All
Product keywords
Please enter the email address account

Customer Questions & Answers

  • All(54)
  • Product Information(40)
  • Stock Status(2)
  • Payment(3)
  • About Shipping(3)
  • Others(5)
Q

ΚΑΛΥΠΤΕΙ Η ΕΓΓΥΗΣΗ ΤΗΝ ΕΛΛΑΔΑ ΚΑΙ ΠΟΥ ΕΙΝΑΙ

By ΠΑΠΑΖΗΣΗΣ ΔΗΜΗΤΡΙΟΣ Dec-03/2018 12:07:23

A

Hello ΠΑΠΑΖΗΣΗΣ, 
Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

Q

Dobrý telefón dobrá býva ale chybné . Telefón sa samovoľne restartuje nepoužiteľný. Veľká škoda.V žiadnom prípade nekupovať

By roman medla Nov-11/2018 02:25:39

A

Hello roman
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi, does it support NFC?

By Matteo Nov-08/2018 20:09:29

A

Hello Matteo,

Please note that this does not support NFC.


Let me know if you need any further assistance. 


Q

This phone is a global version

By tolga donmez Nov-05/2018 14:38:25

A

Hello Tolga,


This phone is a global version.

Q

how much payment in Indian rupees

By ranjan singh Oct-22/2018 06:51:01

A

Hello Ranjan,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

does it support metropcs

By tristanegelin114 Oct-06/2018 02:02:31

A

Hello Tristanegelin114, 
It supports metropcs.

Let me know if you need any help.

Q

Is there NFC support?

By maks Sep-28/2018 15:01:05

A

Hello Maks,


It does not support NFC.

Q

does it support 4g network

By roop Sep-20/2018 12:11:46

A

Hello Roop,


It supports 4g network.

Q

Are earphones/headphones included in this purchase?

By Axel Sep-15/2018 12:24:57

A

Hello Axel, 
Package contents:

Back Case : 1 
Cell Phone: 1 
English Manual : 1 
Other: 1 x Type-C to 3.5mm Earphone Cable 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

Q

here is Korea and the liquid crystal is damaged, how do you get i AS?

By jo Sep-11/2018 05:03:09

A

Hello 

For after sales issue, please go to our  Support Center here: http://support.gearbest.com/

For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.


Q

ΚΑΛΥΠΤΕΙ Η ΕΓΓΥΗΣΗ ΤΗΝ ΕΛΛΑΔΑ ΚΑΙ ΠΟΥ ΕΙΝΑΙ

By ΠΑΠΑΖΗΣΗΣ ΔΗΜΗΤΡΙΟΣ Dec-03/2018 12:07:23

A

Hello ΠΑΠΑΖΗΣΗΣ, 
Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

Q

Dobrý telefón dobrá býva ale chybné . Telefón sa samovoľne restartuje nepoužiteľný. Veľká škoda.V žiadnom prípade nekupovať

By roman medla Nov-11/2018 02:25:39

A

Hello roman
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi, does it support NFC?

By Matteo Nov-08/2018 20:09:29

A

Hello Matteo,

Please note that this does not support NFC.


Let me know if you need any further assistance. 


Q

This phone is a global version

By tolga donmez Nov-05/2018 14:38:25

A

Hello Tolga,


This phone is a global version.

Q

does it support metropcs

By tristanegelin114 Oct-06/2018 02:02:31

A

Hello Tristanegelin114, 
It supports metropcs.

Let me know if you need any help.

Q

Is there NFC support?

By maks Sep-28/2018 15:01:05

A

Hello Maks,


It does not support NFC.

Q

does it support 4g network

By roop Sep-20/2018 12:11:46

A

Hello Roop,


It supports 4g network.

Q

Are earphones/headphones included in this purchase?

By Axel Sep-15/2018 12:24:57

A

Hello Axel, 
Package contents:

Back Case : 1 
Cell Phone: 1 
English Manual : 1 
Other: 1 x Type-C to 3.5mm Earphone Cable 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

Q

Can this product be delivered in Nepal

By santosh Aug-26/2018 10:05:56

A

Hello Santosh,


We can ship it to Nepal.

Q

Does this mobile support handwriting recognition ?

By Prakash Chokhani Aug-19/2018 05:25:45

A

Hello Prakash, 
It supports handwriting recognition.

Let me know if you need any help.

Q

when in europe?

By Eusebiu Feb-13/2018 18:20:39

A

Hello Eusebiu,

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please keep an eye on our website.Thank you for your attention.

Q

Red in stock? When to expect shipping?

By Andrey Feb-05/2018 07:19:17

A

Hello Andrey,

Yes, we have stock, please feel free to order it. 

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how much payment in Indian rupees

By ranjan singh Oct-22/2018 06:51:01

A

Hello Ranjan,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

cash on delivery

By Ramakrishnan Jan-27/2018 02:17:33

A

Hello Ramakrishnan,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

Cash On delivery

By Ramakrishnan Jan-27/2018 02:14:55

A

Hello Ramakrishnan,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

can this ships to pakistan ?? what about custom duties ... and how may days take

By Kamran Shah Aug-31/2018 09:44:54

A

Hello Kamran,
Yes, we can ship to Pakistan.

Q

Hi All, Can this phone be shipped for free to Hanoi, Vietnam? Thanks Khoi Hoang

By Khoi Hoang Apr-13/2018 14:49:10

A

Hello Khoi,

We can send to Vietnam .

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hallo. If i pay with priority line, i dont't pay any more taxes in my country ? You send first to EU warehouse and then come to my country ?

By Manos Feb-19/2018 20:29:56

A

Hello Manos,


You could choose warehouse when you make orders.

If there is no warehouse option, it means that we will ship it from China warehouse.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  

 

Q

here is Korea and the liquid crystal is damaged, how do you get i AS?

By jo Sep-11/2018 05:03:09

A

Hello 

For after sales issue, please go to our  Support Center here: http://support.gearbest.com/

For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.


Q

VOLTE Supported

By manish kumar Jun-19/2018 06:29:46

A

Hello Manish,
Yes.

Q

Does it work properly in Portugal??

By César May-28/2018 14:02:28

A

Dear César,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Networks:
2G: GSM B2/B3/B5/B8
3G: WCDMA B1/B2/B5/B8
4G: FDD-LTE B1/B3/B7/B8/B20    


Q

Hi,please advise if you can specify little amount 22 euro and status of product is case for phone

By Dmitry Feb-05/2018 17:46:39

A

Hello Dmitry,
Thanks for your inquiry.

Sorry we cannot declare a lower value for the item.

Q

Tigo LTE Band 5 / 850 is compatibily

By Luis Huiza Jan-23/2018 00:58:02

A

Hello Luis,


Yes, it can work with below

Networks:
2G: GSM B2/B3/B5/B8
3G: WCDMA B1/B2/B5/B8
4G: FDD-LTE B1/B3/B7/B8/B20. 


Let me know if you need any further assistance.