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Customer Q&A

  • All(19)
  • Product Information(15)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others(1)
Q

hello, i'm in Tanzania how time will be taken to get actual product if I decide to choose for expedited as shiping method to my country?

By MAGAU Aug-22/2019 10:13:57

A

Hello MAGAU,

The shipping time depends on the shipping method selected during the checkout. 


We have 2 methods of shipping items to you, please see the estimated delivery times below: 

Registered Air Mail    10-25 business days   

Expedited Shipping    3-8 business days     


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

this phone have a warrenty?

By ravindu Jan-22/2019 02:13:05

A

Hello Ravindu
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

does the umidigi one have gesture navigation, so i dont have to use the on screen buttons?

By minar Dec-26/2018 13:36:24

A

Hello Minar, 
No ,I am sincerely sorry that it does not .

Q

How about custom or tax

By Adi Nov-23/2018 01:19:22

A

Hello Adi,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

can this phone be used in greece

By chris Nov-22/2018 17:14:42

A

Hello Chris, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

hi, I just purchase this phone. does it include screen protector or case in the box?

By Certeza Nov-16/2018 00:41:39

A


Hello Certeza,

   

No.

Cell Phone: 1 

Charger: 1 
SIM Needle: 1 
USB Cable: 1

Q

hello I have recently purchased this phone this phone is absolutely amazing and beautiful I love it I just have one question does it have wireless charging? thank you

By chase Nov-08/2018 12:22:17

A

Hello  Chase,


It does not support wireless charge.

Q

hello, why not are shipping to México?

By Alan Nov-02/2018 18:25:05

A

Hello Alan,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, does this phone have a gyroscopic sensor to play on VR mode? I would love this phone for my birthday which is tomorrow (25th) and I was also wondering if the phone can run Fortnite Battle Royale on good graphics? Also does the front camera part get in the way of videos? It looks like it will

By Charlie Biggs Oct-24/2018 22:08:10

A

Hello Charlie, 
Yes ,it does .



Q

Hi,This mobile will support for indian networks

By Rajath Ragav Oct-24/2018 13:31:12

A

Hello Rajath,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

 Please check with your carrier/provider before purchasing this item.

Networks:
● GSM: B2 / B3 / B5 / B8, CDMA BC0 / BC1
● WCDMA: B1 / 2 / 4 / 5 / 8, TD-SCDMA: B34 / 39
● FDD-LTE: B1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 13 / 17 / 18 / 19 / 20 / 25 / 26 / 28A / 28B, TDD-LTE: B34 / 38 / 39 / 40 / 41

Q

this phone have a warrenty?

By ravindu Jan-22/2019 02:13:05

A

Hello Ravindu
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

does the umidigi one have gesture navigation, so i dont have to use the on screen buttons?

By minar Dec-26/2018 13:36:24

A

Hello Minar, 
No ,I am sincerely sorry that it does not .

Q

can this phone be used in greece

By chris Nov-22/2018 17:14:42

A

Hello Chris, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

hi, I just purchase this phone. does it include screen protector or case in the box?

By Certeza Nov-16/2018 00:41:39

A


Hello Certeza,

   

No.

Cell Phone: 1 

Charger: 1 
SIM Needle: 1 
USB Cable: 1

Q

hello I have recently purchased this phone this phone is absolutely amazing and beautiful I love it I just have one question does it have wireless charging? thank you

By chase Nov-08/2018 12:22:17

A

Hello  Chase,


It does not support wireless charge.

Q

Hello, does this phone have a gyroscopic sensor to play on VR mode? I would love this phone for my birthday which is tomorrow (25th) and I was also wondering if the phone can run Fortnite Battle Royale on good graphics? Also does the front camera part get in the way of videos? It looks like it will

By Charlie Biggs Oct-24/2018 22:08:10

A

Hello Charlie, 
Yes ,it does .



Q

Hi,This mobile will support for indian networks

By Rajath Ragav Oct-24/2018 13:31:12

A

Hello Rajath,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

 Please check with your carrier/provider before purchasing this item.

Networks:
● GSM: B2 / B3 / B5 / B8, CDMA BC0 / BC1
● WCDMA: B1 / 2 / 4 / 5 / 8, TD-SCDMA: B34 / 39
● FDD-LTE: B1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 13 / 17 / 18 / 19 / 20 / 25 / 26 / 28A / 28B, TDD-LTE: B34 / 38 / 39 / 40 / 41

Q

Hello im ordering this. I wanted to know how do i claim warranty if i have a problem with it.

By Paras Oct-12/2018 11:39:05

A

Hello Paras,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

hi,does this phone support slimport or mhl for tv connection

By t Sep-27/2018 07:30:46

A

Hello T, 
Sorry, it doesn't support slimport or mhl for tv connection.

Let me know if you need any help.


Q

Is the phone support fast charging

By Naveen Sep-23/2018 14:43:13

A

Hello Naveen, 
No ,I am sincerely sorry that it is not .

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

hello, i'm in Tanzania how time will be taken to get actual product if I decide to choose for expedited as shiping method to my country?

By MAGAU Aug-22/2019 10:13:57

A

Hello MAGAU,

The shipping time depends on the shipping method selected during the checkout. 


We have 2 methods of shipping items to you, please see the estimated delivery times below: 

Registered Air Mail    10-25 business days   

Expedited Shipping    3-8 business days     


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

hello, why not are shipping to México?

By Alan Nov-02/2018 18:25:05

A

Hello Alan,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

How about custom or tax

By Adi Nov-23/2018 01:19:22

A

Hello Adi,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html