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Customer Q&A

  • All(78)
  • Product Information(55)
  • Stock Status(1)
  • Payment(6)
  • About Shipping(7)
  • Others(8)
Q

does the camera have optical zoom like the iphone 7 plus?

By Victor Dec-11/2018 23:18:44

A

Hello Victor, 
Yes ,it does have .

Q

can you use it with T-Mobile in the Netherlands

By joppe Sep-24/2018 21:09:58

A

Hello Joppe, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8 CDMA BC0/BC1
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B28
TDD-LTE B34/B38/B39/B40/B41

Q

in umidigi z2 have gorilla glass

By Indhilindh Sep-21/2018 07:13:58

A

Hello Indhilindh, 

Thank you for your inquiry.

Screen type: Capacitive.

Q

Cash on delivery is not available this app

By Pawan Sep-06/2018 01:47:51

A

Hello

Our website does not provide cash on delivery,

Q

this phone support indian sim ? send to india?

By ayupe khan Aug-13/2018 07:58:09

A

Hello Ayupe,

We can ship it to india.

All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

This phone is compatible with QI Charger? (wi-fi charging)?

By Dytzu Costin Aug-12/2018 17:16:49

A

Hello Dytzu, 
No ,I am sincerely sorry that it is not .

Q

send to Brazil ?

By matheus Aug-02/2018 22:39:41

A

Hello Matheus,


Yes, we can ship it to Brazil.

Q

el telefono tiene tecnologia QI

By jesus javier murrieta castillo Jul-31/2018 00:37:20

A

Hello jesus,

For your issue, please kindly note:

No ,I am sincerely sorry that it is not .




Q

Does this model available NFC function ?

By ryu byung il Jul-30/2018 13:13:37

A

Hello Ryu,
Thanks for your inquiry.

Sorry, the item does not have the NFC function.

Q

Good night!! Accept chip operators from clear, alive, tim, hi, Brazilian operators?

By Lucas Castro Jul-25/2018 22:50:19

A

Hello Lucas, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8 CDMA BC0/BC1
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B28
TDD-LTE B34/B38/B39/B40/B41

Q

in umidigi z2 have gorilla glass

By Indhilindh Sep-21/2018 07:13:58

A

Hello Indhilindh, 

Thank you for your inquiry.

Screen type: Capacitive.

Q

this phone support indian sim ? send to india?

By ayupe khan Aug-13/2018 07:58:09

A

Hello Ayupe,

We can ship it to india.

All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

This phone is compatible with QI Charger? (wi-fi charging)?

By Dytzu Costin Aug-12/2018 17:16:49

A

Hello Dytzu, 
No ,I am sincerely sorry that it is not .

Q

send to Brazil ?

By matheus Aug-02/2018 22:39:41

A

Hello Matheus,


Yes, we can ship it to Brazil.

Q

el telefono tiene tecnologia QI

By jesus javier murrieta castillo Jul-31/2018 00:37:20

A

Hello jesus,

For your issue, please kindly note:

No ,I am sincerely sorry that it is not .




Q

Does this model available NFC function ?

By ryu byung il Jul-30/2018 13:13:37

A

Hello Ryu,
Thanks for your inquiry.

Sorry, the item does not have the NFC function.

Q

Good night!! Accept chip operators from clear, alive, tim, hi, Brazilian operators?

By Lucas Castro Jul-25/2018 22:50:19

A

Hello Lucas, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8 CDMA BC0/BC1
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B28
TDD-LTE B34/B38/B39/B40/B41

Q

Is this phone a global version?

By Pedro Jul-23/2018 20:54:10

A

Hello Pedro,


Yes,hope you like it.

Q

If Android wiil update from 8.1 to 9 the Umidigi z2 will update automatic? or no'w and it's wiil be Android 8.1 always? Tnx

By Bar Jul-23/2018 20:54:05

A

Hello Bar,

Yes,update software information will be automatically pushed to each user's phone.

Q

does it have Google play store

By Anwar Abdul Hadi Jul-21/2018 15:30:42

A

Hello Anwar, 

Yes ,it does .

Q

does support NFC this product?

By spyros Jun-27/2018 17:34:35

A

Hello Spyros, 
No ,I am sincerely sorry that it does not .

Q

Cash on delivery is not available this app

By Pawan Sep-06/2018 01:47:51

A

Hello

Our website does not provide cash on delivery,

Q

why is the price on this item cheaper then the same phone listed on the US site....

By Brian Jul-25/2018 16:32:26

A

Hello Brian,
We always negotiate the best quality at the lowest price.
Our products are made in China.

Q

Cash on delivery

By Ravi kumar Jul-09/2018 04:37:04

A

Hello Ravi,

Sorry.

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.



Q

how to payment I am....

By this is global version.... i will bye in indi Jun-25/2018 04:56:54

A

Hello This,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

how much custom duty, do we have to pay for indian market...?

By priyank Jun-21/2018 08:43:22

A

Hello Priyank,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I do not have a credit card. Can I pay in Dhaka, Bangladesh in person?

By Shah Alam Jun-20/2018 07:14:25

A

Hello Shah,

 Yes.

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

can you ship to Australia

By peter Jul-25/2018 06:48:41

A

Hello Peter,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

How much the shipping to Greece costs ? Thank you !

By Dina Dimitresi Jul-10/2018 18:50:35

A

Hello Dina,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

can u Write the Gift In a Box.. My country Custom Duty Very High?

By Habib Jul-09/2018 08:33:32

A

Hello Habib,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Does it Deliver to India and How Much Time will it take....

By Sam Jul-06/2018 14:39:17

A

Hello Sam,


Yes, we can ship it to India.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

do I have to pay custom fees when it arrives at ireland? Thank you

By cally Jun-27/2018 02:30:02

A

Hello Cally,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi there! Do you ship this item to a US Military Base (Bagram Airfield), in Afghanistan? Thank you!

By Adrian Nita Jun-24/2018 06:03:34

A

Hello Adrian,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

how long it will deliver in Delhi india

By deepak Jun-19/2018 09:40:39

A

Hello Deepak,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

does the camera have optical zoom like the iphone 7 plus?

By Victor Dec-11/2018 23:18:44

A

Hello Victor, 
Yes ,it does have .

Q

can you use it with T-Mobile in the Netherlands

By joppe Sep-24/2018 21:09:58

A

Hello Joppe, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8 CDMA BC0/BC1
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B28
TDD-LTE B34/B38/B39/B40/B41

Q

Will this work on gsm networks in the United States?

By stephen l hobbs Jul-09/2018 12:10:55

A

Hello Stephen, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8 CDMA BC0/BC1
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B28
TDD-LTE B34/B38/B39/B40/B41

Q

i am in india tamilnadu how much i pay for custom duty

By rakeh Jul-04/2018 16:17:20

A

Hello Rakeh,


Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

its work jio volte support....???

By mohan Jul-01/2018 01:43:42

A

Hello Mohan,
This item supports volte. 

Q

What's the return policy? What's if product didn't receive?

By Suresh Bafna Jun-29/2018 21:51:34

A

Hello Suresh
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can you write down the product you send me a small price so I do not pay customs?

By elad Jun-26/2018 11:49:06

A

Hi  Elad,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 


Q

about warrenty ware we get and sel service if product have some problem in warrenty

By mithun Jun-21/2018 08:52:39

A

Hello Mithun
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html