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Customer Q&A

  • All(45)
  • Product Information(35)
  • Stock Status
  • Payment
  • About Shipping(5)
  • Others(5)
Q

Will the phone work in the US on the Sprint network?

By shawn jalbert Aug-09/2018 16:13:17

A

Hello Shawn,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE 850/900/1700/1800/1900/2100/2600MHz ( Band 5/8/4/3/2/1/7 ), TD-LTE B38/B39/B40/B41

Q

good evening Do you think the cell phone is still worth it in 2018? What is the version of android on the device? Does this device still receive updates from android and xiomi?

By Eduardo rocha May-13/2018 20:18:00

A

Hello Eduardo,


This  is Xiaomi's flagship classic model, is worth buying the choice, Android  version is Android 8.0, there will still be millet system update push

Q

Hello, if I buy this phone, can I update it on the newer version of software? And can I use splitscreen with this new version? Thanks

By Sutka Luboslav May-13/2018 15:55:25

A

Hello Sutka,
The ROM on this Phone supports OTA and is multi language.

No.

Q

Hello. Costs import tax from Warehouse Options: G-W-16 send to Germany ?

By Gerald Klein Apr-27/2018 13:21:19

A

Hello Gerald,


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

Hello, is the leather case included in the box? (it is by default, by xiaomi - so unless you took it out it should be there) I can see in the description you that it aint - but in all the reviews people are posting, the case is included?

By Anders Apr-15/2018 19:45:33

A

Hello Anders,
Thanks for your inquiry.

Sorry, there is no leather case included in the box.

Q

GSM Arena says the Xiamoi Mi Mix has NFC; https://www.gsmarena.com/xiaomi_mi_mix-8400.php In one of your answers you say it does not. Please clarify if the Xiaomi Mi Mix has NFC?? Thanks

By John Mar-11/2018 01:54:20

A

Hello John,


Yes, this item can support NFC. 


Let me know if you need any further assistance. 


Q

Is the phone preopened for inspection or is it brand new and factory sealed? Also, will the phone com preinstalled with the google playstore already on it?

By Emon Feb-23/2018 13:31:41

A

Hello Emon,


Thank you for your inquiry.

We can guarantee that all of our items are brand new. 

It has Google Play Store.

We hope you will enjoy them. 


Q

Hey, Is this really the 6gb ram 256 gb internal storage version? Thanks.

By Ami Feb-11/2018 21:30:17

A

Hello Ami, 
It is International Version.

RAM: 6GB RAM 
ROM: 256GB

Let me know if you need any help.

Q

Hello ! The phone has warranty for Romania ? It has a power adapter for Europe ? Thank you in advance !

By Silviu Feb-03/2018 19:40:09

A

Dear Silviu,


Thank you for your inquiry.

Please refer to this link https://www.gearbest.com/about/warranty-and-return.html

You can see all of information about warranty.



It is CN version. But we can send an EU adapter for free.

Q

- Does Arabic support. - Is there a white color. - Supports Microsoft Office files.

By muntadar Feb-03/2018 10:53:56

A

Dear muntadar,


  1.  It has Arabic language.

    Unlocked for Worldwide use. Please ensure local area network is compatible. 

    Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE 850/900/1700/1800/1900/2100/2600MHz ( Band 5/8/4/3/2/1/7 ), TD-LTE B38/B39/B40/B41

  2. It only has black now.

  3. You can install a APP to use Microsoft Office files.


 

Q

Will the phone work in the US on the Sprint network?

By shawn jalbert Aug-09/2018 16:13:17

A

Hello Shawn,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE 850/900/1700/1800/1900/2100/2600MHz ( Band 5/8/4/3/2/1/7 ), TD-LTE B38/B39/B40/B41

Q

Hello, if I buy this phone, can I update it on the newer version of software? And can I use splitscreen with this new version? Thanks

By Sutka Luboslav May-13/2018 15:55:25

A

Hello Sutka,
The ROM on this Phone supports OTA and is multi language.

No.

Q

Hello, is the leather case included in the box? (it is by default, by xiaomi - so unless you took it out it should be there) I can see in the description you that it aint - but in all the reviews people are posting, the case is included?

By Anders Apr-15/2018 19:45:33

A

Hello Anders,
Thanks for your inquiry.

Sorry, there is no leather case included in the box.

Q

GSM Arena says the Xiamoi Mi Mix has NFC; https://www.gsmarena.com/xiaomi_mi_mix-8400.php In one of your answers you say it does not. Please clarify if the Xiaomi Mi Mix has NFC?? Thanks

By John Mar-11/2018 01:54:20

A

Hello John,


Yes, this item can support NFC. 


Let me know if you need any further assistance. 


Q

Is the phone preopened for inspection or is it brand new and factory sealed? Also, will the phone com preinstalled with the google playstore already on it?

By Emon Feb-23/2018 13:31:41

A

Hello Emon,


Thank you for your inquiry.

We can guarantee that all of our items are brand new. 

It has Google Play Store.

We hope you will enjoy them. 


Q

Hey, Is this really the 6gb ram 256 gb internal storage version? Thanks.

By Ami Feb-11/2018 21:30:17

A

Hello Ami, 
It is International Version.

RAM: 6GB RAM 
ROM: 256GB

Let me know if you need any help.

Q

- Does Arabic support. - Is there a white color. - Supports Microsoft Office files.

By muntadar Feb-03/2018 10:53:56

A

Dear muntadar,


  1.  It has Arabic language.

    Unlocked for Worldwide use. Please ensure local area network is compatible. 

    Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE 850/900/1700/1800/1900/2100/2600MHz ( Band 5/8/4/3/2/1/7 ), TD-LTE B38/B39/B40/B41

  2. It only has black now.

  3. You can install a APP to use Microsoft Office files.


 

Q

Does it support Dutch ?

By Eddy Heylen Feb-02/2018 16:21:20

A

Hello Eddy,

Sorry.
Language: Bahasa Indonesia, Bahasa Melayu, Czech, Croatian, German, English, Spanish, French, Italian, Lietuviu, Hungarian, Bulgarian, Polish, Portuguese, Romanian, Slovenian, Slovak, Vietnamese, Turkish, Greek, Russian, Ukrainian, Nepali, Hebrew, Arabic, Persian, Hindi, Thai, Korean, Traditional/Simplified Chinese etc. as the screenshots 

Q

Hi. Does the operating system have the split screen function like android 8?

By Are em Jan-03/2018 19:35:22

A

Hello Are,
Thanks for your inquiry.

Sorry, it does not have the split screen function.

Q

Is there a leather case in this kit, they write on the reviews that there is, but there is no in the product FAQ. Who should I trust?

By Alexey Oct-24/2017 14:27:35

A

Dear Alexey,


Thank you for your inquiry.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1    


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello. Costs import tax from Warehouse Options: G-W-16 send to Germany ?

By Gerald Klein Apr-27/2018 13:21:19

A

Hello Gerald,


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

from where will this be shipped? is this coming from inside the eu? thank you

By z Oct-07/2017 21:09:50

A

Hello z,
We will ship this item from HK warehouse.

Q

hello can you send in gift form with a very discreet packaging because of the Brazilian tax?

By Donisete De Oct-01/2017 05:34:24

A

Hello Donisete,

We are sorry that we are unable to declare orders with "gift" or a lower value.

Otherwise, we will be punished heavily once it is found.

Hope you can understand that.

Q

Se puede declarar el envío por $120?

By Matias Sep-20/2017 17:28:28

A

Hello Matias, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

If the product is going to deliver to HK, how long will it take?

By ANNA Sep-09/2017 13:25:50

A

Hello ANNA,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

good evening Do you think the cell phone is still worth it in 2018? What is the version of android on the device? Does this device still receive updates from android and xiomi?

By Eduardo rocha May-13/2018 20:18:00

A

Hello Eduardo,


This  is Xiaomi's flagship classic model, is worth buying the choice, Android  version is Android 8.0, there will still be millet system update push

Q

Hello ! The phone has warranty for Romania ? It has a power adapter for Europe ? Thank you in advance !

By Silviu Feb-03/2018 19:40:09

A

Dear Silviu,


Thank you for your inquiry.

Please refer to this link https://www.gearbest.com/about/warranty-and-return.html

You can see all of information about warranty.



It is CN version. But we can send an EU adapter for free.

Q

can you put a lower value to be less taxed?! Can you put it as a gift? send to Brazil

By franco Oct-11/2017 21:05:19

A

Hello franco, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Why my question did not show/ posted? Is this unit $price is for 6.4inc 18k gold, 6GB & 256GB rom.? Include Leather case, TG? Comes w/ complete accesories ? Fast & Secured ♥ Shipping add: Metro Nanila Philippines ( ETA ) GOOD Day always!

By RGdop Oct-06/2017 07:22:07

A

Hello RGdop,

Yes, the screen size is 6.4 inch.

Dual Cameras:

16.0MP rear camera with 18K gold rim around


Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1    

Q

Is it possible to declare lower value of teh item so that i can avoid paying import duty in India.

By pranav Aug-28/2017 12:49:43

A

Hello pranav, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us.