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Customer Q&A

  • All(23)
  • Product Information(11)
  • Stock Status
  • Payment
  • About Shipping(11)
  • Others(1)
Q

Ship to the us?

By Reina Feb-06/2019 03:33:27

A


Hello Reina,

   

Yes, we ship to US.

Q

hi. this is cell are you can send to Canada? Thx.

By alex Jan-30/2019 05:36:14

A

Hello Alex, 
We can send it to Canada.

Let me know if you need any help.

Q

once shipped how long do it take before buyer receive item?

By Kyrtesha Fleming Dec-03/2018 13:28:43

A

Hello Kyrtesha,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

what the shipping method to yemen by Priory line? ..are you main ((aramex) ??

By A.A Nov-27/2018 20:08:36

A

Hello A.A,

The shipping time depends on the shipping method selected during the checkout. 

We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

ship it to México?

By loisa Nov-24/2018 20:16:26

A

Hello loisa,

For your issue, please kindly note:

Yes,we can.

Q

Does it have nfc?

By maker Nov-23/2018 13:37:18

A

Hello Maker, 
No ,I am sincerely sorry that it does not .

Q

How sure is that i will receive my phone if i buy here Nova 3i? How trusted is this page? P.S:Sorry but i need information like this.

By Hergi Nov-21/2018 15:52:38

A

Hello Hergi

To ensure a safe delivery, we recommend customers pay a tracking fee and insurance for the order. Buying insurance guarantees your shipment. In the event of verified shipping damage/loss, GearBest will resend an identical parcel free of charge.

Let me know if you need any help.





Q

can you ship it to Pakistan ??

By adnan Nov-21/2018 15:33:14

A

Hello Adnan, 
We can ship it to Pakistan.

Let me know if you need any help.

Q

i want to know if this phone is unlocked and can be used over seas.. without being on a provider from united states.

By alexis nouh Nov-21/2018 03:07:48

A

Hello Alexis,

All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Does the phone have Google play?

By IVAYLO METODIEV Nov-20/2018 17:45:55

A

Hello IVAYLO,
Yes, it has Google play.

Q

Does it have nfc?

By maker Nov-23/2018 13:37:18

A

Hello Maker, 
No ,I am sincerely sorry that it does not .

Q

Does the phone have Google play?

By IVAYLO METODIEV Nov-20/2018 17:45:55

A

Hello IVAYLO,
Yes, it has Google play.

Q

is this shipping to india?

By arun Nov-07/2018 17:22:59

A

Hello Arun, 
Thanks for your inquiry.

Yes we can ship it to India.

Q

Hi, does it come with a case and glass screen protector?

By Alan Nov-05/2018 00:27:42

A

Hello Alan, 
Yes,it is.

Package contents:

Back Case : 1 
Cell Phone: 1 
Charger: 1 
Earphones: 1 
English Manual : 1 
Screen Protector: 1 
SIM Needle: 1 
USB Cable: 1

Q

Hello, please I want to confirm if this phone supports LTE band B28(700).

By Alex Nov-03/2018 07:44:23

A

Hello Alex, 

Thank you for your inquiry.  

Yes,it is ok.

Networks:
● GSM: B2 / B3 / B5 / B8
● WCDMA: B1 / 5 / 8
● FDD-LTE: B1 / 3 / 5 / 7 / 8 / 28, TDD-LTE: B38 / 40 / 41

Q

Hi Please let me know about warranty information

By Shree Oct-02/2018 07:14:25

A

Hello Shree,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Any warranty have?

By Abdullah Al Azim Aug-26/2018 17:00:06

A

Hello Abdullah,
Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

Q

Hello, I would like to know if the Huawei nova 3i has NFC technology? Thanks

By Marc-antonio Aug-14/2018 19:16:57

A

Hello Marc-antonio, 
Thanks for your inquiry.

Yes it has NFC.

Q

Hi, is this a Nova 3i or Nova 3e (specifications in your advert are not lways consistent for 3i) Regards, Kees

By Kees Aug-12/2018 11:35:03

A

Hello Kees,

I apologize for my late response.

It is Huawei nova 3i.Thank you.

Q

hi i am a South African will this phone work in my country and also when i get it will it be in English and not chines

By cole Aug-07/2018 14:33:36

A

Hello Cole,

This is Global Version.

Language: Multi-language 

Unlocked For Worldwide use.

Please ensure local area network is compatible for Network Frequency of your country. 

Please check with your carrier/provider before purchasing this item.


Networks:
● GSM: B2 / B3 / B5 / B8
● WCDMA: B1 / 5 / 8
● FDD-LTE: B1 / 3 / 5 / 7 / 8 / 28, TDD-LTE: B38 / 40 / 41


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Ship to the us?

By Reina Feb-06/2019 03:33:27

A


Hello Reina,

   

Yes, we ship to US.

Q

hi. this is cell are you can send to Canada? Thx.

By alex Jan-30/2019 05:36:14

A

Hello Alex, 
We can send it to Canada.

Let me know if you need any help.

Q

once shipped how long do it take before buyer receive item?

By Kyrtesha Fleming Dec-03/2018 13:28:43

A

Hello Kyrtesha,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

what the shipping method to yemen by Priory line? ..are you main ((aramex) ??

By A.A Nov-27/2018 20:08:36

A

Hello A.A,

The shipping time depends on the shipping method selected during the checkout. 

We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

ship it to México?

By loisa Nov-24/2018 20:16:26

A

Hello loisa,

For your issue, please kindly note:

Yes,we can.

Q

How sure is that i will receive my phone if i buy here Nova 3i? How trusted is this page? P.S:Sorry but i need information like this.

By Hergi Nov-21/2018 15:52:38

A

Hello Hergi

To ensure a safe delivery, we recommend customers pay a tracking fee and insurance for the order. Buying insurance guarantees your shipment. In the event of verified shipping damage/loss, GearBest will resend an identical parcel free of charge.

Let me know if you need any help.





Q

can you ship it to Pakistan ??

By adnan Nov-21/2018 15:33:14

A

Hello Adnan, 
We can ship it to Pakistan.

Let me know if you need any help.

Q

I really want to buy this phone however I'm afraid that I'm not able to receive it. :(

By Pearl Nov-03/2018 00:01:21

A

Hello Pearl,

To ensure a safe delivery, we recommend customers pay a tracking fee and insurance for their order. Buying insurance guarantees your shipment. In the event of verified shipping damage/loss, Gearbest will resend an identical parcel free of charge.

Q

Hello...is the shipping available in Bangladesh.

By Istiaq Sep-04/2018 02:34:24

A

Hello Istiaq, 
We can ship it to Bangladesh.

Let me know if you need any help.

Q

Do you have delivery to japan ? How many days it take ?

By Bashir Aug-20/2018 11:04:04

A

Hello Bashir,


We can ship it to Japan.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

i want to know if this phone is unlocked and can be used over seas.. without being on a provider from united states.

By alexis nouh Nov-21/2018 03:07:48

A

Hello Alexis,

All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.