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Customer Questions & Answers

  • All(15)
  • Product Information(13)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(1)
Q

19040700981009550346 ???????????? Holvan?

By Horváth Gyula May-04/2019 04:08:32

A

Hello Horváth
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Helo, it is posible to record on the camera while the camera is connected to TV (via HDMI)? Or there will be only live image on the TV without possibility of recording on the cam? Thank you for the answer.

By Jindrich Mar-25/2019 19:12:26

A

Hello Jindrich,

Hello, when connecting HDMI, you can record at the same time;

Thank you for your understanding.


Q

Halo, can i conect this camera to TV with HDMI as live cam?? Tahnk you

By Radek Jan-30/2019 12:43:55

A


Hello Radek,

   


Yes, support HDMI output to the TV screen!

Q

is remote control available with package or we should by separate?

By Pradeep Nov-17/2018 18:20:17

A

Hello Pradeep, 
This item contains :1 x Action Camera with Waterproof Case, 1 x 1100mAh Lithium-ion Battery, 1 x Transparent Backdoor, 2 x Helmet Mount, 1 x USB Data Cable ( 50cm ), 1 x Cleaning Cloth, 1 x English User Manual, 2 x Adhesive Sticker, 1 x Remote Control, 1 x 360-degree Rotating Quick Release Buckle, 1 x 360-degree Vertical Quick Release Buckle, 2 x Anti-Fog Insert, 1 x Cloth Bag .

Q

hi; the chipset is?the sensor is?Thanks

By roberto Aug-29/2018 09:38:30

A

Hello Roberto,


Chipset: iCatch V50 

The sensor is Panasonic MN34112.

Q

Hello, I'm looking for battery and charger compatible with Thieye T5 Edge. This one: https://www.gearbest.com/action-cameras-sport-dv-accessories/pp_667644.html?wid=1433363 has all parameters the same is the one in my camera, but in Q&A you wrote that it's not compatible. Which information is correct?

By zolee Aug-09/2018 14:42:36

A

Hello Zolee,


Yes, the battery can work with T5edge,T5e,T5,E7.

Q

How much time do you give the Warranty on This Product Because I can't check the warranty relative status anywhere on your site for same product.

By Sunny Singh Aug-08/2018 10:02:55

A

Hello Sunny,

One year.
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

CAn you set white balance? If yes then can it be set manually by pointing to w white object and storing this setting?

By MAciej Jun-10/2018 19:42:22

A

Dear MAciej,


Sorry, you can not set white balance.

Q

are there one or two batterys in the package?

By stef May-03/2018 10:08:52

A

Hello Stef,

There is only one battery.
Package Contents: 1 x Action Camera with Waterproof Case ( built-in battery ), 1 x Transparent Backdoor, 2 x Helmet Mount, 1 x USB Data Cable ( 92cm ), 1 x Cleaning Cloth, 1 x English User Manual, 2 x Adhesive Sticker, 1 x Remote Control, 1 x 360-degree Rotating Quick Release Buckle, 1 x 360-degree Vertical Quick Release Buckle, 2 x Anti-Fog Insert, 1 x Cloth Bag

Q

Are all accessories shown in the ad included in this price?

By Brent May-01/2018 01:08:54

A

Hello Brent,
Package Contents: 1 x Action Camera with Waterproof Case ( built-in battery ), 1 x Transparent Backdoor, 2 x Helmet Mount, 1 x USB Data Cable ( 92cm ), 1 x Cleaning Cloth, 1 x English User Manual, 2 x Adhesive Sticker, 1 x Remote Control, 1 x 360-degree Rotating Quick Release Buckle, 1 x 360-degree Vertical Quick Release Buckle, 2 x Anti-Fog Insert, 1 x Cloth Bag

Q

Helo, it is posible to record on the camera while the camera is connected to TV (via HDMI)? Or there will be only live image on the TV without possibility of recording on the cam? Thank you for the answer.

By Jindrich Mar-25/2019 19:12:26

A

Hello Jindrich,

Hello, when connecting HDMI, you can record at the same time;

Thank you for your understanding.


Q

Halo, can i conect this camera to TV with HDMI as live cam?? Tahnk you

By Radek Jan-30/2019 12:43:55

A


Hello Radek,

   


Yes, support HDMI output to the TV screen!

Q

is remote control available with package or we should by separate?

By Pradeep Nov-17/2018 18:20:17

A

Hello Pradeep, 
This item contains :1 x Action Camera with Waterproof Case, 1 x 1100mAh Lithium-ion Battery, 1 x Transparent Backdoor, 2 x Helmet Mount, 1 x USB Data Cable ( 50cm ), 1 x Cleaning Cloth, 1 x English User Manual, 2 x Adhesive Sticker, 1 x Remote Control, 1 x 360-degree Rotating Quick Release Buckle, 1 x 360-degree Vertical Quick Release Buckle, 2 x Anti-Fog Insert, 1 x Cloth Bag .

Q

hi; the chipset is?the sensor is?Thanks

By roberto Aug-29/2018 09:38:30

A

Hello Roberto,


Chipset: iCatch V50 

The sensor is Panasonic MN34112.

Q

Hello, I'm looking for battery and charger compatible with Thieye T5 Edge. This one: https://www.gearbest.com/action-cameras-sport-dv-accessories/pp_667644.html?wid=1433363 has all parameters the same is the one in my camera, but in Q&A you wrote that it's not compatible. Which information is correct?

By zolee Aug-09/2018 14:42:36

A

Hello Zolee,


Yes, the battery can work with T5edge,T5e,T5,E7.

Q

How much time do you give the Warranty on This Product Because I can't check the warranty relative status anywhere on your site for same product.

By Sunny Singh Aug-08/2018 10:02:55

A

Hello Sunny,

One year.
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

CAn you set white balance? If yes then can it be set manually by pointing to w white object and storing this setting?

By MAciej Jun-10/2018 19:42:22

A

Dear MAciej,


Sorry, you can not set white balance.

Q

are there one or two batterys in the package?

By stef May-03/2018 10:08:52

A

Hello Stef,

There is only one battery.
Package Contents: 1 x Action Camera with Waterproof Case ( built-in battery ), 1 x Transparent Backdoor, 2 x Helmet Mount, 1 x USB Data Cable ( 92cm ), 1 x Cleaning Cloth, 1 x English User Manual, 2 x Adhesive Sticker, 1 x Remote Control, 1 x 360-degree Rotating Quick Release Buckle, 1 x 360-degree Vertical Quick Release Buckle, 2 x Anti-Fog Insert, 1 x Cloth Bag

Q

Are all accessories shown in the ad included in this price?

By Brent May-01/2018 01:08:54

A

Hello Brent,
Package Contents: 1 x Action Camera with Waterproof Case ( built-in battery ), 1 x Transparent Backdoor, 2 x Helmet Mount, 1 x USB Data Cable ( 92cm ), 1 x Cleaning Cloth, 1 x English User Manual, 2 x Adhesive Sticker, 1 x Remote Control, 1 x 360-degree Rotating Quick Release Buckle, 1 x 360-degree Vertical Quick Release Buckle, 2 x Anti-Fog Insert, 1 x Cloth Bag

Q

Hello, Does this camera support aqua mode? (I read there is aqua mode on E7, not sure on T5 Edge). Thanks.

By Peggy Apr-04/2018 11:40:14

A

Hello Peggy,
● Equipped with a professional IP68 waterproof housing, T5 Edge's waterproof up to 60m

Application: Aerial Photography,Bike,Extreme Sports,Motorcycle,Ski,Underwater 

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

19040700981009550346 ???????????? Holvan?

By Horváth Gyula May-04/2019 04:08:32

A

Hello Horváth
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Where is this camera shipped from, does the price includes EU import tax ?

By Marco Feb-05/2018 18:02:01

A

Hello Marco,
Thanks for your inquiry.

1: The item is shipped from China.

2: The item price on webpage does not include the import tax.