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Customer Questions & Answers

  • All(35)
  • Product Information(28)
  • Stock Status
  • Payment(2)
  • About Shipping(2)
  • Others(2)
Q

Does it have google play store??

By azem mehdi Feb-23/2019 08:05:08

A

Google Play Store: Yes

Q

Can I play PUBG Mobile with this phone ? And can I use it in Turkey ?

By İlker Yener Feb-14/2019 13:49:27

A

Hello İlker,


Yes, you can do this.

Let me know if you need any further assistance. 


Q

Like to know some more information about this product smart phone UMIDIGI ONE PRO. I know it as OS android 8.1. Will there be any latest updates for OS Android versions and if so when will the newest release os android version(s) be release? would like to know before I purchase this Item. Thank you for your time. Regards Robert P White. e-mail: robertpwhite@gmail.com

By Robert White Jan-22/2019 15:22:14

A

Hello Robert, 
Thanks for your inquiry.

If there is an update, your phone will automatically receive a prompt, there is new software, let you automatically upgrade.

Q

Can I use my Samsung Wireless Charger with the, Umidigi One Pro

By Michael Zurko Dec-22/2018 10:31:50

A

Hello Michael,

Yes, you can use your Samsung Wireless Charger with the, Umidigi One Pro.

Q

does it have a fingerprint scanner if so where is it

By Izaiah Dec-20/2018 13:31:23

A

Hello Izaiah,


It has a fingerprint scanner and it is on the side.

Q

Hi , can this item ship to indonesia?

By Handi Dec-09/2018 03:04:52

A

Hello Handi, 
Yes,it can.

Q

does One Pro 4g phablet have 3.5mm earphone jack?

By Norman Shaffer Dec-08/2018 16:48:23

A

Hello Norman, 

Yes,it has.

Q

how much day you need to send it to bangladesh...

By WALY Nov-25/2018 07:37:51

A

Hello WALY,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi There seems to be confusion in the drop down information and the answers, does the "Umidigi One Pro" support wireless charging? And is it possible to change currency of payment? Thanks for any response

By jim Nov-23/2018 13:53:25

A

Hello Jim,

This item supports wireless charging .

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Is there Is a Free Delivery Charge Or We Have To Pay For it ?

By Alissh Nov-17/2018 12:10:44

A

Hello Alissh,

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Does it have google play store??

By azem mehdi Feb-23/2019 08:05:08

A

Google Play Store: Yes

Q

Can I play PUBG Mobile with this phone ? And can I use it in Turkey ?

By İlker Yener Feb-14/2019 13:49:27

A

Hello İlker,


Yes, you can do this.

Let me know if you need any further assistance. 


Q

Like to know some more information about this product smart phone UMIDIGI ONE PRO. I know it as OS android 8.1. Will there be any latest updates for OS Android versions and if so when will the newest release os android version(s) be release? would like to know before I purchase this Item. Thank you for your time. Regards Robert P White. e-mail: robertpwhite@gmail.com

By Robert White Jan-22/2019 15:22:14

A

Hello Robert, 
Thanks for your inquiry.

If there is an update, your phone will automatically receive a prompt, there is new software, let you automatically upgrade.

Q

does it have a fingerprint scanner if so where is it

By Izaiah Dec-20/2018 13:31:23

A

Hello Izaiah,


It has a fingerprint scanner and it is on the side.

Q

does One Pro 4g phablet have 3.5mm earphone jack?

By Norman Shaffer Dec-08/2018 16:48:23

A

Hello Norman, 

Yes,it has.

Q

Hi There seems to be confusion in the drop down information and the answers, does the "Umidigi One Pro" support wireless charging? And is it possible to change currency of payment? Thanks for any response

By jim Nov-23/2018 13:53:25

A

Hello Jim,

This item supports wireless charging .

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Is there Is a Free Delivery Charge Or We Have To Pay For it ?

By Alissh Nov-17/2018 12:10:44

A

Hello Alissh,

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

can it charge via wireless charging n DOES IT COME WITH THE WIRELESS CHARGER??

By mo Nov-16/2018 02:23:38

A

Hello Mo,


Yes. It supports wireless charging.

Let me know if you need any further assistance. 


Q

Hi, global version and international version is the same thing?

By Andre Nov-09/2018 12:18:45

A

Hello Andre, 
Thanks for your inquiry.

Global version is international version, global frequency band, universal.

Q

does it come w/wireless charge?

By j wu Oct-25/2018 07:02:42

A

Hello J,


Sorry, it does come with wireless charge.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

where is payment methed

By vijeesh s Oct-08/2018 06:05:47

A

Hello Vijeesh,

 

GearBest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer, please contact us for further details.


Q

Does this product have any warranty?

By Sidhanth Oct-05/2018 18:03:28

A

Hello Sidhanth, 

Thank you for your inquiry.  

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi , can this item ship to indonesia?

By Handi Dec-09/2018 03:04:52

A

Hello Handi, 
Yes,it can.

Q

how much day you need to send it to bangladesh...

By WALY Nov-25/2018 07:37:51

A

Hello WALY,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can I use my Samsung Wireless Charger with the, Umidigi One Pro

By Michael Zurko Dec-22/2018 10:31:50

A

Hello Michael,

Yes, you can use your Samsung Wireless Charger with the, Umidigi One Pro.

Q

service centre in india

By md irfan Aug-27/2018 07:24:23

A

Hello Md,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.