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Customer Q&A

  • All(10)
  • Product Information(8)
  • Stock Status
  • Payment
  • About Shipping
  • Others(2)
Q

in my cart it says "shipping restrictions" over the image, but there is no explanation. What does it mean?

By Todd Nov-24/2018 00:14:01

A

Hello Todd,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Does the headphones compatible to pc ?

By itzik Oct-06/2018 10:42:26

A

Hello Itzik,


The PC has a bluetooth configuration and a bluetooth program to connect.

Q

If ordered today 28 June 2018 when would T5HEADPHONES BE DELIVERED TO EALING LONDON UK

By DAVID WORKMAN Jun-27/2018 19:05:04

A

Hello DAVID,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is the headphone band made of metal or plastic?

By James Jun-22/2018 22:05:31

A

Hello James,
Material: Metal,PU Leather 

Q

this headphone is surround?

By Guilherme Jun-21/2018 00:33:12

A

Hi Guilherme, 

This is stereo sound, but it does not support 3D surround sound function. Thanks.

Q

Are these headphones compatible with Playstation PRO? Thanks!

By Alejandro Jun-14/2018 10:06:11

A

Dear Alejandro,


Yes, it is compatible with Playstation PRO.


Q

how can i make a review to this product

By mohamed Jun-07/2018 23:31:40

A

Click on the product in your purchase history

Q

Many headphones are advertised as over ear, what’s the inner earcup dimensions?

By Stratos Jun-03/2018 15:49:13

A

Hello Stratos, 
The inner is around 45-50mm .

Q

Can you elaborate on the main advantages/changes of model T5 over model T4/T4S model?

By Ofir May-08/2018 14:27:07

A

Dear Ofir,


T5 has strengthed active noise cancelling capacity.

T5 has its own special wearing and playing experience.

T5 has longer music and ANC time. 

T5 have 4 mic.

T4/T4s have 2mic.


Q

If the product does not work, would i get my refund back?

By Raghukrishnan May-03/2018 04:57:57

A

Hello Raghukrishnan
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

in my cart it says "shipping restrictions" over the image, but there is no explanation. What does it mean?

By Todd Nov-24/2018 00:14:01

A

Hello Todd,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Does the headphones compatible to pc ?

By itzik Oct-06/2018 10:42:26

A

Hello Itzik,


The PC has a bluetooth configuration and a bluetooth program to connect.

Q

Is the headphone band made of metal or plastic?

By James Jun-22/2018 22:05:31

A

Hello James,
Material: Metal,PU Leather 

Q

Are these headphones compatible with Playstation PRO? Thanks!

By Alejandro Jun-14/2018 10:06:11

A

Dear Alejandro,


Yes, it is compatible with Playstation PRO.


Q

how can i make a review to this product

By mohamed Jun-07/2018 23:31:40

A

Click on the product in your purchase history

Q

Many headphones are advertised as over ear, what’s the inner earcup dimensions?

By Stratos Jun-03/2018 15:49:13

A

Hello Stratos, 
The inner is around 45-50mm .

Q

Can you elaborate on the main advantages/changes of model T5 over model T4/T4S model?

By Ofir May-08/2018 14:27:07

A

Dear Ofir,


T5 has strengthed active noise cancelling capacity.

T5 has its own special wearing and playing experience.

T5 has longer music and ANC time. 

T5 have 4 mic.

T4/T4s have 2mic.


Q

If the product does not work, would i get my refund back?

By Raghukrishnan May-03/2018 04:57:57

A

Hello Raghukrishnan
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

If ordered today 28 June 2018 when would T5HEADPHONES BE DELIVERED TO EALING LONDON UK

By DAVID WORKMAN Jun-27/2018 19:05:04

A

Hello DAVID,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

this headphone is surround?

By Guilherme Jun-21/2018 00:33:12

A

Hi Guilherme, 

This is stereo sound, but it does not support 3D surround sound function. Thanks.