aug-27/2017 14:36:14

A

Hello Renato,
Yes, it has notification led.

Q

este aparelho tem LED de notificaçao ? Does this device have a notification LED?

By Renato Aug-27/2017 14:34:00

A

Hello Renato,

Yes, it has a notification LED.

Q

Please can you tell me if this phone is compatible with : Peru 4G LTE: 1700/2100 Mhz (Banda 4 o AWS) y 700 Mhz (Banda 28)?

By Alfredo Aug-20/2017 19:07:45

A

Hello Alfredo, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

● Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 900/1800/2100/2600MHz

Q

Hello the phone to a fast charge yes or no thank you.

By Elkattoufi Aug-07/2017 19:44:19

A

Hello Elkattoufi,

No there is no fast charger.


Let me know if you need any further assistance. 


Q

What comes in the box? Only the smartphone?

By Gustavo Aug-05/2017 13:56:27

A

Hello Gustavo,
This item contains :

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
Screen Protector: 1 
English Manual : 1 
SIM Needle: 1

Q

Hello, on the site there is written that has the band 20.

By Loris Jul-28/2017 08:43:25

A

Hello Loris,
Please kindly note that the item does not have B20.

You can see detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 900/1800/2100/2600MHz

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Would you know how to tell me the estimate of the delivery of a product to Brazil?

By wemerson Sep-25/2017 20:12:50

A

Hello wemerson,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How many time does it take to ship to argentina? do you have stock?

By Maria Jose Sep-18/2017 16:57:53

A

Hello Maria,

This item in stock now.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can this be shipped to the Philippines? I am planning to give this to my sister as a gift.

By Dan Sep-03/2017 01:03:18

A

Hello Dan,
We can ship to your country via 

Flat Rate Shipping    10 - 20 business days    FREE SHIPPING    

Expedited Shipping    3 - 10 business days    $4.07    


Q

its says it will be shipped from aug 5th - 12th? when will it reach UK, london approximately? dont you ship immeidately?

By aryn Jul-23/2017 16:02:43

A

Hello aryn,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!