All
Product keywords
Please enter the email address account

Customer Q&A

  • All(5)
  • Product Information(5)
  • Stock Status
  • Payment
  • About Shipping
  • Others
Q

my original question is "HI, pls tell me the size (Length, Width, Height) of the center back plate (to hold the lighting) of this lighting. Tks." Here is the answer from your Customer service Team: " Hello Reagan, The lamp body size is L105cm * W60cm * H9cm, and the size of the ceiling plate is L250cm*W120cm*H60cm. your ceiling plate size is bigger than the lamp body? Is that a "mm" not "cm"? (L 9.8", W 4.72", H 2.36")?

By reagan wong Apr-26/2019 20:41:58

A

Hello Reagan,

The lamp body size is L105cm * W60cm * H9cm, and the size of the ceiling plate is L25cm*W12cm*H6cm.

Q

Hi there; apparently we have solar panels installed right over our kitchen roof so we can’t access the area to install lighting. Is this product suitable for installation given no access ?

By Jayce Nov-13/2018 00:45:13

A

Hello Jayce, 

Thank you for your inquiry.

If the ceiling does not support the point of the lighting, the lighting cannot be fixed.

Q

How many lumens?

By Jay hess Sep-03/2018 01:41:06

A

Hello Jay, 

Lumens is 5000.

Let me know if you need any help.

Q

If the led light bulb blows out can they be replaced or is a new light fixture needed?

By Dave Sep-02/2018 14:24:40

A

Hello Dave, 
If there are quality problems in LED lamps, more than 90% of them are power supplies that appear in the ceiling plate. If the power supply is broken, it can be replaced. The chip is not easily damaged.

Q

Could you please confirm the size and also the height from the ceiling to the lowest part of the light. How long is shipping to the UK? Thanks

By Ben May-14/2018 18:42:02

A

85.000*35.000*13.000cm

Delivery time depends on the logistics method you choose

Q

my original question is "HI, pls tell me the size (Length, Width, Height) of the center back plate (to hold the lighting) of this lighting. Tks." Here is the answer from your Customer service Team: " Hello Reagan, The lamp body size is L105cm * W60cm * H9cm, and the size of the ceiling plate is L250cm*W120cm*H60cm. your ceiling plate size is bigger than the lamp body? Is that a "mm" not "cm"? (L 9.8", W 4.72", H 2.36")?

By reagan wong Apr-26/2019 20:41:58

A

Hello Reagan,

The lamp body size is L105cm * W60cm * H9cm, and the size of the ceiling plate is L25cm*W12cm*H6cm.

Q

Hi there; apparently we have solar panels installed right over our kitchen roof so we can’t access the area to install lighting. Is this product suitable for installation given no access ?

By Jayce Nov-13/2018 00:45:13

A

Hello Jayce, 

Thank you for your inquiry.

If the ceiling does not support the point of the lighting, the lighting cannot be fixed.

Q

How many lumens?

By Jay hess Sep-03/2018 01:41:06

A

Hello Jay, 

Lumens is 5000.

Let me know if you need any help.

Q

If the led light bulb blows out can they be replaced or is a new light fixture needed?

By Dave Sep-02/2018 14:24:40

A

Hello Dave, 
If there are quality problems in LED lamps, more than 90% of them are power supplies that appear in the ceiling plate. If the power supply is broken, it can be replaced. The chip is not easily damaged.

Q

Could you please confirm the size and also the height from the ceiling to the lowest part of the light. How long is shipping to the UK? Thanks

By Ben May-14/2018 18:42:02

A

85.000*35.000*13.000cm

Delivery time depends on the logistics method you choose

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!