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Customer Q&A

  • All(91)
  • Product Information(42)
  • Stock Status(12)
  • Payment(2)
  • About Shipping(22)
  • Others(13)
Q

will this phone work in gambia

By clinton Mar-07/2019 16:21:06

A

Hello Clinton, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

what type of cable is it.. ? type-c or micro USB?

By alex Sep-19/2018 18:31:29

A

Hello Alex, 
Thanks for your inquiry.

I/O Interface: 2 x Nano SIM Slot,Micophone,Speaker,TF/Micro SD Card Slot,Type-C 

Q

What kind of screen is it? amoled?

By Saman Jul-26/2018 11:31:57

A

Hello Saman, 

Thank you for your inquiry.

Screen type: Capacitive. 

Q

Dose the mobile phone suport indian 4G band?

By Peeyush kumar Jun-13/2018 05:15:33

A

Dear Peeyush,


Unlocked for Worldwide use. Please ensure local area network is compatible. Please check with your carrier/provider before purchasing this item.

Networks:
GSM: 850/900/1800/1900MHz 
WCDMA: 850/900/1900/2100MHz
FDD-LTE: 800/1800/2100/2600MHz

Q

will u send the phone as gift and the price was mentioned in the package,??

By subhash kandepi May-15/2018 22:17:26

A

Hello Subhash,
Thanks for your inquiry.

Sorry that we cannot send the item as a gift.

We will declare the real value on the invoice.

Q

can this device allow network in South Africa?

By Mohau Apr-20/2018 02:20:26

A

Hello Mohau, 

Please check with your local communication company if they suport this network frequency:

GSM: 850/900/1800/1900MHz 
WCDMA: 850/900/1900/2100MHz
FDD-LTE: 800/1800/2100/2600MHz

Q

Hi, i'm from Lahore, Pakistan. Umidigi S2 pro: i want to buy this phone, but now i decided not to. as in my country it's warranty is NOT covered i think or even after warranty is expired in 1 year & i want to get it repaired i may not find it's spare parts here in Lahore, Pakistan.

By allah gul Apr-13/2018 09:40:23

A

Hello allah
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Where are the hk warehouses located thank you

By Malaika Mar-19/2018 00:07:38

A

Hello Malaika,
HK warehouse is in Hongkong.

Q

is it the device eligible for upgrade to Android 8 oreo? will it come automatically the upgrade?

By Tiziano Mar-18/2018 08:20:35

A

Hello Tiziano,
System: Android 6.0

We are sorry that it does not support upgrade to Android 8 oreo.

Q

How to repair it if I broke the glass.

By Étienne Mar-17/2018 20:16:12

A

Hello Étienne

Please refer to this link https://www.gearbest.com/about/warranty-and-return.html

You can see all of information about warranty.


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

will this phone work in gambia

By clinton Mar-07/2019 16:21:06

A

Hello Clinton, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

what type of cable is it.. ? type-c or micro USB?

By alex Sep-19/2018 18:31:29

A

Hello Alex, 
Thanks for your inquiry.

I/O Interface: 2 x Nano SIM Slot,Micophone,Speaker,TF/Micro SD Card Slot,Type-C 

Q

What kind of screen is it? amoled?

By Saman Jul-26/2018 11:31:57

A

Hello Saman, 

Thank you for your inquiry.

Screen type: Capacitive. 

Q

can this device allow network in South Africa?

By Mohau Apr-20/2018 02:20:26

A

Hello Mohau, 

Please check with your local communication company if they suport this network frequency:

GSM: 850/900/1800/1900MHz 
WCDMA: 850/900/1900/2100MHz
FDD-LTE: 800/1800/2100/2600MHz

Q

Where are the hk warehouses located thank you

By Malaika Mar-19/2018 00:07:38

A

Hello Malaika,
HK warehouse is in Hongkong.

Q

is it the device eligible for upgrade to Android 8 oreo? will it come automatically the upgrade?

By Tiziano Mar-18/2018 08:20:35

A

Hello Tiziano,
System: Android 6.0

We are sorry that it does not support upgrade to Android 8 oreo.

Q

Futuramente irá atualizar para as versões mais recentes do android ou permanecerá para sempre no android 6.0?

By Lucy Mar-11/2018 19:20:44

A

Hello Lucy,

No,it will stay the latest versions of android.Thank you.


Q

Does the mobile phone comes with a screen protector in the package?

By Panagiotis Mar-10/2018 09:10:32

A

Hello Panagiotis,
For the item, please check the package contents as follows:

Package Contents

Back Case : 1 
Cell Phone: 1 
Earphones Adapter: 1 
English Manual : 1 
Screen Protector: 1 
SIM Needle: 1 
USB Cable: 1    


Q

This device states it runs on Android 6.0. Will it support Android 7.0??

By Muyid Feb-03/2018 13:30:09

A

Hello Muyid,
Sorry, it doesn't support update.

Q

Umidigi s2 has face detection ....?

By Vinay Kumar Jan-30/2018 20:14:33

A

Hello Vinay, 
Thanks for your inquiry.

Sorry, the item does not have the face detection.


Q

Is it currently in stock?

By David Keypo Nov-08/2017 18:57:11

A

Hello David,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

once make the pay how much time it takes to send the mobile to mexico.

By Oscar Tinajero Nov-05/2017 06:28:41

A

Hello Oscar,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, Tell me, that phone have any warranty? Does it support upgrade to android 7 ?

By Jonas Oct-27/2017 06:37:43

A

Hello Jonas,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

No, it doesn't support upgrade to android 7 .

Q

Hello If i order it this week, when will it be dispatch to Portugal? Thanks, João Duro

By João Duro Oct-26/2017 16:31:22

A

Hello João,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Good evening! I ordered it on the 30th of september and it says still 'processing'. When will it be dispatched please? Thanks

By Fabrizio Oct-25/2017 17:59:01

A

Hello Fabrizio,
We are sorry this item not in stock now, we except ship between Nov 14 - Nov 20.

Q

Good evening! I ordered it on the 30th of september and it says stil 'processing'. When will it be dispatched please? Thanks

By Fabrizio Oct-25/2017 17:55:57

A

Hello Fabrizio,
We except ship this item between Nov 14 - Nov 20.

Q

May I know when will umidigi s2 pro available for order or pre-order?

By waseem Oct-18/2017 18:43:13

A

Hello waseem,
We except ship the item between Nov 7 - Nov 13.

Q

Oct. 16 ordered When will you send my phone umidigi s2?

By J Oct-17/2017 11:07:00

A

Hello J,
We are sorry this item not in stock now, we except ship your package between Nov 6 - Nov 11.

Q

If I order today, when will I most likely receive my phone?

By La Tosha Hart Oct-12/2017 11:42:12

A

Hello La,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Why is it still possible to by an item that is not in stock when other items not in stock say out of stock or have an arrival notice

By Scot Oct-07/2017 23:37:47

A

Hello Scot,
We are sorry this item not in stock now, we except ship this item between Oct 27 - Nov 1.

Q

cash on delivery

By bryan mendoza Nov-22/2017 20:36:20

A

Hello bryan,

I am sincerely sorry that we do not support it .

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

I really love this phone, if i buy it how long does it take to reach me in Vanuatu?

By Paul Worwor Nov-01/2017 21:31:44

A

Hello Paul,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

where is the warehouse: G-W-4 - Poland?? G-W-5 - Czech Rep?? G-W-6 and G-W-16

By Bob Feb-27/2018 14:59:34

A

Hello Bob,
Please note that the G-W-4 is in Poland,  G-W-5 in Czech Republic, G-W-6 in France and G-W-16 in Spain.

Q

Which is the best warehouse option for Mexico?

By Elias Feb-18/2018 02:13:28

A

Hello Elias,
You could choose HK warehouse.

Q

Which warehouse in EU is best for shipping to Croatia????

By Neno Feb-13/2018 19:22:39

A

Hello Neno,
This items are same, you could choose the warehouse with cheapest freight.

Q

Wich warehouse in EU is bet for shipping to Ireland?

By Radek Feb-05/2018 21:01:40

A

Hello Radek,

You may choose the G-W-5 warehouse.It is in Czech Republic.

Q

Hi, Is warehouse G-W-16 located in EU? best regards

By Dalibor Jan-30/2018 21:25:47

A

Hello Dalibor,
Thanks for your inquiry.

Yes, warehouse G-W-16 is located in EU.

Q

Sir I buy the product if you assure that it arrives in 30 days to my country PERU. Do you agree?

By Julio Torres sumari Jan-23/2018 04:32:44

A

Hello Julio,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is it currently in stock?

By Edgar Daniel Nov-30/2017 16:48:56

A

Hello Edgar,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

UMIDIGI S2 4G Phablet - BLACK i need this model phone but im from nepal how to buy any option?

By jarman Nov-05/2017 08:02:26

A

Dear jarman,


Thank you for your inquiry.

I have checked it for you.

For this item, it only has the red version.


Q

Good afternoon. Are you able to write a lower value on the shipping documents to reduce or avoid tax please? Kind regards. John.

By John Robinson Oct-18/2017 11:35:50

A

Hello John, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi! I ordered my Imidigi S2 22.9. 2017. When can I expect my phone. Thx

By Michal Oct-16/2017 12:52:43

A

Hello Michal,
We are sorry this item not in stock now, we except ship this item between Nov 5 - Nov 10.

Q

Dose the mobile phone suport indian 4G band?

By Peeyush kumar Jun-13/2018 05:15:33

A

Dear Peeyush,


Unlocked for Worldwide use. Please ensure local area network is compatible. Please check with your carrier/provider before purchasing this item.

Networks:
GSM: 850/900/1800/1900MHz 
WCDMA: 850/900/1900/2100MHz
FDD-LTE: 800/1800/2100/2600MHz

Q

will u send the phone as gift and the price was mentioned in the package,??

By subhash kandepi May-15/2018 22:17:26

A

Hello Subhash,
Thanks for your inquiry.

Sorry that we cannot send the item as a gift.

We will declare the real value on the invoice.

Q

Hi, i'm from Lahore, Pakistan. Umidigi S2 pro: i want to buy this phone, but now i decided not to. as in my country it's warranty is NOT covered i think or even after warranty is expired in 1 year & i want to get it repaired i may not find it's spare parts here in Lahore, Pakistan.

By allah gul Apr-13/2018 09:40:23

A

Hello allah
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

How to repair it if I broke the glass.

By Étienne Mar-17/2018 20:16:12

A

Hello Étienne

Please refer to this link https://www.gearbest.com/about/warranty-and-return.html

You can see all of information about warranty.


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

About the guarantee. HOW MANY TIME HAS IT IN EUROPE?

By JM Mar-13/2018 07:13:42

A

Hello JM
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is any of this warehouse in Europe?

By Boyan Jan-22/2018 19:52:38

A

Hello Boyan,
Thanks for your inquiry.

Yes, the warehouses start with G-W are located in Europe.

Q

I AM FROM INDIA , HOW CAN I CLAIM FOR THE WARRANTY.

By NAYAN NARSALE Jan-18/2018 09:07:11

A

Hello NAYAN,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

SIr in this price range custom duty is included or not

By rajesh kumar Jan-15/2018 07:05:04

A

Hello rajesh,
Thanks for your inquiry.

The price on webpage does not include the import tax.

Q

Hello, is it possible to make a tax invoice worth 50 dollars?

By Rafael Jan-02/2018 01:59:56

A

Hello Rafael,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth.

Q

cat it be able to support language of korean

By minwoo Nov-23/2017 04:45:47

A

Hello minwoo,

Language: English, Bahasa Indonesia, Bahasa Melayu, Cestina, Dansk, Deutsch, Espanol, Filipino, French, Hrvatski, latviesu, lietuviu, Italiano, Magyar, Nederlands, Norsk, Polish, Portuguese, Romana, Slovencina, Suomi, Svenska, Tieng viet, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified/Traditional Chinese