All
Product keywords
Please enter the email address account

Customer Q&A

  • All(32)
  • Product Information(21)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(7)
  • Others
Q

Hi, this model support 4G on Brazil? Thanks!

By Leandro Vogt Macuco Nov-16/2018 18:52:39

A

Hello Leandro, 
Yes,it supports.

Q

Can this be payed with interest-free fixed monthly payments?

By Abraham Sep-12/2018 03:36:17

A

Hello Abraham,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer, please contact us for further details.


Q

Apparently there are 3 versions of the 5z: an A, B and C version. The difference are the supported bands. Which version is this? B or C?

By Henk Sep-10/2018 12:20:34

A

Hello Henk, 

Thank you for your inquiry.

It is A Version.

Q

Hi Would like to purchase the zenfone 5z but would like the package declared as a photo frame under 40usd for taxes purposes in my home country confirm if this can be done.

By harold Sep-01/2018 11:46:41

A

Hello Harold,


We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

How does the tax work I live in Canada

By Aaron Aug-30/2018 22:00:56

A

Hello Aaron,


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

does the phone have a separate sd card memory slot. The dual sim slots are dedicated for sim only?

By javed Aug-05/2018 19:15:45

A

Hello Javed,

I apologize for my late response.

There is not a separate sd card memory slot.

It is SD and SIM shared card slot.

Q

this phone asus zenfone 5z have Arabic menu read and writing

By ahmed taha Jul-26/2018 03:57:42

A

Hello Ahmed, 
Yes ,it can be .

Q

Do I have to pay import taxes if I order it to Germany?

By Nabham Jul-17/2018 14:21:47

A

Hello Nabham,


Unfortunately, we are unable to predict or avoid if there is Customs tax or other related duty fee.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi is this a brand new unopened boxed item?

By Linda Jul-09/2018 21:40:14

A

Hello Linda,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

Can i set on this phone Slovak language? thx for answer

By Michal Jul-09/2018 11:21:59

A

Hello Michal, 
Yes ,you can .

Q

Hi, this model support 4G on Brazil? Thanks!

By Leandro Vogt Macuco Nov-16/2018 18:52:39

A

Hello Leandro, 
Yes,it supports.

Q

Apparently there are 3 versions of the 5z: an A, B and C version. The difference are the supported bands. Which version is this? B or C?

By Henk Sep-10/2018 12:20:34

A

Hello Henk, 

Thank you for your inquiry.

It is A Version.

Q

does the phone have a separate sd card memory slot. The dual sim slots are dedicated for sim only?

By javed Aug-05/2018 19:15:45

A

Hello Javed,

I apologize for my late response.

There is not a separate sd card memory slot.

It is SD and SIM shared card slot.

Q

this phone asus zenfone 5z have Arabic menu read and writing

By ahmed taha Jul-26/2018 03:57:42

A

Hello Ahmed, 
Yes ,it can be .

Q

Hi is this a brand new unopened boxed item?

By Linda Jul-09/2018 21:40:14

A

Hello Linda,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

hi, this phone has wireless charging?

By rene Jul-03/2018 19:33:33

A

Hello Rene,


Sorry, it does not have wireless charging.

Q

Hi, the charger is Europe ? and if not there is option to get the Europe charger.

By ELI ELIYAHU Jul-02/2018 08:27:23

A

Hello ELI,


Yes, it comes with EU plug.

Q

Is it compatible with Indian networks ?

By sukhjeev singh Jun-29/2018 17:05:41

A

Hello Sukhjeev,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

How is the guarantee made?

By Danilo Dantas Jun-26/2018 16:07:11

A

Hello Danilo,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does this device support sceencast/mirroring?

By James Jun-26/2018 11:57:58

A

Hello James,

Yes.
This item supports screencast.

Q

Is the phone useable in the UK or should I not bother I use a Tesco SIM btw

By Tate Jun-26/2018 15:58:36

A

Hello Tate,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:

GSM: 850 / 900 / 1800 / 1900MHz
WCDMA: B1 / 2 / 5 / 6 / 8 / 19
TD-LTE: B38 / 39 / 40 / 41, FDD-LTE: B1 / 2 / 3 / 5 / 7 / 8 / 18 / 19 / 20 / 26 / 28

Q

Can this be payed with interest-free fixed monthly payments?

By Abraham Sep-12/2018 03:36:17

A

Hello Abraham,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer, please contact us for further details.


Q

How does the tax work I live in Canada

By Aaron Aug-30/2018 22:00:56

A

Hello Aaron,


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

Hi Would like to purchase the zenfone 5z but would like the package declared as a photo frame under 40usd for taxes purposes in my home country confirm if this can be done.

By harold Sep-01/2018 11:46:41

A

Hello Harold,


We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

Do I have to pay import taxes if I order it to Germany?

By Nabham Jul-17/2018 14:21:47

A

Hello Nabham,


Unfortunately, we are unable to predict or avoid if there is Customs tax or other related duty fee.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How long does it take to come to brasil?

By Shen Jun-30/2018 19:51:40

A

Hello Shen,

Priority Line    20-50 business days    $4.33    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

HI. Let me ask about shipping.. Can you send to South Korea? How long does it take?

By Jeong Jun-24/2018 09:36:35

A

Hello Jeong,


If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I am Indian you how many dayes to shipped item after payment and how many custom duty pay india

By Virandra Chauhan Jun-21/2018 07:28:20

A

Hello Virandra,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be.

 To know more about tax, please review our terms and conditions in the link below: http://www.gearbest.com/about/terms-and-conditions.htmlPlease also refer to our FAQ's about tax here:  http://www.gearbest.com/about/faq.html

You may also like to contact your local customs office for more detailed information.


Q

Hello, The dispatch of all zenfones Z will be in July 2?

By Julia Jun-09/2018 15:16:22

A

Hello Julia,


This item is a presale item.

The payment will not be processed until 3-5 business days before product is to be dispatched. 


We will ship the item out after the presale ends. 


Q

hi, send for Brazil?

By Ennan Jun-08/2018 03:32:51

A

Hello Ennan,
Yes.

Priority Line    20-50 business days    $4.33    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Be the FIRST to Ask a question. Want G Points? Just Write a Review!